Tag Archives: ZTE

What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. We understand troubleshooting can be difficult.

Please use the following links for quick and easy troubleshooting:


If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please do not call from the phone you are experiencing problems with, call from a different phone so that we can speak with you while performing a few quick troubleshooting steps on your problem device.

Ready to upgrade?

If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.

You may also bring a different smartphone to our network with Q Link’s Bring Your Own Phone program. All you need to do is confirm the eligibility of your phone to get started.

**If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!**

Phone User Manuals

Please check below to download your phone manual. Phones listed may no longer be available for purchase or replacement.

Don’t see your phone?
You can find the manual directly on the manufacturer’s website by using one of these links.

Alcatel, BlackberryHTC, Huawei, KyoceraLGMotorolaNokiaPalmSamsungSanyoZTE

Q Link’s ZTE Legacy

ZTEN817 Legacy
Model# N818S
ZTEN817 Legacy
ZTE Legacy
Model# N817
ZTEN817 Legacy
ZTE N9137
Model# N9137
ZTEN817 Legacy
ZTE Z3001S
Model# Z3001S
ZTEN817 Legacy
ZTE HP Poblano
Model# VLE5


Alcatel OneTouch Elevate / 5017B
Alcatel OneTouch Elevate
Model# 5017B
Alcatel OneTouch Conquest / 7046T
Alcatel OneTouch Conquest
Model# 7046T
Alcatel 2017B
Alcatel OneTouch Retro
Model# 2017B


Blackberry Curve / BB-8330
BlackBerry Curve 8330
Model# BB-8330
Blackberry 8703E / BB-8703E
BlackBerry 8703E
Model# BB-8703E
Blackberry 7130E / BB-7130E
BlackBerry 7130E
Model# BB-7130E
BlackBerry Curve 8530 / BB-8530
BlackBerry Curve 8530
Model# BB-8530
BlackBerry Pearl 8130 / BB-8130
BlackBerry Pearl 8130
Model# BB-8130
BlackBerry Style / BB-9670
BlackBerry Style
Model# BB-9670


HTC Desire 626
Model# 0PM92
HTC One M9
Model# PG76200
HTC Tiara 8XT / PO88100
HTC Tiara 8XT
Model# PO88100
HTC Touch Pro2 / T7380
HTC Touch Pro2
Model# T7380
HTC EVO 4G / PC36100
Model# PC36100
Model# APX325C
HTC Hero CDMA / Hero200
HTC Hero
Model# Hero200
HTC Mogul / PPC6800
HTC Mogul
Model# PPC6800
HTC Desire 626s 0PM9200
HTC Desire 626s
Model# 0PM9200
HTC Desire 510
Model# 0PCV100
HTC Mogul / PPC6800
Model# PK76300
HTC EVO Shift 4G / PG06100
HTC EVO Shift 4G
Model# PG06100
HTC EVO 3D / PG86100
Model# PG86100
HTC Snap / HTCS511
HTC Snap
Model# HTCS511
HTC Touch Pro CDMA / XV6850
HTC Touch Pro CDMA
Model# XV6850
HTC Touch Vogue / MP6900SP
HTC Touch Vogue
Model# MP6900SP
HTC Desire 610 / 0P4E100
HTC Desire 816
Model# OP9C300
HTC Desire 610 / 0P4E100
HTC Desire 610
Model# 0P4E100
HTC Touch Pro 2 / XV6875
HTC Touch Pro 2
Model# XV6875
HTC Apache / PPC6700
HTC Apache
Model# PPC6700
HTC Arrive - 7 Pro / PC93100
HTC Arrive – 7 Pro
Model# PC93100
HTC EVO Design 4G / PH44100
HTC EVO Design 4G
Model# PH44100
HTC One SV / PL80110
Model# PL80110
HTC Desire C / H1000
HTC Desire C
Model# H1000


Huawei Union / Y538
Huawei Union Y538
Model# Y538
Sprint Express / PCD-M650
Huawei Express M650
Model# PCD-M650


