1. How do I activate my phone with a Q Link Wireless SIM card?

If your phone is compatible with Q Link Wireless, you are eligible to Bring Your Own Phone to our network! If you need a SIM card, we will be happy to send you one at no cost.

The SIM kit you receive should include your Q Link SIM card, 3 SIM card adapters, and a SIM card-eject tool.

First, you will need to turn off your phone and remove the SIM card currently in your phone.

You can do so by using the SIM card-eject tool in your Q Link kit, and pushing it into the small hole next to the tray. If you happen to misplace your eject tool, a paper clip will also work.

After removing your old SIM card, take out your Q Link SIM card.

If you look closely there are 3 cut-out sizes of the SIM card

Compare your old SIM card to the Q Link card to determine which of 3 cut-out SIM cards will be the correct size for your phone. Once determined, punch out the appropriate size.

If you do not have a SIM card at all, you can search online to see which size SIM will fit your phone.

When you have figured out the correct SIM card size, place it into your phone and turn it on.

Your SIM card is now installed!

Now that you have a Q Link SIM, you will need to perform a Network Reset to activate it.


2. Will I need a new SIM card for my phone if I bring it to Q Link?

If you already have a SIM card in the smartphone you plan to bring to Q Link, you’ll have to enter its last 4 digits to see if it’s compatible with our network. If you can’t find the SIM number, check out our guides on finding your Android’s SIM card number or finding your iPhone’s SIM card number.

If your current SIM card is compatible, you just need to activate your phone to start enjoying free service for life!

If your current SIM card is not compatible, you’ll need to verify your address so we can send you a free SIM card kit without any shipping or activation fees!

After you receive the kit, just follow our instructions on inserting the new card into your smartphone and then get your phone activated!


3. Where can I find the SIM card number on my iPhone?

Your SIM card number, also called the ICCID (Integrated Circuit Card Identifier), is imprinted on the card and can be found in different locations based on the type of smartphone you have. There are 2 different ways to locate your SIM number or ICCID:

  1. Display the SIM number in the Settings screen: Go to Settings > General> About. Then scroll down and locate the ICCID number.
    sim card for iphone
  2. Or, eject the SIM card: Insert a paper clip or a SIM-eject tool into the hole beside the tray and eject the tray then remove the SIM card and locate the SIM number on the card.
    sim card number

4. Where can I find the SIM card number on an Android?

Your SIM card number, also called the ICCID (Integrated Circuit Card Identifier), is imprinted on the card and can be found in different locations based on the type of smartphone you have. There are 3 different ways to locate your SIM number:

    1. Display the SIM number on the screen: Go to Settings > About Phone > Status then scroll down and locate the ICCID number.
      find sim card number in android
    2. Eject the SIMcard: Insert a paper clip or a SIM-eject tool into the hole beside the tray and eject the tray then remove the SIM card and locate the SIM number on the card.

sim card number

  1. Remove the back cover and the battery then slide out the SIM card and locate the SIM number on the card.
    sim card number in andrid

5. Where can I find the IMEI/MEID/ESN number on my iPhone?

There are 3 different ways to find your IMEI/MEID/ESN number on your iPhone. Try any of them.

Option 1:

  • Dial *#06# and the IMEI /MEID/ESN will show on the screen.
    imei in iphone

Option 2:

  1. Go to Settings
  2. Tap General
  3. Tap About
  4. Scroll down and locate the IMEI/MEID/ESN number.
    find imei in iphone

Option 3:

  1. Insert a paper clip or a SIM-eject tool into the hole beside the tray
  2. Eject the tray
  3. Then view the IMEI number on the tray.
    find imei


7. Where can I find the IMEI/MEID/ESN number on my Android phone?

There are different ways to find the IMEI/MEID/ESN number on your Android Phone.

Option 1:

  1. Go to Settings
  2. Tap About Phone
  3. Tap Status
  4. Scroll down and locate the IMEI/MEID/ESN number.

Option 2:

  1. Dial *#06# to have your IMEI/MEID/ESN show up on your screen.

Option 3:

  1. Remove the back cover and the battery to view the IMEI/MEID/ESN number.
    find imei in android from Q Link Wireless

8. What is IMEI/MEID/ESN?

The IMEI (International Mobile Equipment Identity), the MEID (Mobile Equipment Identifier), or ESN (Electronic Serial Number) is a specific number that identifies a cell phone in the United States. Cell phone networks use this identifier to provide service to the phone. Your phone may not have an ESN, then it will show as the IMEI or MEID.

