If you’ve received an email saying we’ll be sending you a new smartphone, that means your current phone will no longer be compatible with our upgraded network. In that case, we’ll be sending you a new smartphone that will connect you to our upgraded network at no cost to you.
First, you’ll need to confirm your shipping address on our site so we can get your FREE smartphone ready to ship. When your order is shipped you’ll receive an email with tracking details.
If you still need to confirm your address, log into your account to do so.
No, 5G will not replace 4G LTE. The two coexist to help one another. If you’re in a 5G-supported area and have a 5G-capable phone, you will automatically connect to the 5G network. If you happen to be in an area where 5G network is still under construction or not available, you’ll automatically have access to the 4G LTE high-speed network you’ve always used.
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