Tag Archives: ZTE

Can I bring my own phone to Q Link Wireless?

Yes, you can!

With Q Link’s Bring Your Own Phone program, we‘re bringing our network to the phone of your choice. Just follow these three easy steps to get started:

      1. Check Your Phone’s Compatibility
        To see if your phone is eligible for the BYOP program, enter your IMEI/ESN/MEID at www.qlinkwireless.com/BYOP.aspx
        To find your phone’s ID, take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone.
        For a list of phones most possibly eligible with our network, check out our Masterlist of Compatible Phones.
      2. Q Link Setup
        Once you confirm your phone’s compatibility, we’ll let you know if you need a SIM card kit. If you do, we’ll ship it to you for FREE. If you don’t need a SIM card, we’ll activate your phone right away!
      3. Activate Your Phone
        To ensure that your phone is now activated on the Q Link Wireless network, you will need to follow these instructions.
        Be sure to check out our guide on how to back up your phone before performing any form of reset.

And now, you can transfer your number to Q Link as well!

A phone number is a super personal part of your identity. It’s what you give to people when you want to stay connected to them, and now you can easily bring it to our network.

To transfer your number or learn more about the process, just give us a call at 1-855-754-6543 and we’ll check to see if your number is eligible.

What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. Please use the following links for quick and easy troubleshooting:

If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.

Additionally, you may bring a different smartphone onto our network with Q Link’s Bring Your Own Phone program. All you need to do is confirm the eligibility of your device to get started.

If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.