We’re sorry that you’re experiencing technical problems charging your phone.
If your phone isn’t working or does not turn on, please follow these steps:
- Make sure you’ve removed any tape or stickers from your battery that would prevent it from making full contact with the phone.
- Clean your battery contacts. This can be done with rubbing alcohol on a q-tip. Gently rub contacts and surrounding area on both the phone and battery. Remove any visible dust or debris.
- Plug the charger into both the wall and your phone, and then charge the battery for 4 to 6 hours before attempting to use your phone.
If you’ve tried these troubleshooting instructions, and you’re still having problems with your phone, you can request a replacement charger at no cost through our easy online ordering system. You may also purchase a replacement phone for a discounted rate of $25.
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