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1. Check Status

There are different status messages depending on your application. Checking your application’s status is easy! Just follow these simple steps:

Log into your Q Link Wireless account from the login page using your email as your username and your zip code as your password.
You’ll be taken to your Status Page where you can see all the steps needed to complete your application.

If you’re not sure how to upload documents proving your eligibility for Free Phone Service, check out our guide on Uploading Your Proof Documents.

If you ever need further assistance, you can call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link Wireless account and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

If you have other questions about your account status, explore some of our frequently asked questions here:

When will I get my order?
What does “Verified Pending Shipment” mean?
What does “Pending Further Verification” mean?
What does “Not Eligible Per State Database With Docs” mean?

When will I get my order?

If you’ve recently ordered from Q Link Wireless you’ll receive an email with your tracking number once your package has shipped. You can also find your tracking number by logging into your My Q Link account. To view tracking information for your package, click on the tracking number found in your account overview.

If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please contact customer support right away.

You can call Customer Support at 1-855-754-6543 or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link Wireless account, and mention in the message that you have not received your phone. It may take up to 72 hours for our Customer Support team to begin processing your request.

What does “verified pending shipment” mean?

Verified pending shipment means your order has been packaged and is ready to be shipped. To track your phone, look for an email from Q Link Wireless with the subject line “Your phone has been shipped.” This email will contain your tracking number, so you’ll know exactly when to expect your order.

The waiting period for this process varies because all orders are shipped in the order they were submitted. As several factors may influence the pending shipping waiting period, we appreciate your patience while we complete this process.

If your order has been “verified pending shipment” for longer than 30 days, please send us an email by clicking here. Please provide your information just as it is on your Q Link account, and explain you accounts status so we can best help you. It may take up to 72 hours for our Customer Support team to begin processing your request.

What does “pending further verification” mean?

Pending further verification means your application is waiting to be approved in the final verification stage. Please note that the verification waiting period varies and all orders are verified in the order they were submitted.

We appreciate your patience as we complete this process. Once your application is approved, you will receive an email with your Q Link Wireless phone number and your status will change from “pending further verification” to “verified pending shipment.”

If it has been more than 30 days from the time you submitted your Q Link Wireless Lifeline service application, please send us an email by clicking here. Make sure to provide your information as it is on your Q Link Wireless account, along with an explanation of your account status and any issues you are facing. It may take up to 72 hours for our Customer Support team to begin processing your request.

What does “Not Eligible Per State Database with Docs” status mean?

If you live in Maryland, Texas, Washington, or Wisconsin, you may see the “Not Eligible Per State Database With Docs” status because your state requires we find your name in their database to approve your application. This means your proof documents were received, but we were unable to find your name in your state’s database.

Please review the information we have on file for you, and verify that it’s correct. To do this, log into your My Q Link Wireless account by clicking here and entering your email address and zip code (or your password if you’ve selected one).

Please verify the accuracy of your full name, date of birth, and your social security number. If you live in Texas, make sure you also verify that your address is correct.

If your account information is incorrect, please contact Customer Support right away to update your information so we can re-process your application. Here’s how:

Send us an email by clicking here. Please provide your information just as it is in your Q Link account, and explain your account status.
Or, Call us toll-free at 1-855-754-6543 between 9 a.m. and 6 p.m. EST.

If your account information is correct, see below for other ways to qualify.

Maryland Residents

You can also complete your application right away if you qualify through low income. To qualify with low income, just supply a document showing you meet low income requirements.

See acceptable types of low income proof here.

Texas Residents

Complete your application and receive your free Lifeline cell phone service right away if you participate in:

Section 8, or Federal Public Housing Assistance
Supplemental Security Income (SSI)
Veterans Administration Benefits or Veterans Survivors Pension

Or complete your application if you qualify with low income. To qualify by low income, just submit a document showing you meet low income requirements.

See acceptable types of low income proof here.

Washington Residents

Provide a copy of a document showing your full DSHS number if you participate in any of the following:

Supplemental Nutrition Assistance Program (SNAP)
Supplemental Security Income (SSI)
Medicaid

Complete your application and receive your free Lifeline phone service right away by sending copies of documents proving you participate in:

Section 8 Federal Public Housing Assistance
Veterans Administration Benefits or Veterans Survivors Pension

Or complete your application if you qualify with low income. To qualify by low income, just supply a document showing you meet low income requirements.
See acceptable types of low income proof here.

Wisconsin Residents

Complete your application and receive your free Lifeline phone service right away if you participate in:

Section 8, or Federal Public Housing Assistance
Veterans Administration Benefits or Veterans Survivors Pension

Or complete your application if you qualify through low income. To qualify by low income, you must supply a document showing you meet low income requirements.
See acceptable types of low income proof here.

To update and finish your application, just submit document proof according to your state’s eligibility requirements, as discussed above. Click here to learn how to easily submit your proof documents.

2. Apply for Service

We are excited to have you as a customer! Signing up is easy and stress free with no credit checks or contracts required.

Visit qlinkwireless.com/signup/ and enter your zip code and email address to get started. From there, follow the simple steps to complete your application.

If you have any questions about our network and benefits, visit our Q Link Wireless Network Help Page to explore frequently asked questions.

Frequently asked questions before starting the application process:

How do I qualify for Q Link Wireless service?
Does the Lifeline program have any restrictions?
Can I apply if I don’t have email?

Frequently asked questions during the application process:

Can I save my application and resume working on it later?
Why do I get the “Order cannot be modified” error message when I try to sign up?
What is the household worksheet and where can I find it?

Frequently asked questions after submitting an application:

Why didn’t I receive a confirmation email?
What happens if I mark an email from Q Link Wireless as spam?
What will happen if I unsubscribe from Q Link Wireless notifications?

How do I qualify for Q Link Wireless Service?

You may qualify for Q Link Wireless if you participate in one of the following programs:

Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
Medicaid
Supplemental Security Income (SSI)
Federal Public Housing Assistance (Section 8)
Veterans Administration Pension, or Veterans Survivors Pension.

You can also qualify if your total household income meets or is below 135% of the Federal Poverty Guidelines.

Click here to read more on eligibility or check out how to qualify based on your state.

Does the Lifeline program have any restrictions?

Yes, there are a few restrictions:

Q Link Wireless’ Lifeline service is a federal benefit program only available to individuals who participate in a qualifying government program or who are income eligible based on household income eligibility standards.
Only one wireless or landline Lifeline account is allowed per household.
- Households are not permitted to receive benefits from multiple providers.
- Violation of the one per household requirement will result in de-enrollment from the Lifeline program.
The address provided for your phone service must be the customer’s current place of residence.
The address provided for phone service must be issued in the name of the qualified customer and is non-transferable.
If your Lifeline service goes unused for thirty (30) days, it may be suspended.
Customers must notify Q Link Wireless within thirty (30) days if they no longer qualify for Lifeline service. Q Link Wireless participation is subject to the Q Link Wireless Terms and Conditions found at www.qlinkwireless.com/terms.