Kyocera HydroEdge / C5215
Kyocera HydroEdge
Model# C5215
Kyocera Event / C5133
Kyocera Event
Model# C5133
Kyocera DuraPlus / e4233
Kyocera DuraPlus
Model# E4233
Kyocera DuraMax / e4255
Kyocera DuraMax
Model# E4255
Kyocera DuraXT / e4277
Kyocera DuraXT
Model# E4277
Kyocera LOFT / S2300
Kyocera LOFT
Model# S2300
Kyocera Jax / S1360
Kyocera Jax
Model# S1360
Kyocera HydroIcon/ C6730
Kyocera HydroIcon
Model# C6730
Kyocera Echo / M9300
Kyocera Echo
Model# M9300
Kyocera Rise / C5155
Kyocera Rise
Model# C5155
Kyocera Brio / S3015
Kyocera Brio
Model# S3015
Kyocera Milano / C5120
Kyocera Milano
Model# C5120
Kyocera G2GO / M2000
Kyocera G2GO
Model# M2000
Kyocera Luno / S2100
Kyocera Luno
Model# S2100
Kyocera HydroVibe / C6725
Kyocera HydroVibe
Model# C6725
Kyocera Torque / E6710
Kyocera Torque
Model# E6710
Kyocera Hydro / C5170
Kyocera Hydro
Model# C5170
Kyocera DuraCore / E4210
Kyocera DuraCore
Model# E4210
Kyocera Coast / S2151
Kyocera Coast
Model# S2151
Kyocera Verve / S3150
Kyocera Verve
Model# S3150
Kyocera TNT / S2400
Kyocera TNT
Model# S2400


LG Realm / LS620
LG Tribute 2
Model# LS665
LG Realm / LS620
LG Realm
Model# LS620
LG Optimus L5 / E610
LG Optimus L5
Model# E610
LG Lotus / LX600
LG Lotus
Model# LX600
LG Remarq / LN240
LG Remarq
Model# LN240
LG Rumor / LN510
LG Rumor
Model# LN510
LG Rumor 2 / LX265
LG Rumor 2
Model# LX265
LG Lotus Elite / LX610
LG Lotus Elite
Model# LX610
LG Stylo
LG Stylo
Model# H631
LG Tribute Dynasty
Model# SP200
LG Tribute Royal
LG Tribute Royal
Model# LM-X320PM
LG Optimus F3 / VM720
LG Optimus F3
Model# VM720
LG 101 / VM101
LG 101
Model# VM101
LG Rumor Reflex / LN272
LG Rumor Reflex
Model# LN272
LG LX290
LG LX290
Model# LX290
LG LX370
LG LX370
Model# LX370
LG Optimus S / LS670
LG Optimus S
Model# LS670
LG Rumor / LX260
LG Rumor
Model# LX260
LG G7 ThinQ
LG G7 ThinQ
Model# G710
LG Stylo 4
LG Stylo 4
Model# LGQ710
LG Stylo 3
Model# LS777
LG Marquee / LS855
LG G3 Vigor
Model# LS855
LG Optimus Slider / VM701
LG Optimus Slider
Model# VM701
LG Elite / LS696
LG Elite
Model# LS696
LG Viper 4G LTE / LS840
LG Viper 4G LTE
Model# LS840
LG LX160
LG LX160
Model# LX160
LG LG102
LG LG102
Model# LG102
LG Optimus G / LS970
LG Optimus G
Model# LS970
LG K30
LG K30
Model# LGX410
LG Tribute Empire
LG Tribute Empire
Model# LGX220
LG Stylo 5
Model# Q720PS


Motorola Triumph / WX435
Motorola Triumph
Model# WX435
Motorola Theory / WX430
Motorola Theory
Model# WX430
Motorola T603
Motorola T603
Model# T603
Moto g6 PLAY
Motorola moto g6 PLAY
Model# XT1922-7
Motorola Moto G / XT1548
Motorola Moto G 3rd Gen
Model# XT1548
Motorola Moto G / XT1031
Motorola Moto G
Model# WX435
Motorola XPRT / MB612
Motorola XPRT
Model# MB612
Moto e5 PLUS
Motorola Moto e5 PLUS
Model# XT1924-6
Motorola Moto E / XT1526
Motorola Moto E
Model# XT1526
MotoRAZR V3m
Motorola RAZR V3m
Model# V3m
Moto e5 PLAY
Motorola moto e5 PLAY
Model# XT1921-5


