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1. Can the Google Pixel 6a and new Tablet deal be combined with any other offer?
Our exclusive Google Pixel 6a plus New Tablet^ offer cannot be combined with any other promotional offers.
2. Are there other Google Pixel devices being sold at Q Link Wireless?
The most affordable Google Pixel smartphone, the Google Pixel 6a, is the only Google Pixel device currently being sold at Q Link Wireless, as a combo with a Tablet. Devices are subject to product availability.
3. Will Q Link Wireless ship my new Google Pixel 6a?
Your new Google Pixel 6a is shipped directly from our Amazon warehouses.
4. Can I still purchase the Google Pixel 6a if I already have a Tablet from Q Link Wireless?
Currently, we are only offering the Google Pixel 6a as an exclusive combo deal with the new Tablet^ for our customers that opt-in to the ACP and have not used their device discount in the past.
5. How much does the Google Pixel 6a cost?
Customers that opt-in to the ACP can bundle the Google Pixel 6a with a New Tablet^ for $259.01. This includes a one-time payment of $10.01 for a New Tablet^.
6. Is the Google Pixel 6a being sold separately from the combo?
No, the Google Pixel 6a is currently offered as a bundle deal and is not sold separately. ACP customers can get the Google Pixel 6a plus a New Tablet^ for a low cost of $259.01. This includes a one-time co-payment of $10.01 for the tablet. The New Tablet^ discount is funded by the ACP.
7. How does this Google Pixel 6a Tablet combo promotion benefit our customers?
Providing an affordable premium device option for our low-income customers will allow them to get the most out of their FREE UNLIMITED monthly Data, Talk, and Text. Including the Tablet offer will ensure they continue to get more for less.
8. What is the Google Pixel 6a and Tablet combo promotion?
It’s an exclusive promotion that is being offered to all Q Link Wireless customers who opt-in to the ACP and have not used their device discount in the past. Customers will receive a Google Pixel 6a, plus a New Tablet^ for an unbeatable low price of $259.01. This includes a one-time co-payment of $10.01 for the Tablet, an offer funded by the ACP.
9. Update Account / Change Plan
Frequently asked questions about updating or changing account information:
- How do I update my account information?
- What if I move or change address?
- How do I change my email?
- How do I change my Q Link Wireless number?
- Can I give someone else consent to speak on my behalf?
Frequently asked questions about changing or updating your service:
- What happens if my Q Link Wireless service is cancelled?
- How can I see what phone service plan I have?
How do I update my account information?
Update your account info at any time by logging in and visiting your My Q Link Wireless Account page.
From there, select from the list on the right under “My Q Link” depending on what information you’d like to update.
- Clicking Account Profile lets you change your address and household information.
- Clicking Change Password lets you choose a new password for your account.
- To Change the Email Address on Your Account, send us a message requesting an email change. Be sure to include your account information and the new email address.
Please note that it may take up to 72 hours for our Customer Support department to process your request.
What if I move or change address?
If you move or change your address, you can easily update your address online! You must notify Q Link Wireless within thirty (30) days of moving.
- First, login to My Q Link. Click “View Account Profile“, and select “Update Address”
- You will be asked to answer questions from the Household Worksheet to confirm the details of your Household.
- After answering these questions, enter your new address and click Save.
Accepted Forms of Address
- Unfortunately, we do not accept P.O. Boxes.
- You must have a valid physical living address on file to receive your free Lifeline service.
Moving to a Different State
If your new address is in a different state, please contact Customer Service. Due to Federal guidelines, every state has different eligibility requirements. This matter cannot be resolved online, but our Support Team will be happy to assist you.
Customer Service is available Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST at 1-(855) 754-6543.
How do I change my email attached to my account?
To change your email address, please send us an email by clicking here. Make sure to provide your Q Link Account information, and in the message, explain that you’d like to update your email, and what email address you’d like to change it to. It may take up to 72 hours for our Customer Support team to begin processing your request.
Can I change my Q Link Wireless number?
If it’s been less than 30 days since you received your Q Link phone, this change is free of charge. Anything after 30 days will require a $5 fee.
