Is my Q Link phone covered under warranty?
Every smartphone we provide our Members is covered by two warranties.
14 Day Q Link Guarantee
Q Link Wireless will replace any phone that does not work with a brand new smartphone within 14 days of delivery. Cosmetic defects/scratches do not qualify under the return policy.
How to return your defective phone to Q Link within 14 days of delivery:
- Call Customer Support at 1 855-754-6543 to speak with a representative and get a return authorization number (RMA). Returns WILL NOT be accepted without an RMA number
- Write the RMA number on the prepaid shipping label available to download here. Cut off the label and tape to original box.
- Place the defective phone inside original box, seal with tape, and drop it off at your local post office to ship it back to Q Link Wireless at no cost.
All of our smartphone models include a 1 year Manufacturer’s Warranty.
If your phone breaks within 1 year of delivery, you can reach out to the manufacturer of the smartphone for assistance on getting a replacement.
What if my phone’s warranties are expired?
Upgrading Your Smartphone
If your phone has surpassed its warranty, you can still get an affordable smartphone.
We offer Q Link Members an exclusive discount of $25 for an upgraded ZTE Z3001S smartphone.
Bring Your Own Phone
Have a smartphone you already love? Bring it to Q Link Wireless at absolutely no cost!
We’ll even provide you with a FREE SIM card if you need one.
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