We’re sorry that you’re experiencing technical problems charging your phone.

If your phone isn’t working or does not turn on, please follow these steps:

1. Make sure you’ve removed any tape or stickers from your battery that would prevent it from making full contact with the phone.
2. Clean your battery contacts. This can be done with rubbing alcohol on a q-tip. Gently rub contacts and surrounding area on both the phone and battery. Remove any visible dust or debris.
3. Plug the charger into both the wall and your phone, and then charge the battery for 4 to 6 hours before attempting to use your phone.

If you’ve tried these troubleshooting instructions, and you’re still having problems with your phone, you can request a replacement charger at no cost through our easy online ordering system. You may also purchase a replacement phone for a discounted rate of $25.