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How do I unlock my phone?

Unlocking can mean several things. Please read the below options to find which situation applies to you.


My phone is stuck on the lockscreen / I forgot my password

Since we have no way of knowing what your password is, please check your user manual to see if it contains steps to unlock your phone. You may need to perform a factory reset. For detailed instructions on unlocking your phone, please refer to your phone’s user manual.

If not, you may have to contact the phone’s manufacturer to see if they can assist you.


I am bringing my phone and it is locked to my old carrier

Each carrier has different rules regarding this. Call your previous carrier to inquire about unlocking your device with them.


For additional assistance, feel free to contact customer support at 1-855-754-6543. We’ll get your phone unlocked in no time!



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