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Bring Your Own Number

How do I transfer my number to Q Link?

For purchased and brought phones alike, this handy guide will make transferring your number to Q Link Wireless a walk in the park.

For this guide, “porting in” and “porting out” refers to transferring your number to and from a carrier.

You’d be “porting in” to Q Link by bringing your number to our network.

You’d be “porting out” of your current carrier by taking your number off their network.

With that cleared up, let’s jump right in!


1. Rules for Bringing Your Own Number

For a fast and smooth transfer, please follow these rules:

  • Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer. This will make your number NOT eligible for transfer.
  • Do NOT have a port initiated with your current provider. If you do, you must call them to cancel it.

You should also wait until you receive your SIM card or phone before attempting a number transfer.

2. Information You’ll Need

You’ll need a few pieces of info from your current carrier before you can transfer your number:

  • Your phone number
  • Account Number
  • Billing information
  • Port-in Password/PIN

If your carrier doesn’t have a port-in password or PIN, check out our guide on how to port out from each carrier.

3. What to do if there’s an error

If you encounter an error, it’s usually due to an incorrect PIN or account number.

In that case, check out our guide on learning your correct PIN and Account Number.

If you ever need assistance, get in touch with our expert support team any time at 1-855-754-6543.

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Sending Us Proof

Find out how you can upload your proof. Click here

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