Things to keep in mind:
- We will be assigning you a randomly generated number.
- Once your phone number has been changed, you cannot switch back to your current number.
- Changing your phone number will delete all your current voicemail messages.
- You will need to create a new voicemail greeting for your new number.
If you are ready to switch your number, please make sure:
- Your Q Link phone is charged and available to update its settings.
- To call us from a different phone (we can’t change your number while you are using it).
If you need to transfer your number from a different provider to start receiving service with Q Link Wireless check out our guide to transferring your number. We would be happy to have you on our Network!
Can I give someone consent to speak on my behalf?
Yes. You will need to call Customer Support to verify your information and give verbal consent for someone else to speak on your behalf. Call Customer Support toll-free at 1-855-754-6543.
Or, if you are disabled and have a proof document enabling someone to speak on your behalf, you can fax the document toll-free to 1-855-837-5465. Be sure to include your name and enrollment ID (or a phone number where we can reach you).
What happens if my Q Link Wireless service is cancelled?
If your account is canceled because you’re no longer eligible for Lifeline service, you may not reapply for service until you are eligible for Lifeline again.
If you canceled your service on your own or if your account was canceled because of lack of use, don’t worry! You can easily reactivate your Q Link Wireless phone and get your service back. Just click here to start a new application and reactivate your Q Link service.
How do I see what phone service plan I have?
You can check the plan you currently have by clicking My Q Link on the main navigation bar. Then, you will be prompted to log into your account. Enter in your username (that’s your email) and your password (that’s your zip code, unless you previously changed it). Then click “Log In”.
Once logged in, you will see your plan name under “My Plan Detail” section. You can check your current phone plan anytime online.
What if I haven’t been approved yet?
Before you can see what plan you are on, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.
10. How do I update my E911 address on my iPhone?
Here’s how you can update your E911 address on your iPhone:
- From the Home screen, navigate to: Settings > Cellular
- Or, you can select the following: Settings > Phone
- Next, select Wi-Fi Calling.
- If you are using an eSIM with more than one line, select a line (such as Primary, Secondary, 999-999-9999, etc.).
- Select Update Emergency Address.
- Edit the address, then select Confirm or Continue. You may need to agree to Terms and Conditions. If you do, make sure you select you agree before tapping on Confirm or Continue.
- If the address validation fails, you will be asked to enter a new address until a valid address is accepted.
11. How do I turn on Wi-Fi calling on my phone?
Enabling Wi-Fi calling can be done on your smartphone. The directions are different for iPhones and Androids.
iPHONES:
Here’s how you can set up Wi-Fi calling on your iPhone:
- Turn on Wi-Fi and connect to a Wi-Fi network.
- From the Home screen, select Settings.
- Select Phone.
- Select Wi-Fi Calling.
- If you have an iPhone with an eSIM and more than one line, tap the line you’re making changes to.
- Tap the slider next to Wi-Fi Calling on This iPhone to turn Wi-Fi calling on.
- If you ever want to turn off Wi-Fi calling, follow all of the above steps, and then tap the slider off instead.
- A connection preference of a Wi-Fi or mobile network is not available on an iPhone. Instead, your iPhone will automatically choose the stronger network.
ANDROIDS:
Here’s how you can set up Wi-Fi calling with your Android:
- Turn on Wi-Fi and connect to a Wi-Fi network.
- Pull down the notification shade at the top of your phone, and long-press the Wi-Fi icon to see Wi-Fi settings.
- Select Wi-Fi Preferences.
- Select Advanced.
- Select Wi-Fi Calling and flip the switch to “On”.
- If you ever want to turn off Wi-Fi calling, follow all of the above steps, and then flip the switch to “Off” instead.
- Here you can also select whether you want the phone to prefer Wi-Fi or mobile networks for calls in Calling Preference.
If you try to turn on Wi-Fi calling and you don’t find the above settings, then it may not be available on your phone. Please refer to your phone’s User Manual for further help.
12. Check Status
There are different status messages depending on your application. Checking your application’s status is easy! Just follow these simple steps:
- Log into your Q Link Wireless account from the login page using your email as your username and your zip code as your password.
