Federal and/or State regulatory authorities require active Lifeline customers to recertify their eligibility for the Lifeline Assistance program once every year. In order to continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in certain public assistance programs such as:

• Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
• Medicaid
• Supplemental Security Income (SSI).

If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.

When do I know it’s my time to recertify?

You will be notified when it’s time to re-certify via phone, text, email, and postcard. If you do not submit your free Annual Recertification by December 31, your cell phone service will be turned off.

Once you receive notification, there will be a date specified that you must submit your Annual Re-certification by. You may re-certify your account up to 150 days before it is due to expire.

Remember that failing to re-certify within that time period will result in termination of your Q Link Wireless account and cancellation of your Lifeline cell phone service. Completing your Annual Re-certification is fast and easy, and re-certification renews your free cell phone service for another year at no cost. Click here to complete your Annual Recertification now.

Remember that you should use your phone at least once every 30 days to keep your service active on the network.