Help Center
Tag Archives: transfer number
Where can I find account details for my current carrier?
To bring your number to Q Link, you’ll need to complete a form with account details from your current carrier. It’s very important this form be filled out correctly to get your number on or network. In fact, the vast majority of transfer delays or failures are caused by errors in this form.
Find your carrier below for help confirming your account details, which will make your number transfer to Hello as smooth as possible.
Assurance Wireless
To get your account number, call Assurance Wireless at 1-888-898-4888.
Your Account PIN is the 6-digit (or 10-digit) number you created on your application and will be located on your welcome letter.
AT&T
Your account number is usually found in the upper right-hand corner of any bill or invoice, or in your online account after logging in. The number should be entered without any dashes or hyphens.
Your PIN is usually the last four digits of your telephone number. It cannot be found on your bill, invoice or online account. If this number doesn’t work, call AT&T at 1 (800) 331-0500 for further assistance.
Boost
If you don’t know your account number or 4-digit PIN number, call Boost Mobile at
1 (888) 266-7848 for further assistance.
Consumer Cellular
Find your account number online or by calling Consumer Cellular at 1 (888) 345-5509.
Your PIN number will be the last 4 digits of your social security number.
Credo
Credo refers to your account number as a member number. Text ACCOUNT to 27336 to get your account number.
Your PIN number will always be 0000.
Cricket
Get your Cricket account number through your online account, or by calling Cricket Customer Support at 1 (800) 274-2538.
Your 4-digit PIN number is set up upon joining Cricket. Contact Cricket customer support at 1 (800) 274-2538 if you need to retrieve it.
Freedompop
To get your account number and PIN, log in at my.freedompop.com, click on “Manage Settings,” then click “Port Out Info.”
Google Fi
Check out this Help Center article for everything you need to know about porting your number from Google Fi.
Kroger i-wireless
Your account number is your 10 digit phone number.
Your PIN number is the 4-8 digit PIN you set up during activation. If you don’t know it, call 1-888-880-4497.
Metro by T-Mobile
To find your 9-digit account number, login to your online account, click on “Payments”, and choose a month to open a past bill/invoice. You can also reference Metro’s bill reminder text messages.
Your PIN number is automatically your 8-digit birthday. If you changed your PIN code and forgot it, contact Metro at 1 (888) 863-8768 for assistance retrieving it.
Mint Mobile
Dial 611 from your cellphone or call 213-372-7777 to get your PIN/account number.
SafeLink Wireless
Your account number is your phone’s IMEI or MEID.
Your PIN number will be the same as it was when you signed up. If you don’t know it, you can call SafeLink to learn your PIN.
Net10 Wireless
Your account number is the IMEI or MEID of your phone. If you’re using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.
You can find your PIN number in the “Buy Now Summary” page in “My Account”.
Simple Mobile
Your account number is the last 15 digits of your SIM ID.
Your passcode is the last 4 digits of your SIM ID.
Sprint
Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.
Your PIN number is the same call-in passcode you use to contact customer service. Create or update your PIN by logging into your online account. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for further assistance.
Straight Talk
Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!
Find your PIN number by logging into your online account. Click “Update personal profile”, and it will be listed as “current security PIN”. If that field is blank, call Straight Talk at 1 (877) 430-2355 for help setting one up.
Tello
If you do not know your account number, you can find it in the My Information tab in your Tello account OR contact Tello customer service at 1-866-377-0294.
Tello requires a port out PIN. You can access it from your Online Account.
Ting
Log into your Ting account online. Click Account Settings, scroll to the bottom of the page and click Port out information to view your account number and PIN (passcode).
T-Mobile
Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.
To access your PIN number, call T-Mobile at 1 (877) 453-1304 for further assistance.
Total Wireless
Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!
Your default PIN number will be 0000, unless you manually changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for further assistance.
TracFone
Your Account Number your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!
Your PIN Number is your TracFone “security PIN”. To find it, login to your online account and go to “Profile.”
US Cellular
To access your account number or PIN number, contact US Cellular customer service at
1 (888) 944-9400.
Verizon
Your account number can be found on your bill, or by logging into your online account. Click “Account”, then “Account Overview”, and your account number will be listed at the top. In this view, it will end in “-00001”, but should be entered for port-in without the dash.
Your PIN number is a 4-digit number that you can reset by logging into your online account. If you have any issues, call Verizon customer service at 1 (800) 922-0204.
Virgin
To access your account number, contact Virgin Mobile customer service at
1 (888) 322-1122.
Your PIN number should be the account holder’s 6-digit birthday, in the format of MMDDYY.
Walmart Family Mobile
To view your account number, dial ##225# on your keypad.
To access your PIN number, contact Walmart Family Mobile customer service at
1 (877) 440-9758.
Wing Alpha
Call Wing at 1-888-800-9921 to get your account number.
Your PIN would be the 4-digit PIN you selected when initially signing up for Wing Alpha.
Can I transfer my number to Q Link Wireless?
Yes, you can now bring your existing number to the Q Link Wireless network.
For the fastest number transfer possible, please have the following information available:
- Your existing Phone number
- The account number from your existing provider
- The account password/PIN from your existing provider
- Billing name and address on your existing provider’s account
Eligibility Guidelines:
- Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer or your number will NOT be eligible.
- Pay any remaining balances with your current provider. Otherwise, you will not be allowed to port even if the number is still active.
- Your phone needs to be unlocked. Talk to your current provider to make sure your phone is unlocked.
- Do NOT have a current port initiated with your current provider. If you do, you will have to call them to cancel it.
Your old number and account will get deactivated as soon as your number is approved to transfer to Q Link.
Once you follow these instructions and have the proper information on hand, call us at 1-(855) 754-6543 to get your number transferred!
Looking for help? Check out this FAQ for more assistance with transferring your number.
Can I give away my Q Link Wireless phone to friends or family?
While you CAN let your friends or family borrow your phone, but you CANNOT let them have it. Q Link Wireless’ service is non-transferable, meaning it must be used by you and you alone. However, you can refer your friends or family to Q Link Wireless with our Refer–A–Friend program. Just ask them to sign up by going to https://qlinkwireless.com/signup/.
We’ll even reward you. For each qualified and approved friend you refer to Q Link Wireless, you’ll receive 100 free bonus minutes and 100 MB of data.
For more information on our Refer-A-Friend program, visit What is the Refer-A-Friend program, and how do I participate?
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