Help Center
Tag Archives: edit account information
What if I move or change address?
If you move or change address, you can easily update your address online!
You must notify Q Link Wireless within thirty (30) days of moving.
First, log in to My Q Link. Click “View Account Profile”, and select “Update Address”.
You will be asked to answer two questions from the Household Worksheet to confirm the details of your Household.
After answering these questions, enter your new address and click Save.
Accepted Forms of Address
Unfortunately, we cannot accept P.O. Boxes.
You must have a valid physical address on file to receive your free Lifeline service.
Moving to a Different State
If your new address is in a different state, please contact Customer Service. Due to Federal Guidelines, every state has different eligibility requirements. This matter cannot be resolved online, but our Support Team will be happy to assist you.
Customer Service is available Monday – Friday from 9am to 6pm EST at (855) 754-6543.
How do I change my email?
To change your email address, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and in the message, explain that you’d like to update your email, and the address you’d like to change it to. It may take up to 72 hours for our Customer Support team to begin processing your request.
Help Categories
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Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here