- You’ll be taken to your Status Page where you can see all the steps needed to complete your application.
If you’re not sure how to upload documents proving your eligibility for Free Phone Service, check out our guide on Uploading Your Proof Documents.
If you ever need further assistance, you can call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link Wireless account and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.
If you have other questions about your account status, explore some of our frequently asked questions here:
- When will I get my order?
- What does “Verified Pending Shipment” mean?
- What does “Pending Further Verification” mean?
- What does “Not Eligible Per State Database With Docs” mean?
When will I get my order?
If you’ve recently ordered from Q Link Wireless you’ll receive an email with your tracking number once your package has shipped. You can also find your tracking number by logging into your My Q Link account. To view tracking information for your package, click on the tracking number found in your account overview.
If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please contact customer support right away.
You can call Customer Support at 1-855-754-6543 or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link Wireless account, and mention in the message that you have not received your phone. It may take up to 72 hours for our Customer Support team to begin processing your request.
What does “verified pending shipment” mean?
Verified pending shipment means your order has been packaged and is ready to be shipped. To track your phone, look for an email from Q Link Wireless with the subject line “Your phone has been shipped.” This email will contain your tracking number, so you’ll know exactly when to expect your order.
The waiting period for this process varies because all orders are shipped in the order they were submitted. As several factors may influence the pending shipping waiting period, we appreciate your patience while we complete this process.
If your order has been “verified pending shipment” for longer than 30 days, please send us an email by clicking here. Please provide your information just as it is on your Q Link account, and explain you accounts status so we can best help you. It may take up to 72 hours for our Customer Support team to begin processing your request.
What does “pending further verification” mean?
Pending further verification means your application is waiting to be approved in the final verification stage. Please note that the verification waiting period varies and all orders are verified in the order they were submitted.
We appreciate your patience as we complete this process. Once your application is approved, you will receive an email with your Q Link Wireless phone number and your status will change from “pending further verification” to “verified pending shipment.”
If it has been more than 30 days from the time you submitted your Q Link Wireless Lifeline service application, please send us an email by clicking here. Make sure to provide your information as it is on your Q Link Wireless account, along with an explanation of your account status and any issues you are facing. It may take up to 72 hours for our Customer Support team to begin processing your request.
What does “Not Eligible Per State Database with Docs” status mean?
If you live in Maryland, Texas, Washington, or Wisconsin, you may see the “Not Eligible Per State Database With Docs” status because your state requires we find your name in their database to approve your application. This means your proof documents were received, but we were unable to find your name in your state’s database.
Please review the information we have on file for you, and verify that it’s correct. To do this, log into your My Q Link Wireless account by clicking here and entering your email address and zip code (or your password if you’ve selected one).
Please verify the accuracy of your full name, date of birth, and your social security number. If you live in Texas, make sure you also verify that your address is correct.
If your account information is incorrect, please contact Customer Support right away to update your information so we can re-process your application. Here’s how:
- Send us an email by clicking here. Please provide your information just as it is in your Q Link account, and explain your account status.
- Or, Call us toll-free at 1-855-754-6543 between 9 a.m. and 6 p.m. EST.
If your account information is correct, see below for other ways to qualify.
Maryland Residents
You can also complete your application right away if you qualify through low income. To qualify with low income, just supply a document showing you meet low income requirements.
See acceptable types of low income proof here.
Texas Residents
Complete your application and receive your free Lifeline cell phone service right away if you participate in:
- Section 8, or Federal Public Housing Assistance
- Supplemental Security Income (SSI)
- Veterans Administration Benefits or Veterans Survivors Pension
Or complete your application if you qualify with low income. To qualify by low income, just submit a document showing you meet low income requirements.
See acceptable types of low income proof here.
Washington Residents
Provide a copy of a document showing your full DSHS number if you participate in any of the following:
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Medicaid
Complete your application and receive your free Lifeline phone service right away by sending copies of documents proving you participate in:
- Section 8 Federal Public Housing Assistance
- Veterans Administration Benefits or Veterans Survivors Pension
Or complete your application if you qualify with low income. To qualify by low income, just supply a document showing you meet low income requirements.