Can I apply for service if I don’t have an email?

To complete the Q Link Wireless Lifeline application online, you’ll need to have a working email account.

If you do not currently have an email address, you can create one easily using any email platform. We suggest you create one with Outlook.com.

Once the email account is created, visit www.qlinkwireless.com and sign up for your free phone service using your new email address.

Can I exit out of my application and resume working on it later?

Yes! You can close your browser and come back at any time to pick up where you left off. Just go to our homepage at www.qlinkwireless.com, and enter your email address and zip code to log back in.

You are getting this error message because you previously completed an application for Lifeline service through Q Link Wireless. Due to requirements of the Federal Lifeline program, we do not allow you to modify personal data that was already submitted into the system. If you would like to edit your information such as your email address, mailing address or phone number, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

What is the household worksheet and where can I get one?

The Lifeline Household Worksheet helps determine if more than one person in your household receives Lifeline. You may be required to complete and submit this worksheet in order to sign up for the Lifeline program, or complete your Annual Recertification.

Click here to download the Household Worksheet now.

Why didn’t I receive my confirmation email?

Please make sure your confirmation email is not in your spam folder. If it is, you will have to move the email to your inbox and add Q Link Wireless to your address book. This is an important step to ensure you see and read all of our emails that contain order updates.

If you’re a Gmail subscriber, you may see the confirmation email in your “Promotions” folder instead of “Primary.” Please note that Gmail updated the organization of your accounts’ inbox folders. Instead of having only a primary inbox folder, Gmail now includes Primary, Social, and Promotions. To ensure you read all of Q Link Wireless’ emails, we ask to please mark Q Link Wireless as a primary sender. Here’s how you can do that:

Find a Q Link Wireless email.
Hold down the left clicker on your mouse on the email.
Drag the email from the Promotions or Updates folder to the Primary folder’s tab until the email and the Primary folder tab turns light yellow and says “Move 1 conversation”. Release the mouse.
Upon asking if you wish to mark future Q Link Wireless emails as Primary, click “Yes.”

What happens if I mark a Q Link Wireless email as spam or unsubscribe?

If you mark a Q Link Wireless email as spam or unsubscribe, two things may happen:

You will not be able to sign up for your FREE phone service through Q Link Wireless. If you already applied, your account will be blocked.
You will no longer receive Q Link Wireless emails, which include important information and updates about your account details.

Please contact us right away to remove the block on your account. You can send us an email by clicking here. Make sure to provide your information just like it is on your Q Link Wireless account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

3. Annual Recertification

Federal and/or State regulatory authorities require active Lifeline customers to recertify their eligibility for the Lifeline Assistance program once every year. To continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in public assistance programs such as:

Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
Medicaid
Supplemental Security Income (SSI)

If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.

Frequently Asked questions about recertification:

When do I know it’s time to recertify?
How do I recertify?

When do I know it’s time to recertify?

You will be notified when it’s time to recertify via phone, text, email, and postcard. Once you receive notification, there will be a date specified that you must submit your Annual Recertification by. You may recertify your account up to 150 days before it is due to expire.

If you do not submit your free Annual Recertification by December 31, your Q Link Wireless account will be terminated and your Lifeline cell phone service will be cancelled.

How do I recertify?

We have several ways for you to recertify. Just choose the one that’s easiest for you:

ONLINE – Recertify online by going to www.qlinkwireless.com/members/recertify and then follow the instructions on that page.
OVER THE PHONE – Easily recertify in minutes with one of our Recertification Specialists! Just call us toll-free at 1-855-657-5465. Click here to learn how to re-certify over the phone.

Completing your Annual Recertification will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.

4. New SIM Card Help Center

Q Link Wireless is proud to announce we’re now on one of America’s largest 4G LTE/5G networks! This means that Q Link Wireless customers can now receive the same fast speeds, expansive coverage, and reliable service completely FREE every month.

Explore the frequently asked questions about Q Link Wireless migration to the 4G LTE/5G networks

Will my phone work on the new 5G network?
Why do I have a temporary number?
Can I keep my number on the upgraded network?
Why am I also getting a FREE replacement smartphone, and when will it arrive?

find help below on installation and frequently asked questions:

Why haven’t I received my SIM card?
I have my SIM card kit, now what?
Why won’t my new SIM card work with my ZTE?
Why is my iPhone experiencing failed calls after upgrading my SIM card?
What if I have issues with my SIM card?

Will my phone work on the new 4G LTE/ 5G network?

Of course! We’ve upgraded our network to 4G LTE/5G but that doesn’t mean 4G LTE is gone. Based on your current phone model, and physical location, your new SIM Card will connect to whichever network is most compatible. Your phone will do this automatically, so your connection will be seamless and uninterrupted.

For information on our nationwide coverage, visit our coverage map

Based on your current phone model, and physical location, your new SIM card will connect to whichever network is most compatible. Your phone will do this automatically, so your connection is seamless and uninterrupted.

However, 5G will not completely replace 4G. In fact, the two coexist. When you’re in a 5G supported area, your 5G capable phone will automatically connect to that network. If you happen to be in an area where our 5G network is still under construction, you’ll automatically have access to the 4G LTE high-speed network you’ve always used.

Why do I have a temporary number?

Every SIM card is assigned a temporary phone number before it leaves the building, this helps us know which SIM card belongs to who. This is only a temporary number, and you will never lose your active Q Link Wireless phone number.

When you receive your new SIM card, make sure to immediately insert it into your phone and place a test call to 1 (305) 260-6232. This will begin the transfer of your current Q Link Wireless number to the new SIM card and should only take about 15 – 20 minutes.

You’ll receive a text message as soon as it’s completed. If you run into any hiccups along the way or your transfer is taking too long, call our direct-to-agent line at 1(888) 505-7678, and a Customer Support representative will help you.

Can I keep my number on the upgraded network?

Yes, you can! We know how important it is to keep your number. To make sure you can continue to use your current Q Link Wireless number, you’ll have to insert your upgraded SIM card into your phone & place a test call to 1 (305) 260-6232. This will activate the new SIM card, and your current number will then be tied back to it.

If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 505-7678.

Why haven’t I received my new SIM card yet?

