Tag Archives: 4G

What if my phone does not support my upgraded SIM Card?

By the end of 2021, most cell phone service providers nationwide will have moved onto a 4G/5G network. Some people carry phones that America’s newest network does not support. If this happens to be you, we have smartphones at super affordable rates so that no one gets left behind during the nationwide transition to a 4G/5G network. Purchasing a phone from Q Link Wireless is the easiest option compared to switching cell phone service providers. You don’t need to apply again, transfer your number, or submit proof, with Q Link Wireless the process is fast and simple.

Why do I need to replace my SIM Card?

We have upgraded our network to 4G/5G. If you are a current Q Link customer and you haven’t received our new branded SIM Card (you may have a white SIM card), you will need to replace the old SIM Card in your phone with the new upgraded one (see below) that supports your new network.

Below is an image of our new, branded SIM Card to help guide you.

Will 5G replace 4G LTE?

No, 5G will not replace 4G LTE. The two coexist to help one another.  If you’re in a 5G-supported area and have a 5G-capable phone, you will automatically connect to the 5G network. If you happen to be in an area where 5G network is still under construction or not available, you’ll automatically have access to the 4G LTE high-speed network you’ve always used.