See acceptable types of low income proof here.
Wisconsin Residents
Complete your application and receive your free Lifeline phone service right away if you participate in:
- Section 8, or Federal Public Housing Assistance
- Veterans Administration Benefits or Veterans Survivors Pension
Or complete your application if you qualify through low income. To qualify by low income, you must supply a document showing you meet low income requirements.
See acceptable types of low income proof here.
To update and finish your application, just submit document proof according to your state’s eligibility requirements, as discussed above. Click here to learn how to easily submit your proof documents.
13. Apply for Service
We are excited to have you as a customer! Signing up is easy and stress free with no credit checks or contracts required.
Visit qlinkwireless.com/signup/ and enter your zip code and email address to get started. From there, follow the simple steps to complete your application.
If you have any questions about our network and benefits, visit our Q Link Wireless Network Help Page to explore frequently asked questions.
Frequently asked questions before starting the application process:
- How do I qualify for Q Link Wireless service?
- Does the Lifeline program have any restrictions?
- Can I apply if I don’t have email?
Frequently asked questions during the application process:
- Can I save my application and resume working on it later?
- Why do I get the “Order cannot be modified” error message when I try to sign up?
- What is the household worksheet and where can I find it?
Frequently asked questions after submitting an application:
- Why didn’t I receive a confirmation email?
- What happens if I mark an email from Q Link Wireless as spam?
- What will happen if I unsubscribe from Q Link Wireless notifications?
How do I qualify for Q Link Wireless Service?
You may qualify for Q Link Wireless if you participate in one of the following programs:
- Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (Section 8)
- Veterans Administration Pension, or Veterans Survivors Pension.
You can also qualify if your total household income meets or is below 135% of the Federal Poverty Guidelines.
Click here to read more on eligibility or check out how to qualify based on your state.
Does the Lifeline program have any restrictions?
Yes, there are a few restrictions:
- Q Link Wireless’ Lifeline service is a federal benefit program only available to individuals who participate in a qualifying government program or who are income eligible based on household income eligibility standards.
- Only one wireless or landline Lifeline account is allowed per household.
- Households are not permitted to receive benefits from multiple providers.
- Violation of the one per household requirement will result in de-enrollment from the Lifeline program.
- The address provided for your phone service must be the customer’s current place of residence.
- The address provided for phone service must be issued in the name of the qualified customer and is non-transferable.
- If your Lifeline service goes unused for thirty (30) days, it may be suspended.
- Customers must notify Q Link Wireless within thirty (30) days if they no longer qualify for Lifeline service. Q Link Wireless participation is subject to the Q Link Wireless Terms and Conditions found at www.qlinkwireless.com/terms.
Can I apply for service if I don’t have an email?
To complete the Q Link Wireless Lifeline application online, you’ll need to have a working email account.
If you do not currently have an email address, you can create one easily using any email platform. We suggest you create one with Outlook.com.
Once the email account is created, visit www.qlinkwireless.com and sign up for your free phone service using your new email address.
Can I exit out of my application and resume working on it later?
Yes! You can close your browser and come back at any time to pick up where you left off. Just go to our homepage at www.qlinkwireless.com, and enter your email address and zip code to log back in.
Why do I get an error with “order cannot be modified” when I try to sign up?
You are getting this error message because you previously completed an application for Lifeline service through Q Link Wireless. Due to requirements of the Federal Lifeline program, we do not allow you to modify personal data that was already submitted into the system. If you would like to edit your information such as your email address, mailing address or phone number, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.
What is the household worksheet and where can I get one?
The Lifeline Household Worksheet helps determine if more than one person in your household receives Lifeline. You may be required to complete and submit this worksheet in order to sign up for the Lifeline program, or complete your Annual Recertification.
Click here to download the Household Worksheet now.
Why didn’t I receive my confirmation email?
Please make sure your confirmation email is not in your spam folder. If it is, you will have to move the email to your inbox and add Q Link Wireless to your address book. This is an important step to ensure you see and read all of our emails that contain order updates.