All SIM cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 505-7678. Our reps will confirm or update your shipping address and then place an order for a replacement SIM card. Make sure to keep an eye out for an email with tracking details.

Why am I getting a FREE replacement smartphone and when will it arrive?

If you’ve received an email saying we’ll be sending you a new smartphone, that means your current phone will no longer be compatible with our new 4G LTE/5G network and new SIM card. In that case, we’ll be sending you a new FREE smartphone that will connect you to our upgraded network at no cost to you.

First, you’ll need to confirm your shipping address on our site so we can get your order ready to ship. If you need to confirm your address, log into your Q Link Wireless account to do so.

Then, you’ll be added to a queue to begin preparing your smartphone order. Due to a national shortage in SIM card chips, your FREE replacement smartphone will start shipping in the next 6-8 weeks. You’ll receive an email with tracking details as soon as your order has shipped.

However if you do want to wait for your FREE device, we understand. We have two other options which may work better for you.

Bring Your Own Phone (BYOP) to install and activate your NEW SIM card and receive a $25 Amazon eGiftcard (offer available until July 31st, 2021)
Use our one-time device discount of $50 to purchase a premium phone from our website

If you are interested in either of these offers log into your Q Link account to complete either one.

I have my new SIM card now what?

Inserting your SIM card into your phone is the most important step of the activation process! It connects your phone to our new network. We also understand it can be a bit tricky to do, so we’ve broken this down for you step-by-step.

1. Locate your SIM card

Your SIM card may be found underneath your phone’s back cover or in a tray on the side or top panel. You can use the ejector tool included in your SIM card kit to open the SIM card tray.

2. Choose your SIM card

Please select the right SIM card size to ﬁt into your phone’s tray. The back of your SIM card includes three different sizes for you to use as a guide.

3. Insert your SIM card

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Carefully insert your new Q Link Wireless SIM card (gold-side down) into the phone’s SIM card slot and gently close the tray or back cover. You are all set!

The SIM card installation process is divided into four steps to connect you to the new network:

Install your SIM card
Perform a network reset
Place a test call
Download the My Mobile Account app

Here’s a quick video that walks you through the process.

My upgraded SIM card Isn’t working with my ZTE

If you have a ZTE and are receiving an error message after inserting your upgraded SIM card, this can be fixed by just updating your software.

Visit our guide here that will teach you how to update your software and get your phone up and running.

Pro-tip: Some Android back covers will have a small indentation on the lower corner. This is where you can lift the cover up to remove it.

Why is my iPhone experiencing failed calls after upgrading my SIM card?

This means your phone is having trouble connecting to our network, but it can easily be fixed! You’ll just have to update your carrier settings. This will improve your connection and performance.

Just follow these three simple steps:
1. Make sure your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > Hit General > Click About. If an update is available you’ll see an option to update your carrier settings.
3. If available, select to update.

Once this has been completed, your carrier settings should be updated, and you should no longer be experiencing dropped calls. If you are, please give our Customer Support team a call at 1-(855)-754-6543.

You may also receive a notification similar to the below. Follow the steps above to update these.

What if I have issues with My SIM card?

As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE SIM card, call 1 (888) 505-7678.

5. Submit Proof Help Center

In order to qualify for the Lifeline Program, you may need to submit copies of proof of identity, proof of participation in a government program, or proof of income. We will never share or distribute your personal information under any circumstance.

Proof documents are copies of your documents that show you are currently eligible to receive Lifeline service. By sending your proof documents we are able to verify your eligibility and identity, and connect you to the Q Link Wireless network.

If you participate in more than one government program, you only need to upload a copy of proof showing participation in ONE of the programs. Please only send a copy, NEVER send the original document to Q Link Wireless. If you need help obtaining copies, you can always visit your local library.

Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process.
What proof of ID do you accept?
What proof of government programs do you accept?
What proof of Social Security do you accept?
What proof of low income do you accept?

Listed below are various ways to submit your proof documents.
How do I upload my proof documents online?
How do I upload my proof documents by mobile phone?
How do I upload my proof documents by email?
How do I upload my proof documents by webcam?
How do I upload my proof documents by fax?
How do I send my proof documents by mail?

After submitting your proof of documents, you may have some of these questions:
How do I know my proof documents were received?
How long will it take to verify my proof documents?
What if my proof documents are not approved?

You can check your document’s status online at any time.

What proof of government programs do you accept?

To qualify for Q Link Wireless’ Lifeline program you must submit a ‘proof document’ showing you participate in a qualifying program.

Here are the most common types of proof documents:

Supplemental Security Income (SSI)
- Benefit Check Stub from the Social Security Administration
- Social Security Statement of Benefits
- Other official documentation from a State Agency indicating current participation
Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
- Award Letter
- Other official documentation from a State Agency indicating current participation
Medicaid
- Award Letter
- Other official documentation from a State Agency indicating current participation
Section 8, or Federal Public Housing Assistance
- Award Letter
- Public Housing Assistance Lease Agreement
- Section 8 Voucher
- Other official documentation from Public Housing Agency
Veterans Pension or Survivor’s Pension
- Pension Grant Letter
- Veterans Pension COLA Adjustment Letter
- Survivors Pension Benefit Summary Letter

To see state-specific types of proof, click here and select your state.

To qualify for the Lifeline program and receive your FREE monthly service, you’ll need to provide proof of your Social Security number.

The federal guidelines of the Lifeline Program require us to verify proof of identity.

Any of the following documents are acceptable:

Social Security Card
Prior Year’s State or Federal Tax Return
Income Statement from Employer, W-2, or 1099-MISC

What proof of ID do you accept?

We accept several types of proof of ID. You will only need to upload one form of proof of the below to confirm your eligibility. We accept:

Valid Driver’s License
US Government ID with DOB/SSN
US Passport
Social Security Card
Birth Certificate
Tax Return
Statement of Benefits with DOB/SSN
SSA-1099
Permanent Resident / Alien Card
W-2
Military ID
Military Discharge
Weapons Permit with DOB / SSN
Certificate of Naturalization
Certificate of US Citizenship
Unemployment / Workers’ Compensation Statement with DOB /SSN
Tribal tax return

Click here to submit your proof of identity now!

What types of proof of low income do you accept?

We accept several types of proof of low income. Here are all of the types we accept:

Paycheck Stubs (The last 3 consecutive)
Income Statement From Employer or W-2
Prior Year’s State or Federal Tax Return
Retirement or Pension Statement of Benefits
Social Security Statement of Benefits
Unemployment or Workers’ Comp Statement of Benefits
Veterans Administration (VA) Statement of Benefits
Child Support Award
Divorce Decree
Federal or Tribal notice letter of participation in General Assistance
Tribal Tax Return

Make sure the proof document you submit fully shows your low income. Also, please make sure your proof document’s copy is not too blurry, too dark, or have important information cut off.

