How do I get my phone to work after bringing it to Q Link Wireless?

To get your phone to work after bringing it to Q Link Wireless, please follow the steps below:

    1. Check Phone Compatibility: Ensure that your phone is GSM compatible. Visit our website or contact customer support to verify if your device is eligible for activation.
    2. SIM Card Activation: Ensure that your Q Link Wireless SIM Card is inserted properly. Follow the instructions provided by us to activate your SIM card.
    3. Network Settings Configuration: Depending on your phone’s operating system (Android or iPhone), you may need to configure the network settings manually. Here are the steps for both Android and iPhone devices:

For Android Devices:

    • Go to Settings.
    • Select “Connections” or “Network & Internet.”
    • Tap on “Mobile Networks” or “Cellular Networks.”
    • Select “Network Operators” and choose “Automatic” or manually select “qlink.” Click here for more details.
    • Restart your phone and ensure that the network is connected.

For iPhone Devices:

    • Go to Settings.
    • Tap on “Cellular” or “Mobile Data.”
    • Select “Carrier” and make sure it is set to “Automatic” or manually choose “qlink.” Click here for more details.
    • Restart your phone and verify that the network is connected.

4. Network Activation: Contact a Q Link Wireless customer support specialist or visit our website to activate your phone on our network.  We will guide you through the activation process and assist with any necessary configurations. Click here for a guide to reset your network.

5. Check Coverage Area: Ensure that you are within the Q Link Wireless coverage area. Check our coverage map or contact customer support to confirm the availability of service in your location.

If you encounter any difficulties during the activation process or have any questions, reach out to us for assistance. We will provide you with personalized guidance to get your phone up and running on our network.