If you’re a Gmail subscriber, you may see the confirmation email in your “Promotions” folder instead of “Primary.” Please note that Gmail updated the organization of your accounts’ inbox folders. Instead of having only a primary inbox folder, Gmail now includes Primary, Social, and Promotions. To ensure you read all of Q Link Wireless’ emails, we ask to please mark Q Link Wireless as a primary sender. Here’s how you can do that:
- Find a Q Link Wireless email.
- Hold down the left clicker on your mouse on the email.
- Drag the email from the Promotions or Updates folder to the Primary folder’s tab until the email and the Primary folder tab turns light yellow and says “Move 1 conversation”. Release the mouse.
- Upon asking if you wish to mark future Q Link Wireless emails as Primary, click “Yes.”
What happens if I mark a Q Link Wireless email as spam or unsubscribe?
If you mark a Q Link Wireless email as spam or unsubscribe, two things may happen:
- You will not be able to sign up for your FREE phone service through Q Link Wireless. If you already applied, your account will be blocked.
- You will no longer receive Q Link Wireless emails, which include important information and updates about your account details.
Please contact us right away to remove the block on your account. You can send us an email by clicking here. Make sure to provide your information just like it is on your Q Link Wireless account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.
14. Annual Recertification
Federal and/or State regulatory authorities require active Lifeline customers to recertify their eligibility for the Lifeline Assistance program once every year. To continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in public assistance programs such as:
- Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
- Medicaid
- Supplemental Security Income (SSI)
If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.
Frequently Asked questions about recertification:
When do I know it’s time to recertify?
You will be notified when it’s time to recertify via phone, text, email, and postcard. Once you receive notification, there will be a date specified that you must submit your Annual Recertification by. You may recertify your account up to 150 days before it is due to expire.
If you do not submit your free Annual Recertification by December 31, your Q Link Wireless account will be terminated and your Lifeline cell phone service will be cancelled.
How do I recertify?
We have several ways for you to recertify. Just choose the one that’s easiest for you:
- ONLINE – Recertify online by going to www.qlinkwireless.com/members/recertify and then follow the instructions on that page.
- OVER THE PHONE – Easily recertify in minutes with one of our Recertification Specialists! Just call us toll-free at 1-855-657-5465. Click here to learn how to re-certify over the phone.
Completing your Annual Recertification will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.
15. New SIM Card Help Center
Q Link Wireless is proud to announce we’re now on one of America’s largest 4G LTE/5G networks! This means that Q Link Wireless customers can now receive the same fast speeds, expansive coverage, and reliable service completely FREE every month.
Explore the frequently asked questions about Q Link Wireless migration to the 4G LTE/5G networks
Will my phone work on the new 5G network?
Why do I have a temporary number?
Can I keep my number on the upgraded network?
find help below on installation and frequently asked questions:
Why haven’t I received my SIM card?
I have my SIM card kit, now what?
Why won’t my new SIM card work with my ZTE?
Why is my iPhone experiencing failed calls after upgrading my SIM card?
What if I have issues with my SIM card?
Will my phone work on the new 4G LTE/ 5G network?
Of course! We’ve upgraded our network to 4G LTE/5G but that doesn’t mean 4G LTE is gone. Based on your current phone model, and physical location, your new SIM Card will connect to whichever network is most compatible. Your phone will do this automatically, so your connection will be seamless and uninterrupted.
For information on our nationwide coverage, visit our coverage map
Based on your current phone model, and physical location, your new SIM card will connect to whichever network is most compatible. Your phone will do this automatically, so your connection is seamless and uninterrupted.
However, 5G will not completely replace 4G. In fact, the two coexist. When you’re in a 5G supported area, your 5G capable phone will automatically connect to that network. If you happen to be in an area where our 5G network is still under construction, you’ll automatically have access to the 4G LTE high-speed network you’ve always used.
Why do I have a temporary number?
Every SIM card is assigned a temporary phone number before it leaves the building, this helps us know which SIM card belongs to who. This is only a temporary number, and you will never lose your active Q Link Wireless phone number.