IMPORTANT: For showing proof of income, sending your benefit approval letter is not sufficient. Please provide a copy of the document that shows your Benefits’ allotted income. Click here to submit your proof of low income now!

How do I upload my proof documents online?

Uploading your proof documents online via desktop is quick and easy! Just follow these steps:

Login to your Q Link Wireless account. Click the button that says “Upload Proof.”
Make sure you have electronic copies of your required proof readily available.
Click the “Choose File” button and select the file you’d like to upload. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF).
Click the “Open” button after you’ve selected your file.
You will then be prompted to upload the next type of proof. Once these have been uploaded, you’re all done!

After submission, please give us some time to process and verify your proof documents.

How do I upload my documents by mobile phone?

To upload your proof documents using a mobile device, follow these steps below:

Login to your Q Link Wireless account on a mobile phone.
Prepare all your proof. Check out our list of required proof documents to know what to prepare.
You will be prompted to upload your proof documents by taking pictures of them with a phone. Make sure the photo is clear and that your documents are legible.
Snap a picture of your proof document, then tap “Photo/Upload.” Repeat this process until all your proof is submitted.

Taking pictures of your documents on your mobile phone is the fastest way to get approved.

How do I upload my proof documents by email?

To upload your proof documents by email, follow these simple steps:

Log into My Q Link
Once logged in, click on the “Email Proof” section.
Follow the instructions on the page to upload your proof by email or send an email with your proof documents as an attachment to documents@qlinkwireless.com.

To help us verify your proof documents more quickly, be sure to put your enrollment ID in the subject line, and your full name in the body of the email. If you do not know your enrollment ID, provide your phone number for us to reach you.

How do I upload my proof documents by webcam?

To upload your proof documents by webcam, follow these simple steps:

Make sure your webcam is plugged in and properly installed on your computer.
Log into My Q Link
Once logged in, click on the “Webcam” section.
Follow the instructions on that page to upload your proof from a webcam.

NOTE: If you don’t see an option to use your webcam, your browser may not support the webcam feature. In this case, try using Google Chrome.

How do I upload my proof documents by fax?

Our toll-free fax number is 1-855-837-5465. For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps:

Log into My Q Link
Click the “Fax Proof” option.
Follow the instructions on that page to download and print your fax cover sheet and to submit your proof by fax.

For fastest processing, upload your documents by logging into your account and selecting the “Upload Proof” option.

How do I send my proof documents by mail?

We provide a prepaid mailing label for you to print out and submit with your proof documents. To download and print out this pre-paid mailing label and send your proof documents by mail, follow these simple steps:

Log into My Q Link
Click on the “Mail Proof” button
Follow the instructions to download and print your pre-paid mailing label.
Prepare all the proof documents you need to send. DO NOT send original copies of these documents. Either take a photocopy of your proof or print it out.
Once you’ve placed your proof into an envelope and affixed the prepaid mailing label, ship it to:

Document Support
499 East Sheridan Street
Suite 200
Dania, FL 33004

Please note that proof documents sent by mail can take more time to process versus other forms of uploading. For the fastest possible processing, upload your documents online via webcam, mobile device.

How do I know my proof documents were received?

To check your status, follow these simple steps:

Log into My Q Link
Once logged in, check the “Required Proof Documents” table and look at the “Status” column.
- “Approved,” means we’ve accepted your documents.
- “Required” or “Resubmit,” means you need to upload new documents or copies.
- “In Review,” means your documents are being processed.

How long will it take to verify my proof documents?

Once we receive your documents, it will take up to 7-10 business days for us to process and verify them. If you send your documents by fax or mail, please allow 10-15 business days.

What if my proof documents are not approved?

If your documents are denied, you will receive an email providing options for you to resubmit your proof documents.

6. Emergency Broadband Benefit (EBB) Program Help Center

What is the EBB?

The Emergency Broadband Benefit (EBB), is a limited-time program that provides discounts on monthly broadband Internet access service and certain connected devices. This program is funded by the US government’s COVID-19 relief efforts and operated by the FCC (Federal Communications Commission). Qualifying customers will receive UNLIMITED Data, Talk and Text and new tablet for a limited amount of time. This is a non-transferrable discount program limited to one per household. Click here to view the terms and conditions page.

Explore frequently asked questions about the EBB Program:

How can Q Link Wireless help me through the pandemic?
Who qualifies for the EBB program?
Am I required to sign up for the EBB program if I already am enrolled in Lifeline?
Is Q Link Wireless the only EBB provider?
How do I sign up for the EBB program?
When does the EBB program end?
Why am I getting a new tablet?
When will I get my new tablet?
What happens after I opt into the EBB program?

How can Q Link Wireless help me through the pandemic?

Q Link Wireless gives those in need the opportunity to thrive as we move through unprecedented times by offering Americans UNLIMITED FREE Data, Talk, and Text through the EBB program. Connect to the world with UNLIMITED Data right from the palm of your hand.

Who qualifies for the EBB Program?

You are qualified for the EBB program through participation in the same government programs as Lifeline like: SNAP (Supplemental Nutrition Assistance Program), Medicaid, SSI (Supplemental Security Income), Federal Public Housing Assistance, Veterans Survivors Pension Benefits Fund, and more.

Additionally, you are eligible if your household income is at or below 135% of the federal poverty level, or if you are unemployed. You must confirm your spot to participate in this program.

No, you are not obligated to enroll in the EBB Program. However, to receive UNLIMITED Data, Talk, and Text and new tablet you must enroll.

Is Q Link Wireless the only EBB provider?

No, customers can receive EBB benefits from a different provider and continue to use Q Link Wireless solely for their Lifeline service.

Customers receiving EBB benefits through Q Link Wireless can decide to switch to a different provider to receive EBB. However, if they decide to switch back to Q Link Wireless again they will not be eligible to receive another tablet.

If you are already receiving Lifeline service through Q Link Wireless log into your account and opt in to the EBB program. Customers can also opt in using the informational emails and texts they are sent about the program.

If you are a new customer, create a Q Link Wireless Account and confirm your eligibility.

When does the EBB Program end?

The EBB program will end after the Public Health Emergency no longer exists, or as deemed by the FCC. We will notify all customers of any changes to the program as they happen.

Once the EBB program has ended all plans will revert to the standard Lifeline plan offered at that time. Customers may also choose to keep the UNLIMITED plan, however, they will be subject to all standard rates.

Why am I getting a new tablet?

