Yes, you can re-active your previous Q Link cell phone at any time. To complete your request, you must know your previous Q Link phone’s Electronic Serial Number, or ESN (this may be called an “MEID” on your phone). Here are some instructions for finding your phone’s ESN.

Once this is complete, visit www.qlinkwireless/activate for detailed activation instructions and assistance in completing this process. Make sure both phones are charged and available to update the settings.

You will have the option to update a previous Q Link cell phone, or add a new compatible smartphone to your account!