When you receive your new SIM card, make sure to immediately insert it into your phone and place a test call to 1 (305) 260-6232. This will begin the transfer of your current Q Link Wireless number to the new SIM card and should only take about 15 – 20 minutes.
You’ll receive a text message as soon as it’s completed. If you run into any hiccups along the way or your transfer is taking too long, call our direct-to-agent line at 1(888) 505-7678, and a Customer Support representative will help you.
Can I keep my number on the upgraded network?
Yes, you can! We know how important it is to keep your number. To make sure you can continue to use your current Q Link Wireless number, you’ll have to insert your upgraded SIM card into your phone & place a test call to 1 (305) 260-6232. This will activate the new SIM card, and your current number will then be tied back to it.
If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 505-7678.
Why haven’t I received my new SIM card yet?
All SIM cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 505-7678. Our reps will confirm or update your shipping address and then place an order for a replacement SIM card. Make sure to keep an eye out for an email with tracking details.
I have my new SIM card now what?
Inserting your SIM card into your phone is the most important step of the activation process! It connects your phone to our new network. We also understand it can be a bit tricky to do, so we’ve broken this down for you step-by-step.
1. Locate your SIM card
Your SIM card may be found underneath your phone’s back cover or in a tray on the side or top panel. You can use the ejector tool included in your SIM card kit to open the SIM card tray.
2. Choose your SIM card
Please select the right SIM card size to fit into your phone’s tray. The back of your SIM card includes three different sizes for you to use as a guide.
3. Insert your SIM card
Carefully insert your new Q Link Wireless SIM card (gold-side down) into the phone’s SIM card slot and gently close the tray or back cover. You are all set!
The SIM card installation process is divided into four steps to connect you to the new network:
- Install your SIM card
- Perform a network reset
- Place a test call
- Download the My Mobile Account app
Here’s a quick video that walks you through the process.
My upgraded SIM card Isn’t working with my ZTE
If you have a ZTE and are receiving an error message after inserting your upgraded SIM card, this can be fixed by just updating your software.
Visit our guide here that will teach you how to update your software and get your phone up and running.
Pro-tip: Some Android back covers will have a small indentation on the lower corner. This is where you can lift the cover up to remove it.
Why is my iPhone experiencing failed calls after upgrading my SIM card?
This means your phone is having trouble connecting to our network, but it can easily be fixed! You’ll just have to update your carrier settings. This will improve your connection and performance.
Just follow these three simple steps:
1. Make sure your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > Hit General > Click About. If an update is available you’ll see an option to update your carrier settings.
3. If available, select to update.
Once this has been completed, your carrier settings should be updated, and you should no longer be experiencing dropped calls. If you are, please give our Customer Support team a call at 1-(855)-754-6543.
You may also receive a notification similar to the below. Follow the steps above to update these.
What if I have issues with My SIM card?
As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE SIM card, call 1 (888) 505-7678.
16. Submit Proof Help Center
In order to qualify for the Lifeline Program, you may need to submit copies of proof of identity, proof of participation in a government program, or proof of income. We will never share or distribute your personal information under any circumstance.
Proof documents are copies of your documents that show you are currently eligible to receive Lifeline service. By sending your proof documents we are able to verify your eligibility and identity, and connect you to the Q Link Wireless network.
If you participate in more than one government program, you only need to upload a copy of proof showing participation in ONE of the programs. Please only send a copy, NEVER send the original document to Q Link Wireless. If you need help obtaining copies, you can always visit your local library.
Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process.
What proof of ID do you accept?
What proof of government programs do you accept?
What proof of Social Security do you accept?
What proof of low income do you accept?
Listed below are various ways to submit your proof documents.
How do I upload my proof documents online?
How do I upload my proof documents by mobile phone?
How do I upload my proof documents by email?
How do I upload my proof documents by webcam?
How do I upload my proof documents by fax?
How do I send my proof documents by mail?
After submitting your proof of documents, you may have some of these questions:
How do I know my proof documents were received?
How long will it take to verify my proof documents?