As part of the EBB program device discount, eligible Q Link Wireless customers will receive a new tablet equipped with webcam, microphone, and Wi-Fi capability. This is a limited-time offer that is subject to product availability.

Only one device discount can be applied to participating customers. See Terms and Conditions for more details about the device discount.

The FCC requires Q Link Wireless to create an invoice of $10.01 as a form of payment for the tablet. The invoice will be sent to customers AFTER their tablet is shipped and delivered. Customers do not have to worry about making their $10.01 payment by a certain date. Q Link Wireless hopes to find a way to make this payment stress free and convenient for our customers.

When will I get my new tablet?

We are currently shipping tablets. Be on the lookout for an email with your order’s tracking details.

What happens after I opt into the EBB program?

By opting in, Q Link Wireless will collect, use, and share your personal information with the Universal Service Administrative Company (USAC) to verify your eligibility in the EBB program and to ensure proper administration of the EBB service and/or connected device benefits. To learn more, click here to see the terms and conditions.

7. Help – I can’t find my Settings

Can’t find your Settings app on your phone? No worries, we have you covered!

Android Devices

Your Settings app is usually associated with this icon and will be titled ‘Settings’. Here are three different ways to find your Settings app:

The All Apps Screen
Go to Home Screen > swipe or tap All Apps > Locate the icon and tap it
Search Bar
Go to the Home Screen > swipe or tap All Apps > On the Search bar type in ‘Settings’ > Tap on Settings icon

Quick Settings Menu
Swipe down from the top side of the screen. You will then see a compact or expanded view.

If you still can’t find the Settings icon, you’ll have to swipe down again to access the expanded Quick Settings menu. The Settings Icon should then be displayed on the bottom right corner of the menu.

iPhone Devices

Your Settings app is usually associated with this Apple Settings Icon icon and will be titled ‘Settings’. It will normally be found on your home screen.

You may also use the Search tool and type in ‘Settings’ and the app should appear.

8. Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now on one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a completely FREE upgrade for you.

You’ll first have to confirm your shipping address on our site before we can get your order ready to ship. Once you’ve done so, your SIM Card should be shipped within 24-48 hours. You’ll then be sent an email with tracking details as soon as your order has been shipped.

If you still need to verify your address, log into your account to do so.

9. Why do I have a temporary number?

Every SIM Card is assigned a phone number before it leaves the building, this helps us know which SIM Card belongs to who. This is only a temporary number, and you will never lose your active Q Link phone number.

When you receive your new SIM Card, make sure to immediately insert it into your phone and place a test call to 1 (305) 260-6232. This will begin the transfer of your current Q Link number to the new SIM Card and should only take about 15 – 20 minutes.

You’ll receive a text message as soon as it’s completed. If you run into any hiccups along the way or your transfer is taking too long, you can call our direct-to-agent line at 1(888) 505-7678, and a Customer Support rep will help you.

10. Tutorials – How to Get Started With Your Upgraded SIM Card

Having trouble with your upgraded SIM Card? We’ve broken this down for you with a few videos that should help you get started.

Why do I need to upgrade my SIM Card & where can I confirm my address?

We upgraded our network to one of America’s largest 4G LTE/5G providers . This means faster speeds, wider coverage, and a stronger connection but FREE to you every month. It also means your current SIM Card will no longer be compatible with our network, which is why we’re sending you a new one.

All you need to do is confirm your shipping address in your account so we can send you a new, compatible SIM Card that will connect you to this new network.

Getting Started – I have my SIM Card Kit, now what?

Open the package to locate your SIM Card and the tools you’ll need to complete your activation.

The SIM Card Kit is divided into four steps:

Locating Your SIM Card
Performing a Network Reset
Placing a Test Call
Downloading the My Mobile Account app

Here’s a quick video to walk you through each step! And if you need help locating your SIM Card, this will help you find it, too.

I found my SIM Card, but I’m not sure how to insert it.

Inserting your SIM Card into your phone is the most important step of the activation process! It connects your phone to our new network. We also understand it can be a bit tricky to do, so we’ve broken this down for you step-by-step.

Locate your SIM Card

Your SIM Card may be found underneath your phone’s back cover or in a tray on the side or top panel. You can use the ejector tool included in your SIM Card Kit to open the SIM tray.

2. Choose your SIM Card

Please select the right SIM Card size to ﬁt into your phone’s tray. The back of your SIM Card includes three different sizes for you to use as a guide.

3. Insert your SIM Card

Carefully insert your new Q Link SIM Card (gold-side down) into the phone’s SIM slot and gently close the tray or back cover. You are all set! Follow the instructions on the screen to activate your phone. You may need to perform a Network Reset, and your phone will be ready to use.

Pro-tip: Some Android back covers will have a small indentation on the lower corner. This is where you can lift the cover up to remove it.

Troubleshooting – My Upgraded SIM Card Isn’t Working With My ZTE

If you have a ZTE and are receiving an error message after inserting your upgraded SIM Card, this can be fixed by just updating your software.

Visit our guide here that will teach you how to update your software and get your phone up and running.

11. Can I keep my number on the upgraded network?

Yes, you can! We know how important it is to keep your number, so we’ve made sure that our customers won’t lose this in the process. To make sure you can continue to use your current Q Link number, you’ll have to insert your upgraded SIM Card into your phone & place a test call. This will activate the new SIM Card, and your current number will then be tied back to it.

If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 505-7678.

12. Configure your data with these Access Point Name (APN) Settings

Can’t connect your phone to our data network? Follow the instructions below to configure your APN settings and connect to the Q Link Wireless Network.

Data Settings for Android Devices

Go to Settings and locate Wi-Fi & Mobile Data & make sure both are turned ON.
Tap Mobile Networks.
Tap Access Point Names (APN).
Tap New APN or the + sign.
Carefully enter the settings as shown in the ﬁelds below:
- APN: qlink
- MMSC: http://wholesale.mmsmvno.com/mms/wapenc
- MCC: 310
- MNC: 240
- APN Type: default,supl,mms
- APN Protocol: Select > IPv4/IPv6
Tap Menu or tap the More Options icon
Click Save
Select QLink Wireless under Access Point Names (APN)
Restart your phone, open your browser, and start using your Data.

13. What phones does Q Link offer? Can I upgrade my phone?

Q Link Members are eligible to purchase from our inventory of extremely discounted Android Smartphones! Our inventory is based entirely upon stock and availability, meaning what we offer varies from one month to the next. Check back often!
While we can’t tell you the exact brand and style phone we will always have in stock, we can assure you that you’ll always be able to enjoy the latest smartphone features including:

Text & picture message
Data for email and apps
GPS capability for use with Map and Directions apps
A mobile browser to surf the web, and more
A built-in digital camera
Touchscreen interface
Bluetooth capability (can be used with third-party wearables, such as a smartwatch!)
The ability to use mobile payment features (Wallet, GooglePay, Zelle, Venmo or CashApp)
Engage with friends, family and brands on social media

Check your phone’s user manual for full features upon delivery.

