1. How do I get my phone to work after bringing it to Q Link Wireless?

To activate the smartphone you brought to Q Link Wireless, please follow the steps below in the order shown.

If bringing a GSM or CDMA smartphone, please only perform the steps that apply to your device.

  • GSM smartphone: Customer information stored on a removeable SIM card that may be used in other compatible GSM devices.
  • CDMA smartphone: Customer information stored on the phone with or without a SIM card. The SIM card can only be used in the designated programmed phone.

Note: Some smartphones can work with both CDMA and GSM technologies depending on the carrier it was purchased from. Consult your carrier if you are not sure.   

iPhone Network Reset (Manually)

*Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 – GSM & CDMA Phones

  1. Go to Settings > General and scroll down and tap Reset then tap Network Reset Settings.
  2. If prompted, enter your iPhone password and confirm the reset.
  3. Wait for the phone to complete the reset process.

*If unsuccessful, please use the automatic Network Reset instructions (CDMA phone only).

iPhone Network Reset (Automatically)

CDMA Phones Only

*If you have a GSM iPhone, please consult your user manual on resetting your Network Operator.

  1. From your home screen, tap the green phone icon.
  2. Dial ##25327#and tap the green phone icon again.
  3. Tap OK to start a service update then tap OK when completed.

iPhone Carrier Update (Automatically)

Step 2 – CDMA Phones

  1. From your home screen, tap the green phone icon.
  2. Dial ##873283#
  3. Tap the green phone icon and then OK to start the service update.
  4. After the update is completed, tap

iPhone Manual Network Selection

Step 2 – GSM Phones Only

  1. From the Home screen tap Settings.
  2. Tap Cellular then select Network Selection.
  3. Slide the automatic slider to the OFF position to start scanning for networks.
  4. Select T-Mobile.

iPhone Check Carrier Settings Update (Manual)

GSM & CDMA Phones

  1. Make sure that your device is connected to a Wi-Fi or Cellular Network.
  2. Tap Settings > General > About. If an update is available, you’ll see an option to update your Carrier settings.
  3. To see the Carrier settings version on your device, tap Settings > General > About > Carrier.
  4. If you inserted a new SIM card into your iPhone, you’ll need to download the Carrier settings for your new carrier.

Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.

Android Network Reset (Manually)

 * Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 – GSM & CDMA Phones

  1. Go to Settings > Backup and Reset / General Management > Reset Network Settings > Reset.
  2. If prompted, enter your password, and confirm the reset.
  3. Wait for the phone to complete the reset process.

 

Step 2 – GSM & CDMA Phones

  1. First, go to Settings > Mobile Data and ensure that Mobile Data is enabled. (This will vary depending on your Android phone. You may find it under Mobile Networks, Data Usage, or More)
  2. Tap the switch OFFand then back ON. The color should change to Green.
  3. Next, go to Settings > System Updatesthen tap Update Profile and wait for the process to complete.
  4. Tap YES to any updates if prompted. Your phone will now restart.

*If unsuccessful, please use the automatic Network Reset instructions (CDMA phone only).

Android Network Reset (Automatically)

CDMA Phones Only

  1. From the home screen, tap the phone icon.
  2. Dial ##72786#
  3. Tap Yes.
  4. Your phone should power OFF and back ON and then start configuring itself.
  5. If prompted, tap Yes to accept any updates. (Once the updates are completed, the phone will restart again)

Android Manual Network Selection

Step 3 – GSM Phones Only 

  1. Go to Settings > Mobile Network > Preferred Network Type and select GSM or LTE. (If none of these options are present, select Automatic or Home)
  2. Go to Settings > Connections > Networks Operators and select T-Mobile/ GSM or 313-100.
  3. Turn the phone OFF and then back ON.
  4. Go to Settings > Connections > Networks Operators > Select T-Mobile/ GSM or 313-100.

Note: If your phone fails to connect after following these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.


2. How do I activate my phone with a Q Link Wireless SIM card?

If your phone is compatible with Q Link Wireless, you are eligible to Bring Your Own Phone to our network! If you need a SIM card, we will be happy to send you one at no cost.

The SIM kit you receive should include your Q Link SIM card, 3 SIM card adapters, and a SIM card-eject tool.

First, you will need to turn off your phone and remove the SIM card currently in your phone.

You can do so by using the SIM card-eject tool in your Q Link kit, and pushing it into the small hole next to the tray. If you happen to misplace your eject tool, a paper clip will also work.

After removing your old SIM card, take out your Q Link SIM card.

If you look closely there are 3 cut-out sizes of the SIM card

Compare your old SIM card to the Q Link card to determine which of 3 cut-out SIM cards will be the correct size for your phone. Once determined, punch out the appropriate size.

If you do not have a SIM card at all, you can search online to see which size SIM will fit your phone.

When you have figured out the correct SIM card size, place it into your phone and turn it on.

Your SIM card is now installed!

Now that you have a Q Link SIM, you will need to perform a Network Reset to activate it.