By the end of 2021, most cell phone service providers nationwide will have moved onto a 4G/5G network. Some people carry phones that America’s newest network does not support. If this happens to be you, we have smartphones at super affordable rates so that no one gets left behind during the nationwide transition to a 4G/5G network. Purchasing a phone from Q Link Wireless is the easiest option compared to switching cell phone service providers. You don’t need to apply again, transfer your number, or submit proof, with Q Link Wireless the process is fast and simple.
As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE SIM Card, call 1 (888) 505-7678.
You will receive our SIM Card kit which includes your upgraded SIM Card, your ejector tool, and detailed instructions to help you successfully activate your new SIM Card and move onto our new network. Once you receive your SIM Card kit in the mail, open and follow the instructions through the end. For additional support, click here: https://qlinkwireless.com/Activate.aspx and follow these easy activation steps.
For current customers, it’s as easy as confirming your shipping address. Once you do so, we immediately ship your new SIM Card to you. We also send you an email confirmation with a tracking number that includes your estimated delivery date.
We have upgraded our network to 4G/5G. If you are a current Q Link customer and you haven’t received our new branded SIM Card (you may have a white SIM card), you will need to replace the old SIM Card in your phone with the new upgraded one (see below) that supports your new network.
Below is an image of our new, branded SIM Card to help guide you.
All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 505-7678. Our reps will confirm, or update your shipping address and then place an order for a replacement SIM Card. Make sure to keep an eye out for an email with tracking details.
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