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How do I get my phone to work after bringing it to Q Link Wireless?

To activate the smartphone you brought to Q Link Wireless, please follow the steps below in the order shown.

  • GSM smartphone: Customer information stored on a removeable SIM card that may be used in other compatible GSM devices.

iPhone Network Reset (Manually)

*Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 

  1. Go to Settings > General and scroll down and tap Reset then tap Network Reset Settings.
  2. If prompted, enter your iPhone password and confirm the reset.
  3. Wait for the phone to complete the reset process.

iPhone Manual Network Selection

Step 2 

  1. From the Home screen tap Settings.
  2. Tap Cellular then select Network Selection.
  3. Slide the automatic slider to the OFF position to start scanning for networks.
  4. Select T-Mobile.

iPhone Check Carrier Settings Update (Manual)

  1. Make sure that your device is connected to a Wi-Fi or Cellular Network.
  2. Tap Settings > General > About. If an update is available, you’ll see an option to update your Carrier settings.
  3. To see the Carrier settings version on your device, tap Settings > General > About > Carrier.
  4. If you inserted a new SIM card into your iPhone, you’ll need to download the Carrier settings for your new carrier.

Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.

Android Network Reset (Manually)

 * Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 

  1. Go to Settings > Backup and Reset / General Management > Reset Network Settings > Reset.
  2. If prompted, enter your password, and confirm the reset.
  3. Wait for the phone to complete the reset process.

Step 2 

  1. First, go to Settings > Mobile Data and ensure that Mobile Data is enabled. (This will vary depending on your Android phone. You may find it under Mobile Networks, Data Usage, or More)
  2. Tap the switch OFFand then back ON. The color should change to Green.
  3. Next, go to Settings > System Updatesthen tap Update Profile and wait for the process to complete.
  4. Tap YES to any updates if prompted. Your phone will now restart.

Android Manual Network Selection

Step 3 

  1. Go to Settings > Mobile Network > Preferred Network Type and select GSM or LTE. (If none of these options are present, select Automatic or Home)
  2. Go to Settings > Connections > Networks Operators and select T-Mobile/ GSM or 313-100.
  3. Turn the phone OFF and then back ON.
  4. Go to Settings > Connections > Networks Operators > Select T-Mobile/ GSM or 313-100.

Note: If your phone fails to connect after following these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.


Phone Manuals

Download your phone’s user manual. Click here

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Find out how you can upload your proof. Click here

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To learn about your account click here