Tag Archives: simcard

What if my phone does not support my upgraded SIM Card?

By the end of 2021, most cell phone service providers nationwide will have moved onto a 4G/5G network. Some people carry phones that America’s newest network does not support. If this happens to be you, we have smartphones at super affordable rates so that no one gets left behind during the nationwide transition to a 4G/5G network. Purchasing a phone from Q Link Wireless is the easiest option compared to switching cell phone service providers. You don’t need to apply again, transfer your number, or submit proof, with Q Link Wireless the process is fast and simple.

What if I have issues with my SIM Card?

As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE SIM Card, call 1 (888) 505-7678.

How do I activate my new SIM Card?

You will receive our SIM Card kit which includes your upgraded SIM Card, your ejector tool, and detailed instructions to help you successfully activate your new SIM Card and move onto our new network. Once you receive your SIM Card kit in the mail, open and follow the instructions through the end. For additional support, click here: https://qlinkwireless.com/Activate.aspx and follow these easy activation steps.

When will I get my SIM Card?

For current customers, it’s as easy as confirming your shipping address. Once you do so, we immediately ship your new SIM Card to you. We also send you an email confirmation with a tracking number that includes your estimated delivery date.

Why do I need to replace my SIM Card?

We have upgraded our network to 4G/5G. If you are a current Q Link customer and you haven’t received our new branded SIM Card (you may have a white SIM card), you will need to replace the old SIM Card in your phone with the new upgraded one (see below) that supports your new network.

Below is an image of our new, branded SIM Card to help guide you.

Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now on one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a completely FREE upgrade for you.

You’ll first have to confirm your shipping address on our site before we can get your order ready to ship. Once you’ve done so, your SIM Card should be shipped within 24-48 hours. You’ll then be sent an email with tracking details as soon as your order has been shipped.

If you still need to verify your address, log into your account to do so.