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Annual Recertification

How do I recertify for Q Link Wireless over the phone?

Complete your Annual Re-certification in minutes with one of our friendly Re-certification Specialists! To complete and submit your Annual Re-certification over the phone, simply call us toll-free at 1-855-657-5465.

Please have your Q Link enrollment ID or Q Link phone number ready before calling. You may need this to access your account. Re-certifying over the phone is done in three easy steps:

  1. Verify that your account information has not changed since applying, and if needed, make changes accordingly.
  2. Confirm that you still participate in a government assistance program or have an annual household income that meets your state’s Federal Poverty Guidelines. If you need to make changes, you will be allowed to update your current government assistance program or make changes to your annual household income.
  3. Certify and agree, under penalty of perjury, to 7 statements about the Lifeline Assistance program and Q Link Wireless. Your re-certification completes once you agree to all 7 statements.

Completing your Annual Re-certification over the phone will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.

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