To locate your IMEI/MEID/ESN number, take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone. Once it is located you can check if your phone is compatible with the Bring Your Own Phone program.

 


9. What is a SIM Card?

The SIM (Subscriber Identity Module) card is a small smart card identified by its integrated circuit card identifier (ICCID) that connects you to a network. The card is inserted into your smartphone and stores all your data.

If your smartphone uses a SIM card, you will need to enter that SIM card’s number so Q Link can verify it. To find that number, check out our guides on how to find your SIM card number on your iPhone or Android

If your smartphone needs a new SIM card, Q Link will send you a free Q Link card kit, ready to use. Just insert it into your smartphone.

If your smartphone does not use a SIM and the phone is compatible, just follow these steps to get your smartphone activated.


10. What is Auto-Refill?

Q Link Wireless offers convenient monthly refills at a discounted rate on our already low-cost bundle plans! Here’s how it works:

  1. Click here to check out the different options for extra bundle plans.
  2. When you choose your plan, make sure to check the box to allow auto-refills & save up to 20% every month!
  3. Your plan will refill every 30 days at the discounted rate, so you’ll keep saving, month after month.

Plus, you can change your payment method, adjust your refill date, or cancel your refills any time. Login to your My Q Link account at qlinkwireless.com. Once there, click “Manage Auto-Refill” and select from the drop-down menu next to the Refill plan you want to change.


11. How do I download free apps to my Android smartphone?

You can download free apps to your Q Link Android smartphone using the Play Store app, which comes pre-installed on your Q Link smartphone, so you can access it right away. To download your free apps, you’ll just need to sign into the Play Store with a free account.

If you already have an email address ending in ‘@gmail.com’, you can use that to sign in on the Play Store app. Simply open the Play Store app and sign in using your email address and the same password you use to check your email.

If you don’t have an ‘@gmail.com’ email address, follow these steps to set up your free account on the Play Store:

  1. Open the Play Store app on your Q Link phone.
  2. When you’re prompted to add a Google Account, select “NEW”.
  3. Provide your first and last name, and then create a username and password for your new account.
    Note: This will also create a new email account with Gmail, where you’ll get emails regarding your Play Store downloads.
  4. Accept the Terms & Conditions, and you’re all set! If you don’t have a credit card to enter, don’t worry. You can skip that step and still download free apps to your phone.

That’s it! Now you can browse the Google Play store and download free apps to your Q Link phone. Don’t forget to connect to Wi-Fi before you download apps to your phone, so you don’t use up your data on downloads.


12. How can I preserve my FREE Data and minutes every month?

Monitoring your data and minutes usage will help you get the most from your Q Link Wireless service!  Follow these recommendations below to save your Data and minutes for when you need them the most.

1. Preserve by using Wi-Fi

Connecting your Q Link phone to Wi-Fi is the best way you can preserve your FREE data and minutes. When your phone is connected to Wi-Fi, you can…

  • Make calls with app-to-app services like WhatsApp and Viber
  • Download movies & music to play and listen on your Q Link Wireless phone, without using up your data streaming them

2.    Save Data by Adjusting App Settings

Apps like Facebook and Instagram automatically use extra Data to load and play videos that come up in your news feeds. But you can change these settings so your apps only load what you want to see, instead of automatically loading every single video (Taking up your precious data for videos you may not even want to watch).

Facebook

If you’re using Facebook, you can change your settings so the Facebook app won’t automatically play videos in your feed. Videos take up a lot more data! Here’s how to do that:

  1. Open the Facebook app on your phone and tap “Menu” in the lower right corner.
  2. Scroll to the very bottom, and tap “Settings & Privacy”.
  3. Select “Cellular Data Use” from the menu.
  4. From this menu, you can select to auto-play videos only if you’re connected to Wi-Fi, or you can choose “Never Auto-play Videos”.

Instagram

You can also change your Instagram settings to use less Data.