What if my proof documents are not approved?
You can check your document’s status online at any time.
What proof of government programs do you accept?
To qualify for Q Link Wireless’ Lifeline program you must submit a ‘proof document’ showing you participate in a qualifying program.
Here are the most common types of proof documents:
- Supplemental Security Income (SSI)
- Benefit Check Stub from the Social Security Administration
- Social Security Statement of Benefits
- Other official documentation from a State Agency indicating current participation
- Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
- Award Letter
- Other official documentation from a State Agency indicating current participation
- Medicaid
- Award Letter
- Other official documentation from a State Agency indicating current participation
- Section 8, or Federal Public Housing Assistance
- Award Letter
- Public Housing Assistance Lease Agreement
- Section 8 Voucher
- Other official documentation from Public Housing Agency
- Veterans Pension or Survivor’s Pension
- Pension Grant Letter
- Veterans Pension COLA Adjustment Letter
- Survivors Pension Benefit Summary Letter
To see state-specific types of proof, click here and select your state.
What types of proof of social security do you accept?
To qualify for the Lifeline program and receive your FREE monthly service, you’ll need to provide proof of your Social Security number.
The federal guidelines of the Lifeline Program require us to verify proof of identity.
Any of the following documents are acceptable:
- Social Security Card
- Prior Year’s State or Federal Tax Return
- Income Statement from Employer, W-2, or 1099-MISC
What proof of ID do you accept?
We accept several types of proof of ID. You will only need to upload one form of proof of the below to confirm your eligibility. We accept:
- Valid Driver’s License
- US Government ID with DOB/SSN
- US Passport
- Social Security Card
- Birth Certificate
- Tax Return
- Statement of Benefits with DOB/SSN
- SSA-1099
- Permanent Resident / Alien Card
- W-2
- Military ID
- Military Discharge
- Weapons Permit with DOB / SSN
- Certificate of Naturalization
- Certificate of US Citizenship
- Unemployment / Workers’ Compensation Statement with DOB /SSN
- Tribal tax return
Click here to submit your proof of identity now!
What types of proof of low income do you accept?
We accept several types of proof of low income. Here are all of the types we accept:
- Paycheck Stubs (The last 3 consecutive)
- Income Statement From Employer or W-2
- Prior Year’s State or Federal Tax Return
- Retirement or Pension Statement of Benefits
- Social Security Statement of Benefits
- Unemployment or Workers’ Comp Statement of Benefits
- Veterans Administration (VA) Statement of Benefits
- Child Support Award
- Divorce Decree
- Federal or Tribal notice letter of participation in General Assistance
- Tribal Tax Return
Make sure the proof document you submit fully shows your low income. Also, please make sure your proof document’s copy is not too blurry, too dark, or have important information cut off.
IMPORTANT: For showing proof of income, sending your benefit approval letter is not sufficient. Please provide a copy of the document that shows your Benefits’ allotted income. Click here to submit your proof of low income now!
How do I upload my proof documents online?
Uploading your proof documents online via desktop is quick and easy! Just follow these steps:
- Login to your Q Link Wireless account. Click the button that says “Upload Proof.”
- Make sure you have electronic copies of your required proof readily available.
- Click the “Choose File” button and select the file you’d like to upload. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF).
- Click the “Open” button after you’ve selected your file.
- You will then be prompted to upload the next type of proof. Once these have been uploaded, you’re all done!
After submission, please give us some time to process and verify your proof documents.
How do I upload my documents by mobile phone?
To upload your proof documents using a mobile device, follow these steps below:
- Login to your Q Link Wireless account on a mobile phone.
- Prepare all your proof. Check out our list of required proof documents to know what to prepare.
- You will be prompted to upload your proof documents by taking pictures of them with a phone. Make sure the photo is clear and that your documents are legible.
- Snap a picture of your proof document, then tap “Photo/Upload.” Repeat this process until all your proof is submitted.
Taking pictures of your documents on your mobile phone is the fastest way to get approved.
How do I upload my proof documents by email?
To upload your proof documents by email, follow these simple steps:
- Log into My Q Link
- Once logged in, click on the “Email Proof” section.
