Help Center
Tag Archives: replace phone
What should I do if my phone was lost or stolen?
Keeping you connected is our number one priority, and we have a couple options you can choose from to resume enjoying your Lifeline benefit.
If your phone was lost or stolen, you are welcome to Bring Your Own Phone (BYOP) or order a new Q Link Wireless phone.
Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service on inactive accounts after 30 days of no use.
Option 1: Replace Q Link Phone
Price: $75 $34.95
Why does a replacement smartphone cost $34.95?
What you receive:
- A brand new smartphone at a discounted rate.
Payment Options
To order the Q Link Wireless replacement phone, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling 1-(855) 754-6543.
Option 2: Bring Your Own Phone
Price: $0
Benefits:
- No activation fees.
- FREE SIM card provided, if needed.
- Keep your Q Link phone number.
- Enjoy Lifeline from a phone you already love!
Important Note
We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here