Can I upgrade my phone?

Want to upgrade your basic phone to something bigger and better? Q Link Wireless has you covered!

Existing Q Link customers are eligible to receive this $75 smartphone at a discounted rate of $25.

Click HERE to place your order online, or call our toll-free number at 1-(855) 754-6543 to get your Smartphone upgrade over the phone.

Payment Options: You can pay with a debit or credit card registered to your account name and address. If you do not have access to a credit or debit card, you can use cash to purchase a prepaid Mastercard or Visa gift card and use it to place your order either online or over the phone.
Shipping: We try to provide all of our customers with a device as quickly as possible.

14. What’s included in my Q Link Wireless plan?

The Q Link Wireless Always On™ Lifeline Plan includes:

UNLIMITED FREE Monthly Data
UNLIMITED Monthly Minutes
UNLIMITED Text Messaging, including:
- Picture
- Video
- International Messaging

Additional Plan Features

Nationwide calling
Voicemail
Wi-Fi Connectivity
Caller ID
3-Way Calling
Call Waiting
FREE Domestic Roaming
FREE 911
FREE Q Link Customer Service Calls
411 Directory Assistance
Call Forwarding With “Q Link’s Find Me, Follow Me”

Benefits of Lifeline with Q Link

Lifeline Providers are only required to offer discounts on monthly phone service. But at Q Link Wireless, we do things a little differently for our customers.

That means you’ll enjoy exclusive benefits you won’t find anywhere else.

FREE UNLIMITED Monthly Mobile Data

Use your Q Link smartphone to enjoy FREE UNLIMITED Data, monthly! Access the Internet, check your email, look for jobs, complete homework assignments, check social media, and much more.

FREE UNLIMITED Texting – International and Multimedia

Giving you UNLIMITED text messaging every month just wasn’t enough for us.

So now, enjoy UNLIMITED FREE INTERNATIONAL texting every month! That’s right, with Q Link you get UNLIMITED text messages to send anywhere in the world! This includes picture and video messaging as well.

Call Forwarding With “Q Link’s Find Me, Follow Me”

Q Link’s Find Me Follow Me allows you to forward any calls made to your Q Link phone to another phone number. Now, you can receive calls even if you don’t plan on being near your Q Link phone!

Note: Plans may vary by state.

15. Can I purchase additional Data or Minutes?

Yes, you can refill your FREE Lifeline plan by adding additional Data! Simply visit our Bundles page, choose the plan you want, and click “Add Bundle.”

All our Refill Bundles come with High-Speed Data, UNLIMITED Talk, Text and Picture Messaging.

16. How do I update my account information?

Update your account info at any time by logging in and visiting your My Q Link Wireless Account page.

From there, select from the list on the right under “My Q Link” depending on what information you’d like to update.

Clicking Account Profile lets you change your address and household information.

Clicking Change Password lets you choose a new password for your account.

To Change the Email Address on Your Account, send us a message requesting an email change. Be sure to include your account information and the new email address.

Please note that it may take up to 72 hours for our Customer Support department to process your request.

17. What are your customer support hours? Do you have chat?

Customer Service is available Monday-Friday, 8am-8pm, as well as Saturday and Sunday 9am-6pm, EST at 1-(855) 754-6543.

Chat support is available 7 days a week, Sunday through Saturday from 9am-6pm EST here.

18. Wi-Fi Auto-Connect Locations

Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest!

A

ATT Wi-Fi

B

Best Buy
Bloomingdales
Budget Inn
Buffalo Wild Wings

C

Chick-fil-A
Chuck-E-Cheese
Clarion
Courtyard

D

Days Inn
Denny’s
Disney Theme Parks

E

El Pollo Loco

F

Firestone

G

H

I

IHOP
IKEA
Islands Restaurants

K

Kaiser Permanente
KFC

M

Marriott
McDonald’s
Michael’s

N

Nordstrom

O

Office Depot

P

Panda Express
Panera
Pizza Hut
Planet Fitness
Popeyes

R

Ralph’s
Red Lobster
Residence Inn

S

Sams Club
Sears
Sheraton
Six Flags
Staples
Starbucks
Super 8

T

Taco Bell
Target
Travel Lodge

U

Universal Studios & Islands of Adventure

V

Von’s

W

Walmart
Wendy’s
Whole Foods Market

Y

Yard House

19. How do I cancel service?

We are sorry to see you go. Contact customer service at 1-855-754-6543 to de-enroll from your Q Link Wireless service.

20. Do you offer HotSpots?

Well, that depends!

Hotspots (Wi-Fi Auto-connect) vs Hotspot (On a device)

Hotspots are access points where you can connect to FREE internet within our nationwide network. This is referred to as “Wi-Fi Offloading” or “Wi-Fi Auto-connect”, and can be turned on with the My Mobile Account app.

We presently have 10-million locations with FREE Wi-Fi available to our customers. If you have the App permissions enabled for My Mobile Account App, we’ll auto-connect you to the nearest available Wi-Fi spot, saving you data & money. Check the My Mobile Account app to find FREE internet hotspots near you! (We also have a convenient list of participating locations here.)

A Hotspot on a phone, however, is the ability to tether your other devices (laptops, phones, and tablets) to your phone’s data connection, allowing those devices to access the Internet. Q Link Wireless currently does not offer ‘Hotspot for devices’ with our plans, but check back soon, as we are constantly improving our network and options!

Security Concerns Related to Hotspots

You should never use a public hotspot to share your personal information with websites (such as credit card or banking information). Criminals can intercept the data and use it for their own personal gain. If you need to share personal information over a public wi-fi network, it is advisable to use a VPN.

Q Link Wireless is not responsible for data breeches or irresponsible data use.

21. How do I transfer my number to Q Link?

Bringing your number to Q Link Wireless is very easy. Just follow the steps below.

1. Eligibility Guidelines To Bring Your Own Number

Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer. This will make your number NOT eligible for transfer.
Do NOT have a number transfer initiated with your current provider. If you do, you must call them to cancel it.

2. Information You’ll Need

You’ll need a few pieces of info from your current carrier before you can transfer your number:

Your phone number to be transferred
The Account Number from your current carrier
The PIN Number from your current carrier
The primary account’s Owner Full Name
Your billing address information from your current carrier

Don’t know this information? Contact your current carrier, or read our guide on where to find your account details from your current carrier.

