What should I do if my phone was lost or stolen?
Keeping you connected is our number one priority, and we have a couple options you can choose from to resume enjoying your Lifeline benefit.
If your phone was lost or stolen, you are welcome to Bring Your Own Phone (BYOP), order a new Q Link phone, or use a previous phone attached to your Q Link account.
Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service on inactive accounts after 30 days of no use.
Option 1: Replace Q Link Phone
What you receive:
- A brand new smartphone at a discounted rate.
- An extra 1 Gig of Data for FREE.
- Upgraded features including a front-facing camera, and 8 Gigs of internal storage.
To order the Q Link replacement phone, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling 1-(855) 754-6543.
Option 2: Bring Your Own Phone
- No activation fees.
- FREE SIM card provided, if needed.
- Keep your Q Link phone number.
- Enjoy Lifeline from a phone you already love!
We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.
For more tips on how to handle losing your phone, or prevent it in the future, check out our blog post on what to do if your phone is lost or stolen.
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