  1. Click on the Menu icon in the upper right-hand corner of your personal profile.
  2. Tap the “Settings” section and then tap “Account.”
  3. Scroll down and tap “Cellular Data Use.”
  4. Flip the “Use Less Data” switch.
  5. Once, activated, Instagram won’t pre-load videos on your feed.

For other mobile apps you use often, check the settings sections. Many popular apps (like Netflix, Snapchat, YouTube, and others) include settings to help you reduce your Data usage.

  

3.    Save Data by Adjusting Phone Settings

The apps you have on your phone can be running in the background and use data, even when you aren’t actively using them. That means they’re using your Data up, when you aren’t even using the app!

Here’s how to fix that problem in just two easy steps:

Control How & When Apps Use Data

To stop an app from burning through data in the background on your Android phone, follow these 3 steps:

  1. Open up Settings and then tap “Data usage” If you don’t see “Data usage” you may need to tap “More”.
  2. Scroll down, and you’ll see a list of apps on your phone, arranged by how much data they’ve used.
  3. Tap on the app you want to prevent from using Data, and select “Restrict background data” Click “OK” on the pop-up.

The app will still use Data when it’s open and you’re using it, but by following these steps, you’ll make sure it doesn’t waste data you need for other tasks.

Disable Automatic Syncing and Updates

To make sure apps aren’t downloading huge updates while you’re away from home and using mobile Data, follow these easy steps:

  1. Open up the Google Play Store and tap “Play Store” in the upper left-hand corner to open the Google Play Store menu.
  2. Scroll down the menu and tap on “Settings”.
  3. Make sure that under “Auto-update apps”, it says “Auto-update apps over Wi-Fi only”. If it doesn’t, tap that section to change the setting.

 

Need more Data? Adding extra Data to your Q Link phone is super easy, and with our new minutes & Data bundles, you can get UNLIMITED talk, text & picture messaging, plus your choice of data, at super low prices! Click here to find the bundle that works best for you.

Need a smartphone? If you have a basic handset and you’d like to upgrade it with a smartphone, click here.
For a small fee of only $25, you’ll receive:

  • A replacement Q Link phone with an upgrade to a smartphone
  • BONUS: We’ll throw in an extra 1 Gif Data!

Click here to order your replacement phone and get a smartphone upgrade at no extra cost!


13. How do I fix my data if it isn’t working?

If you’re having trouble using your data, you’ll want to make sure that data is enabled on your smartphone.

Here’s how to enable data on your Android device:

  1. Go to Settings > Wireless & Networks.
  2. Select Data Usage.
  3. Toggle the ‘Enable Data‘switch to the right to turn it green.

Here’s how to enable data on your iPhone:

  1. Go to Settings > Cellular.
  2. Make sure the “Cellular Data” switch is to the right and green.

If your data is already switched on, and you are unable to use data, please check your available data balance by logging into your My Q Link account. For more information on checking your data balance, click here.


14. My phone keeps turning ON and OFF. How can I fix this?

If your Android phone is turning on and off on its own, you may need to reboot your device. The following steps will reboot the device:

  1. Press and hold the power button on your phone to turn it off.
  2. Once off, hold down the power and the volume-down button until a recovery screen appears.
  3. Use the volume-down button to scroll to the “reboot system now” option.
  4. Once “reboot system now” is highlighted, press the power button one last time.

Your phone will reboot, and power back on. This should fix any problems you’re having with your phone turning off and back on by itself.



15. What does “Pending Verification” mean?

If your application status is “Pending Verification”, we may need additional documents from you.

To finish your order, you must submit the required proof documents. These documents include proof that you participate in a government program or proof of low income, and in some cases you may be required to send proof of identification.

To learn more about the types of proof documents you may need to submit, click here.

To learn more about all the ways you can submit your proof documents, click here.

If you’ve already submitted any of these items and you’re getting this message, it’s because one or more of your proof documents might have been rejected, OR you still need to send an additional proof document.

To submit your proof documents now and complete your application for free monthly service, log into your My Q Link account and follow the instructions provided.



16. I received an error message on my phone. What should I do?

Error messages are generated for many different reasons. You may be unable to send a picture or video message, or you may receive error messages if your phone is connected to the wrong network, or if data is disabled on your phone. But don’t worry! It’s typically easy to fix.