3. Check Your Number’s Eligibility

To check if your number is eligible to be transferred to Q Link, simply log in to “My Q Link Account” and select “Bring Your Own Number”. Then, enter the phone number you will like to transfer. You’ll get a response right away!

Tip: Checking your numbers eligibility has no impact on your current/existing phone service. So, you will be able to use your number until you authorize us to transfer your number to Q Link Wireless and the transfer is completed.

4. Start Your Number Transfer

Provide your account information to us, and Q Link Wireless will contact your current carrier to complete the transfer.

We recommend waiting until you receive your SIM card or phone before starting a number transfer.

Don’t cancel your current phone service until your new Q Link Wireless account has been activated.

5. What to do if there’s an error

If you encounter an error, it’s usually due to an incorrect PIN Number, incorrect account number, or a mismatch on the Account’s Owner Full Name. You will be notified via email, so you can update the information easily online.

If you ever need assistance, get in touch with our expert support team any time at 1-855-754-6543.

22. Where can I find account details for my current carrier?

To bring your number to Q Link, you’ll need to complete a form with account details from your current carrier. It’s very important this form be filled out correctly to get your number on or network. In fact, the vast majority of transfer delays or failures are caused by errors in this form.

Find your carrier below for help confirming your account details, which will make your number transfer to Hello as smooth as possible.

Assurance Wireless

To get your account number, call Assurance Wireless at 1-888-898-4888.

Your Account PIN is the 6-digit (or 10-digit) number you created on your application and will be located on your welcome letter.

AT&T

Your account number is usually found in the upper right-hand corner of any bill or invoice, or in your online account after logging in. The number should be entered without any dashes or hyphens.

Your PIN is usually the last four digits of your telephone number. It cannot be found on your bill, invoice or online account. If this number doesn’t work, call AT&T at 1 (800) 331-0500 for further assistance.

Boost

If you don’t know your account number or 4-digit PIN number, call Boost Mobile at
1 (888) 266-7848 for further assistance.

Consumer Cellular

Find your account number online or by calling Consumer Cellular at 1 (888) 345-5509.

Your PIN number will be the last 4 digits of your social security number.

Credo

Credo refers to your account number as a member number. Text ACCOUNT to 27336 to get your account number.

Your PIN number will always be 0000.

Cricket

Get your Cricket account number through your online account, or by calling Cricket Customer Support at 1 (800) 274-2538.

Your 4-digit PIN number is set up upon joining Cricket. Contact Cricket customer support at 1 (800) 274-2538 if you need to retrieve it.

Freedompop

To get your account number and PIN, log in at my.freedompop.com, click on “Manage Settings,” then click “Port Out Info.”

Google Fi

Check out this Help Center article for everything you need to know about porting your number from Google Fi.

Kroger i-wireless

Your account number is your 10 digit phone number.

Your PIN number is the 4-8 digit PIN you set up during activation. If you don’t know it, call 1-888-880-4497.

Metro by T-Mobile

To find your 9-digit account number, login to your online account, click on “Payments”, and choose a month to open a past bill/invoice. You can also reference Metro’s bill reminder text messages.

Your PIN number is automatically your 8-digit birthday. If you changed your PIN code and forgot it, contact Metro at 1 (888) 863-8768 for assistance retrieving it.

Mint Mobile

Dial 611 from your cellphone or call 213-372-7777 to get your PIN/account number.

SafeLink Wireless

Your account number is your phone’s IMEI or MEID.

Your PIN number will be the same as it was when you signed up. If you don’t know it, you can call SafeLink to learn your PIN.

Net10 Wireless

Your account number is the IMEI or MEID of your phone. If you’re using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.

You can find your PIN number in the “Buy Now Summary” page in “My Account”.

Simple Mobile

Your account number is the last 15 digits of your SIM ID.

Your passcode is the last 4 digits of your SIM ID.

Sprint

Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.

Your PIN number is the same call-in passcode you use to contact customer service. Create or update your PIN by logging into your online account. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for further assistance.

Straight Talk

Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!

Find your PIN number by logging into your online account. Click “Update personal profile”, and it will be listed as “current security PIN”. If that field is blank, call Straight Talk at 1 (877) 430-2355 for help setting one up.

Tello

If you do not know your account number, you can find it in the My Information tab in your Tello account OR contact Tello customer service at 1-866-377-0294.

Tello requires a port out PIN. You can access it from your Online Account.

Ting

Log into your Ting account online. Click Account Settings, scroll to the bottom of the page and click Port out information to view your account number and PIN (passcode).

T-Mobile

Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.

To access your PIN number, call T-Mobile at 1 (877) 453-1304 for further assistance.

Total Wireless

Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!

Your default PIN number will be 0000, unless you manually changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for further assistance.

TracFone

Your Account Number your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!

Your PIN Number is your TracFone “security PIN”. To find it, login to your online account and go to “Profile.”

US Cellular

To access your account number or PIN number, contact US Cellular customer service at
1 (888) 944-9400.

Verizon

Your account number can be found on your bill, or by logging into your online account. Click “Account”, then “Account Overview”, and your account number will be listed at the top. In this view, it will end in “-00001”, but should be entered for port-in without the dash.

Your PIN number is a 4-digit number that you can reset by logging into your online account. If you have any issues, call Verizon customer service at 1 (800) 922-0204.

Virgin

To access your account number, contact Virgin Mobile customer service at
1 (888) 322-1122.

Your PIN number should be the account holder’s 6-digit birthday, in the format of MMDDYY.

Walmart Family Mobile

To view your account number, dial ##225# on your keypad.

To access your PIN number, contact Walmart Family Mobile customer service at
1 (877) 440-9758.

Wing Alpha

Call Wing at 1-888-800-9921 to get your account number.

Your PIN would be the 4-digit PIN you selected when initially signing up for Wing Alpha.

23. Can I transfer my number to Q Link Wireless?

Yes, you can now bring your existing number to the Q Link Wireless network.

For the fastest number transfer possible, please have the following information available:

Your existing Phone number
The account number from your existing provider
The account password/PIN from your existing provider
Billing name and address on your existing provider’s account

Eligibility Guidelines:

Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer or your number will NOT be eligible.
Pay any remaining balances with your current provider. Otherwise, you will not be allowed to port even if the number is still active.
Your phone needs to be unlocked. Talk to your current provider to make sure your phone is unlocked.
Do NOT have a current port initiated with your current provider. If you do, you will have to call them to cancel it.

Your old number and account will get deactivated as soon as your number is approved to transfer to Q Link.

Once you follow these instructions and have the proper information on hand, call us at 1-(855) 754-6543 to get your number transferred!