Nokia Lumia / RM-1078
Nokia Lumia
Model# RM-1078


Palm Treo 800
Palm Treo 800
Model# 800w
Palm Treo 850
Palm Treo Pro
Model# 850


Samsung Galaxy Nexus / SPH-L700
Samsung Galaxy Nexus
Model# SPH-L700
Samsung Conquer / SPH-D600
Samsung Conquer
Model# SPH-D600
Samsung M300 / SPH-M300
Samsung M300
Model# SPH-M300
Samsung M320 / SPH-M320
Samsung M320
Model# SPH-M320
Samsung M330 / SPH-M330
Samsung M330
Model# SPH-M330
Samsung Seek / SPH-M350
Samsung Seek
Model# SPH-M350
Samsung Rant / SPH-M540
Samsung Rant
Model# SPH-M540
Samsung Exclaim / SPH-M550
Samsung Exclaim
Model# SPH-M550
Samsung Restore / SPH-M570
Samsung Restore
Model# SPH-M570
Samsung Galaxy A6
Samsung Galaxy A6
Model# SPH-A600PBLK
Samsung Galaxy S8 Active
Samsung Galaxy S8 Active
Samsung Galaxy Core Prime / G360P
Samsung Galaxy Core Prime
Model# SPH-G360P
Samsung Galaxy II / SPH-D710
Samsung Galaxy II
Model# SPH-D710
Samsung Prevail / SPH-M820
Samsung Prevail
Model# SPH-M820
Samsung Factor / SPH-M260
Samsung Factor
Model# SPH-M260
Samsung / SPH-M220
Samsung M220
Model# SPH-M220
Samsung / SPH-M240
Samsung M240
Model# SPH-M240
Samsung / SPH-M360
Samsung M360
Model# SPH-M360
Samsung / SPH-M400
Samsung M400
Model# SPH-M400
Samsung / SPH-M270
Samsung M270
Model# SPH-M270
Samsung Galaxy J3
Samsung Galaxy J3
Model# J337P
Samsung Galaxy S9+
Samsung Galaxy S9+
Samsung Nexus S / SPH-D720
Samsung Nexus S
Model# SPH-D720
Samsung Prevail II / SPH-M840
Samsung Prevail II
Model# SPH-M840
Samsung Galaxy Rush / SPH-M830
Samsung Galaxy Rush
Model# SPH-M830
Samsung Transform / SPH-M920
Samsung Transform
Model# SPH-M920
Samsung Trender / SPH-M380
Samsung Trender
Model# SPH-M380
Samsung Array / SPH-M390
Samsung Array
Model# SPH-M390
Samsung Reclaim / SPH-M560
Samsung Reclaim
Model# SPH-M560
Samsung Instinct / SPH-M810
Samsung Instinct
Model# SPH-M810
Samsung Intercept / SPH-M910
Samsung Intercept
Model# SPH-M910
Samsung Galaxy J7 Refine
Samsung Galaxy J7 Refine
Model# J737P


Sanyo Pro 700 / PRO700
Sanyo Pro 700
Model# PRO700
Sanyo Juno / SCP-2700
Sanyo Juno
Model# SCP-2700
Sanyo Mirro / SCP-3810
Sanyo Mirro
Model# SCP-3810
Sanyo Katana LX / SCP-3800
Sanyo Katana LX
Model# SCP-3800
Sanyo Vero / SCP-3820
Sanyo Vero
Model# SCP-3820
Sanyo Innuendo / SCP-6780
Sanyo Innuendo
Model# SCP-6780


ZTE Warp Elite
ZTE Warp Elite
Model# N9518
ZTE Warp Sync / N9515
ZTE Warp Sync
Model# N9515
ZTE Chaser / VM2090
ZTE Chaser
Model# VM2090
ZTE Warp Sequent / N861
ZTE Warp Sequent
Model# N861
ZTE Tempo X
ZTE Tempo X
ZTE Max Plus
ZTE Max Plus
Model# N9521
ZTE Awe / N800
Model# N800
ZTE Warp Speed / N9130
ZTE Speed
Model# N9130
ZTE Warp / N860
ZTE Warp
Model# N860
ZTE Peestige 2
ZTE Prestige 2
Model# N9136
ZTE Vital / N9810
ZTE Vital
Model# N9810
ZTE Prestige / N9132
ZTE Prestige
Model# N9132
ZTE Reef / N810
ZTE Reef
Model# N810
ZTE Blade Force
ZTE Blade Force
Model# N9517

Hot Pepper

HP Serrano
HP Serrano
Model# N/A