After the ACP ends, what phone service options are available for customers who qualify for Lifeline?

The federal government’s decision to end the Affordable Connectivity Program (ACP) means that millions of Americans, like you, will no longer have access to FREE phone service. But don’t worry, we’re here to help you stay connected.

On June 1st, your Q Link Emergency Plan kicks in. You’ll receive 500MB of Data, 500 Minutes, and 500 Texts.  Once this runs out, you will no longer have active phone service unless you pick a new plan. 

Sign up for Lifeline today to keep your FREE Data, Talk & Text every month. Or take advantage of our limited-time time offer and get every 3rd month of service for FREE when you sign up for our UNLIMITED Plan.

Frequently Ask Questions

You’ve been enrolled in our FREE phone service plan through your ACP benefit. However, due to a lack of funds, the government chose to end the ACP on May 31, 2024. 

On June 1st, your Q Link Emergency Plan began, giving you 500MB of Data, 500 Minutes, and 500 Texts.

Your phone service was cut off once your Q Link Emergency Plan ran out. To stay connected, you must select a new plan by accessing your Members Area

Lifeline is a government assistance program offered to eligible Americans. The Lifeline program makes sure all households have access to essential communication services by offering a discount on monthly phone bills.

You can qualify for FREE cell phone service if you participate in government benefit programs like SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans Pension or Survivor’s Benefit Programs. You may also qualify by income.

No! With Q Link Wireless you’ll receive FREE cell phone service every month and will never have to worry about hidden fees, credit checks, or contracts.

Lifeline is a federal program designed to provide FREE phone service to low-income communities to ensure they have access to essential communication services.

The ACP, on the other hand, was specifically created to provide FREE or discounted phone service to eligible households during the COVID-19 pandemic.

The government has stopped funding the ACP. If you are currently enrolled in ACP only, you’re at risk of losing your phone service.

Having an ACP benefit does not automatically qualify you for Lifeline. However, you may qualify based on your income or if you participate in certain government programs. To apply for Lifeline and determine your eligibility, click here.

The approval time for Lifeline assistance can vary, as it depends on the processing time of the National Verifier (NV) application system. Most applications get approved within minutes! Once the NV approves your application, you are eligible to receive FREE Data, Talk & Text every month with Q Link Wireless.

If you previously had the ACP benefit, you are eligible for an exclusive UNLIMITED Plan discount. When you get two consecutive months of service, you’ll get every 3rd month FREE! 

Don’t worry, Q Link allows you to keep your favorite number.

Absolutely! Bring the phone you love and get FREE cell phone service every month. You can even upgrade to UNLIMITED Data, Talk, and Text and get every 3rd month FREE with our UNLIMITED Plan discount offer.

Limited time offer. Exclusions apply. Third month FREE promo is only available for former Affordable Connectivity Program (ACP) customers who choose an UNLIMITED Prepaid Plan. Customers will receive their third month free after every two months they have continuous service with Q Link Wireless.

All prepaid customers will be subject to month-to-month payments. Your plan details are subject to change at any time, without notice. Customers who select a Prepaid Plan will be enrolled in Auto-Refill by default.