What should I do if my phone was lost or stolen?

Keeping you connected is our number one priority, and we have a couple options you can choose from to resume enjoying your Lifeline benefit.

If your phone was lost or stolen, you are welcome to Bring Your Own Phone (BYOP) or order a new Q Link Wireless phone.

Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service on inactive accounts after 30 days of no use.

Option 1: Replace Q Link Phone

Price: $75 $34.95

Why does a replacement smartphone cost $34.95? 

What you receive:

  • A brand new smartphone at a discounted rate.

Payment Options

To order the Q Link Wireless replacement phone, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling 1-(855) 754-6543.

Replace My Phone

Option 2: Bring Your Own Phone

Price: $0


  • No activation fees.
  • FREE SIM card provided, if needed.
  • Keep your Q Link phone number.
  • Enjoy Lifeline from a phone you already love!

Bring My Own Phone to Q Link

Important Note

We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.

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