Here’s what you can do:

  1. Go to Settings › Wireless & Networks › Mobile Networks or Data
  2. Once there, make sure data is enabled.
  3. Go to Settings > System Update > Update Profile or PRL
  4. Select “Update Profile” or “Update PRL” (if you see both, please update both).
  5. Once selected, wait a moment while the phone finishes updating. Some phones may restart at this point.

If this does not solve the error, or you continue to receive error messages, contact our excellent customer support team. They will be happy to walk you through troubleshooting your phone.

  1. Call us toll-free at 1-855-754-6543.
  2. Follow the prompts to resolve your issue.

 

 


 


17. What is the Lifeline program?

The Federal Lifeline Assistance Program is a government benefit program. It helps low-income individuals and households receive basic telecommunication services for free or at a discounted rate. Lifeline was created in the 1980s by the Federal Communications Commission (FCC) under the Reagan Administration. The program originally provided low-income households the ability to receive discounted or free landline phone service.

Later, in 2005, Lifeline was updated to also include wireless phone services. The program makes sure low-income households are not cut off from basic wireless services, something that everyone now depends on to live happy, safe, and productive lives.

Q Link Wireless is the fastest-growing provider of the Lifeline program, and offers Lifeline service to eligible people living in the United States of America. Although eligibility varies by state, generally those who participate in a government benefit program like Medicaid, Food Stamps (SNAP) or SSI, or those who meet state specific income criteria may qualify.

To see if you qualify, click here.



18. How good are Q Link Wireless services?

It’s not hard to see why Q Link Wireless is America’s fastest growing free Lifeline phone service provider.

With Q Link, you receive free monthly minutes and data, including International. This has been and always will be the Q Link Mission: to provide Americans with the means to succeed in the modern world, regardless of their income.

Even if you run out of minutes and data, we will never turn your phone off. Our Always On policy makes sure you can always send text and picture messages AND make calls to 911.

You’ll have no monthly bills, no fees, no credit check, no surcharged, and no contracts EVER.

We also give you the freedom to Bring your Own Phone. That means 100% free service on the phone you already love.

Our service is nationwide and we’re working constantly to provide it to as many areas as possible.

Come see if we’re in your neighborhood! We look forward to connecting you soon!


19. Are my incoming calls free?

Both incoming and outgoing calls will count against your minutes. Incoming calls start counting when you press the button to accept the call. Outgoing calls begin when the call begins to ring. Be sure to take note of how many minutes you have remaining by visiting My Q Link and entering your email as your username and your zip code as your password unless previously changed.

Learn more about how to check your minutes here.



20. Will I be able to make international phone calls?

Yes! Q Link Wireless now offers affordable International Calling options for all its customers.

These include the following benefits:

  • No PIN Required
  • No Internet Connection Needed
  • No Contract
  • Call landlines and cell phones worldwide
  • Auto-Refill Options

Q Link currently offers two different types of International Calling options: Global Connect Unlimited and World Link.

Global Connect Unlimited allows for unlimited calling to select countries for $5 every 30 days. Depending on the country, you may or may not be able to call cell phones in addition to landlines. Check out our complete list of countries that you can call!

World Link lets you call any country in the world at affordable rates. Pick from $3, $5, and $10 plans and call whoever you want, wherever they are.

And don’t forget, staying global is easier with our auto-refill option! Never worry about remembering to add international minutes.

If you’d like to know how to use country codes to make international calls, check out our list of country codes.

Whatever plan you choose, Q Link International Calling makes sure you’re heard, no matter the distance.

For more information, check out our informative blog on Q Link International calling!



21. Is there a way to make free international or domestic calls without using my minutes?

Absolutely! No matter what plan you’re on, Q Link Wireless now provides high-quality smartphones that allow you to download free apps like Skype, Facebook Messenger, WhatsApp, and Viber, making it easy for you to make voice or video calls with family and friends anywhere!

Simply connect your phone to Wi-Fi, make sure your family & friends have the same app on their phone, tablet, or computer, and follow these easy steps!

