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How do I unlock my phone?

Unlocking can mean several things. Please read the below options to find which situation applies to you.

My phone is stuck on the lock screen because I forgot my passcode:

You will have to check your phone’s user manual to see if it contains steps to unlock your phone since there is no way for us to know your passcode. You may need to perform a factory reset. For detailed instructions on unlocking your phone, please refer to your phone’s user manual.


I am Bringing My Own Phone but it is locked to my old carrier

Each carrier has different rules regarding this. Call your previous carrier to inquire about unlocking your device with them.

For additional assistance, feel free to contact customer support at 1-855-754-6543. We’ll get your phone unlocked in no time!

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