Tag Archives: order status

When will I get my phone?

If you’ve already submitted your proof documents and you’ve checked that your account status is approved, you’ll receive an email with your tracking number once your phone has shipped. If your phone has been shipped, you can also find your tracking number by logging into your My Q Link account. To view tracking information for your package, click on the tracking number found in your account overview.

Shipped with Tracking Q Link Wireless

If you’ve already submitted your proof documents and you’ve checked that your account status is approved, you’ll receive an email with your tracking number once your phone has shipped. If your phone has been shipped, you can also find your tracking number by logging into your My Q Link account. To view tracking information for your package, click on the tracking number found in your account overview.

Out for USPS delivery

If your package is “in transit by post office,” we are unable to track the package further at this time. Please allow 5-7 business days for final delivery.

Once your package is delivered, the tracking information on the UPS website will look like this:

USPS delivered

If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please contact customer support right away.

You can call Customer Support at 1-855-754-6543 or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and mention in the message that you have not received your phone. It may take up to 72 hours for our Customer Support team to begin processing your request.


How do I complete my order? How do I upload or submit proof documents?

Because this is a government benefit program, customers are required to submit documents showing they are eligible for the Lifeline Program. We may need a copy of your proof of identity, proof of participation in a government program, or proof of income.

Here’s how to complete your order:

  1. Log in to My Q Link to see what type of proof documents will complete your order.
    (ex: proof of identity, proof of income, or proof of participation in a government program)
  2. If you aren’t sure what documents to send, click these links for lists of the acceptable types of documentation you can upload:
  3. Upload copies of your documents using any of the following methods:
    • Upload Online: Log in to My Q Link to upload your proof.
    • Webcam: Log in to My Q Link to take a picture of your proof with a webcam.
    • Email: Attach your proof document to an email and send it to documents@qlinkwireless.com.
    • Mobile Phone: Take a picture of your proof document with a mobile phone, attach the image to an email, and send it to documents@qlinkwireless.com.
    • Fax: Log in to My Q Link to download a fax cover page. Fax your document with the cover page toll-free to 1-855-837-5465.
    • Mail: Send us copies of your proof documents by mailing them.
      Q Link Wireless
      Document Support
      499 East Sheridan Street
      Suite 200
      Dania, FL 33004

To submit your proof now, log into your My Q Link account, and enter your email as your username and your zip code as your password, unless you’ve already changed it.