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Submit Proof

How do I complete my order? How do I upload or submit proof documents?

Because this is a government benefit program, customers are required to submit documents showing they are eligible for the Lifeline Program. You may need to submit a copy of your proof of identity, proof of participation in a government program, or proof of income.

For all states except Texas, customers will submit this information through the National Verifier website.

For Texas customers, follow the steps below to submit proof to Q Link and complete your order:

  1. Log in to My Q Linkto see what type of proof documents will complete your order.
    (example: proof of identity, proof of income, or proof of participation in a government program)
  2. If you aren’t sure what documents to send, click these links for lists of the acceptable types of documentation you can upload:
  3. Upload copies of your documents using any of the following methods:
    • Upload Online: Log in to My Q Link to upload your proof.
    • Webcam: Log in to My Q Link to take a p6icture of your proof with a webcam.
    • Email: Attach your proof document to an email and send it to documents@qlinkwireless.com.
    • Mobile Phone: Take a picture of your proof document with a mobile phone, attach the image to an email, and send it to documents@qlinkwireless.com.
    • Fax: Log in to My Q Link to download a fax cover page. Fax your document with the cover page toll-free to 1-855-837-5465.
    • Mail: Send us copies of your proof documents by mailing them.
      Q Link Wireless
      Document Support
      499 East Sheridan Street
      Suite 200
      Dania, FL 33004

To submit your proof now, log into your My Q Link account, and enter your email as your username and your zip code as your password, unless you’ve already changed it.


Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

Get Help

To learn about your account click here