  • Make sure you’ve saved your friends’ and family’s phone numbers to the contacts list on your phone.
  • Download the Skype, Facebook Messenger, WhatsApp, or Viber to your phone.
    PRO TIP: Some of these apps may come pre-installed on your phone already!
  • Once downloaded, open the app to set it up. You may have to sign up for an account if you don’t already have one. If you see a pop-up asking for access to your contacts list, tap “Agree”.
  • Once you’ve finished setting up the app, your contact list will appear within it, and you can send messages or make free voice or video calls to any contacts who also have the app!

For information on how to connect your phone to an available Wi-Fi signal, check your phone’s user manual here.

Don’t have Wi-Fi at home? Find free Wi-Fi connections near you by downloading a free Wi-Fi finder app like this one. These apps show nearby Wi-Fi hotspots at local schools, stores, libraries, and other public places.

To download and set up the app you’d like to use, click the link below:



22. Will I be able to roam?

Yes, your Q Link Wireless phone will clearly display a “Roam” or “RM” indicator on your screen when you are located in a roaming area. While roaming, you can continue to make phone calls from your Q Link Wireless phone at no additional charge, other than using your own minutes. However, availability and quality of coverage while roaming varies and isn’t guaranteed.



23. How do I make a 911 emergency call using my Q Link Wireless phone?

Q Link Wireless customers have free access to 911. Simply dial 911 on your key pad and press send.

However, if you attempt to call 911 in an area where there is no wireless coverage or signal, your call may not successfully go through. In this rare event, please dial 911 from your nearest landline phone.

According to public safety officials, you should be able to provide your current location information whenever making a 911 emergency phone call. In contrast to landline phones, a variety of factors (for example: your location, your device’s GPS capabilities, and the local emergency service providers’ equipment) can help 911 operators determine your phone number, location, and the location of your device.

Sometimes, emergency service providers may route your emergency call to a local state patrol dispatcher or another set location. GPS technology may also be used to help provide your location; this is called Enhanced 911 service, or E911. Occasionally, if you place your call indoors or your device cannot acquire an accurate satellite signal, E911 won’t provide the most accurate location information.

I’ts also important to note that some cell phones include a safety feature that locks the keypad after dialing 911. If this is the case, simply follow the emergency service providers’ voice prompts.




25. Can I get more than one Lifeline phone?

No, you may only sign up for and receive one account with FREE monthly service. The Federal Lifeline program only allows one free wireless or landline phone service plan per “household”. For instance, if you qualify for Lifeline assistance and receive your free phone service, but also want your significant other (that also lives with you) to apply, they will be denied. This is because you are both considered part of the same household.

Lifeline does, however, allow for groups that share an address due to circumstances. This means separate households that live at the same address ARE eligible, including residents of homeless shelters and nursing homes or residents with temporary addresses.



26. What does “one per household” mean?

According to the Federal Lifeline program, a household is defined as “any individual or group of individuals who live together at the same address and share income and expenses.”
This means that Q Link Wireless is limited to providing one Lifeline benefit per household.

Households may only receive Lifeline benefits from a single provider. This means if you receive service with another Lifeline provider, you must cancel that service first if you want service from Q Link Wireless.




28. Can I give away my Q Link Wireless phone to friends or family?

While you CAN let your friends or family borrow your phone, but you CANNOT let them have it. Q Link Wireless’ service is non-transferable, meaning it must be used by you and you alone. However, you can refer your friends or family to Q Link Wireless with our Refer–A–Friend program. Just ask them to sign up by going to https://qlinkwireless.com/signup/.

We’ll even reward you. For each qualified and approved friend you refer to Q Link Wireless, you’ll receive 100 free bonus minutes and 100 MB of data.

For more information on our Refer-A-Friend program, visit What is the Refer-A-Friend program, and how do I participate?




30. How do I qualify for Q Link Wireless?

You may qualify for Q Link Wireless if you participate in one of the following programs:

  • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans Administration Pension, or Veterans Survivors Pension.

You may also qualify if your total household income is at or below 135% of the Federal Poverty Guidelines.

It is important to note that the person applying to the program (not just a member of the household) must qualify for participation. Only one Lifeline benefit is allowed per household. Federal law prohibits more than one person in each household from subscribing to separate Lifeline service providers.

Click here to read more on eligibility or check out how to qualify based on your state.