Looking for help? Check out this FAQ for more assistance with transferring your number.

24. How do I figure out how much data I need?

Q Link Wireless now offers additional monthly data at the lowest rates around! Data can be used for email, web browsing, videos, music, social media, downloads, and more.

But how do you know which Data plan is right for you?

Use the Data Calculator to determine exactly how much Data you’ll need for the month.

How to use the Data Calculator Tool by Q Link Wireless

First, click this link: Data Calculator

Next, click the Data buttons at the top of the calculator. This illustrates what each amount of Data will get you. Once you’ve chosen the Data amount, the meters directly below it will display how much activity that Data will get you.

You can also manually adjust the volume or frequency (monthly, weekly, or daily) of each category based on your specific needs. The highlighted Data button will change depending on your adjustments.

To see your results, as well as a suggested plan based on your projected usage, finish adjusting the calculator to match your needs.

At the very bottom of the screen, you can see how we’ve calculated Data usage for different activities.

25. Can I forward my calls to a different phone number?

Yes!

Introducing Q Link’s new Find Me, Follow Me feature. Now, you can now forward all calls made to your Q Link phone to a different phone number of your choice. Receive all your calls from any phone you want!

NOTE: Calls CANNOT be forwarded to an international number.

How it Works

To Activate Q Link’s Find Me, Follow Me feature:

Dial *72 on your phone.
Enter the area code and phone number you want to forward calls to.
Press “Talk/Send”.
Wait for the confirmation tone. All calls will now be forwarded to the number of your choice.

NOTE: While Q Link Find Me, Follow Me is activated, your Q Link phone will NOT ring for incoming calls. All calls will get forwarded, regardless of whether a busy signal or no-answer occurs.

To Deactivate Find Me, Follow Me:

Dial *720 and press “Talk/Send” on your phone.
Wait for the confirmation tone. All calls will now go straight to your original phone number.

26. How do I change my account language settings?

You may update your account language settings on the main Q Link Wireless website, the mobile site www.QLinkWireless.co, or on the My Mobile Account app. You only need to make this change using ONE of these methods to successfully update your account.

See instructions for each below.

1. How to change your account language settings on the Q Link Wireless Website

To update your account language settings directly on our main website, login to My Q Link, and on the right click “Account Profile”. Scroll to the “Language Preference” section and click “Change”.

The message shown below will appear, and you may choose your preferred language. This will be the language you view the website in, and your Q Link correspondence.

2. How to change your account language settings on the mobile site

To update your account language settings on our mobile site, www.QLinkWireless.co, you will need to go to the site and login to your account before you can make any changes.

You will immediately see Your Account Summary. In the top right corner is a button that will say ‘Español’ if your language is set to English, and it will say ‘English’ if your language is set to Spanish.

The pop up shown below will appear on your screen, and you may choose the language you’d like set for your account.

3. How to change your account language settings in My Mobile Account

To update your account language settings via My Mobile Account, login to your account via the mobile app and go to Menu. A menu will appear, and you should click the “Language” option.

The language selection page will appear on your screen and you can then set your account’s language preferences.

Be sure that after selecting your language, you see the message indicated on the bottom of the screen. This message confirms that you did successfully change your language settings.

How do I change the language view of the Q Link Wireless website?

If you would simply like to change the language you are viewing the website in, use the Language icon in the top right of the screen.

Important Note

This will NOT change your account language setting, including Q Link emails and other correspondence. To change the language you receive communication in, you must login to your Q Link Wireless account (see instructions above).

27. Why does a replacement phone cost $19.99?

Unfortunately, the federal government does not reimburse us for the smartphones we provide. However, Q Link Wireless’ mission is to ease your mind and budget by offering a $19.99 replacement smartphone. The smartphone model we send out for replacement orders is a Q Link Wireless Standard Smartphone.

We know sometimes accidents happen or can’t be avoided and we want to make sure you stay connected to the people and places that matter to you.

Click here to replace a lost, stolen, or damaged phone.

28. What is Qlixar?

QLIXAR Rewards is a free app exclusively for Q Link Wireless Members and a way to earn free data and minutes. Are you interested in topics like Politics and Tech? Food and Health? Gaming and Travel? Then Qlixar is for you! The more you interact with the app, the more QLIXAR COINS you earn which are easily be redeemed for free minutes and free data.

From entertainment videos, the latest news straight from the hottest sources, and interactive surveys… there is no end to the fun you can have with QLIXAR. Plus, we are constantly uploading and adding new content for you to enjoy.

Download QLIXAR here.

29. Can I Bring My Own Phone to Q Link Wireless?

Yes you can!

Our Bring Your Own Phone program allows you to bring the phone of your choice to our network (if compatible). Just follow these three easy steps to get started:

Check Your Phone’s Compatibility
To see if your phone is eligible for the BYOP program, enter your IMEI, MEID, or ESN at www.qlinkwireless.com/BYOP.aspx
To find your phone’s ID, watch this video:

Or take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone.

Q Link Setup
Once you confirm your phone’s compatibility, we’ll let you know if you need a SIM card kit.
-If you do, we’ll ship it to you for FREE.
-If you don’t need a SIM card, we’ll activate your phone right away!

Activate Your Phone
To ensure that your phone is now activated on the Q Link Wireless network, you will need to follow these instructions.
Be sure to check out our guide on how to back up your phone before performing any form of reset.

30. How do I get my phone to work after bringing it to Q Link Wireless?

To activate the smartphone you brought to Q Link Wireless, please follow the steps below in the order shown.

GSM smartphone: Customer information stored on a removeable SIM card that may be used in other compatible GSM devices.

iPhone Network Reset (Manually)

*Resetting your network settings will NOT result in any loss of information from your phone.

Step 1

Go to Settings > General and scroll down and tap Reset then tap Network Reset Settings.
If prompted, enter your iPhone password and confirm the reset.
Wait for the phone to complete the reset process.

iPhone Manual Network Selection

Step 2

From the Home screen tap Settings.
Tap Cellular then select Network Selection.
Slide the automatic slider to the OFF position to start scanning for networks.
Select T-Mobile.

iPhone Check Carrier Settings Update (Manual)

Make sure that your device is connected to a Wi-Fi or Cellular Network.
Tap Settings > General > About. If an update is available, you’ll see an option to update your Carrier settings.
To see the Carrier settings version on your device, tap Settings > General > About > Carrier.
If you inserted a new SIM card into your iPhone, you’ll need to download the Carrier settings for your new carrier.

Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.

Android Network Reset (Manually)

* Resetting your network settings will NOT result in any loss of information from your phone.