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Upgraded Smartphone

If you are wondering why we asked you to update your shipping address recently, you’ve come to the right place. We’ve made updates to our network, which means there will be some updates for our customers, too. Here’s a list of questions we thought you might have, and if you think of more, feel free to give us a call at 1 (855) 754 – 6543, and a Customer Support agent will be happy to help.

Why am I getting a FREE smartphone?
Eligible current customers may require a new compatible smartphone to continue enjoying their service on our newer, faster network. The FREE smartphone you’ll receive is fully compatible with our upgraded network and will make the transition quick and hassle-free.

If you are a current Q Link customer & do not have branded SIM Card, then you will need a replacement SIM Card. This SIM Card will be compatible with our new, faster network.

Below is an image of our new, branded SIM Card to help guide you.

When will I get my smartphone?
For current customers, it’s as easy as confirming your shipping address. Once you do so, we will immediately ship your new smartphone and SIM Card. We will also send you an email confirmation with your tracking number that includes your estimated delivery date.

How do I activate my new smartphone?
Your new smartphone will come with activation instructions. Or you can access them on our website, here. The process should take less than 5 minutes. 

What if I have issues with my new smartphone?
As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE phone, call 1 (888) 505-7678.

Will this cost me anything?

Nothing at all. Remember, at Q Link Wireless, we never hit you with hidden fees. This all comes at no cost as part of the Lifeline program. FREE UNLIMITED Data upgrade is a limited-time offering and is part of the Emergency Broadband Benefit.

What upgrades were made to the network?
We are proud to announce Q Link Wireless is part of America’s largest 5G network. You’ll now get more coverage, faster speeds and 5G access at no cost to you! That means your FREE Lifeline plan goes farther than ever before!


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