- Follow the instructions on the page to upload your proof by email or send an email with your proof documents as an attachment to documents@qlinkwireless.com.
To help us verify your proof documents more quickly, be sure to put your enrollment ID in the subject line, and your full name in the body of the email. If you do not know your enrollment ID, provide your phone number for us to reach you.
How do I upload my proof documents by webcam?
To upload your proof documents by webcam, follow these simple steps:
- Make sure your webcam is plugged in and properly installed on your computer.
- Log into My Q Link
- Once logged in, click on the “Webcam” section.
- Follow the instructions on that page to upload your proof from a webcam.
NOTE: If you don’t see an option to use your webcam, your browser may not support the webcam feature. In this case, try using Google Chrome.
How do I upload my proof documents by fax?
Our toll-free fax number is 1-855-837-5465. For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps:
- Log into My Q Link
- Click the “Fax Proof” option.
- Follow the instructions on that page to download and print your fax cover sheet and to submit your proof by fax.
For fastest processing, upload your documents by logging into your account and selecting the “Upload Proof” option.
How do I send my proof documents by mail?
We provide a prepaid mailing label for you to print out and submit with your proof documents. To download and print out this pre-paid mailing label and send your proof documents by mail, follow these simple steps:
- Log into My Q Link
- Click on the “Mail Proof” button
- Follow the instructions to download and print your pre-paid mailing label.
- Prepare all the proof documents you need to send. DO NOT send original copies of these documents. Either take a photocopy of your proof or print it out.
- Once you’ve placed your proof into an envelope and affixed the prepaid mailing label, ship it to:
Document Support
499 East Sheridan Street
Suite 200
Dania, FL 33004
Please note that proof documents sent by mail can take more time to process versus other forms of uploading. For the fastest possible processing, upload your documents online via webcam, mobile device.
How do I know my proof documents were received?
To check your status, follow these simple steps:
- Log into My Q Link
- Once logged in, check the “Required Proof Documents” table and look at the “Status” column.
- “Approved,” means we’ve accepted your documents.
- “Required” or “Resubmit,” means you need to upload new documents or copies.
- “In Review,” means your documents are being processed.
How long will it take to verify my proof documents?
Once we receive your documents, it will take up to 7-10 business days for us to process and verify them. If you send your documents by fax or mail, please allow 10-15 business days.
What if my proof documents are not approved?
If your documents are denied, you will receive an email providing options for you to resubmit your proof documents.
17. Emergency Broadband Benefit (EBB) Program Help Center
What is the Emergency Broadband Benefits Program (EBB)?
The Emergency Broadband Benefit (EBB) program was a limited-time government benefit program that began on 05/12/2020 and transitioned into the Affordable Connectivity Program (ACP) on 12/30/2021. The EBB granted qualifying Americans discounts on monthly broadband services and connected internet devices.
Click here to view the terms and conditions page.
Can Q Link Wireless still help me after the pandemic?
Yes. The EBB transitioned on 12/30/2021 into the Affordable Connectivity Program (ACP), and Q Link Wireless will participate in this government program as well. We will continue to serve qualifying Americans with FREE and UNLIMITED data, talk, and text as well as a new tablet!
Who qualifies for the EBB?
EBB recipients are people who typically qualified by participating in the same government benefit programs as Lifeline (LL) recipients, such as:
- SNAP
- Medicaid
- SSI
- Federal Public Housing Assistance
- Veterans Survivors Pension Benefit
Recipients may have also qualified by household income that is at or below 135% of the federal poverty level, or due to unemployment.
Can I still sign up for the EBB Program?
You can apply for the Affordable Connectivity Program (ACP) instead and get the same FREE and UNLIMITED data, talk, and text, as well as a new tablet!
What happens to my EBB benefits when the ACP begins?
You keep them! Because Q Link Wireless is participating in the ACP, we roll over our EBB subscribers into the new program so you can continue to access FREE and UNLIMITED data, talk, and text.
What happens if I signed up for EBB before 12/30/21?
Nothing! Because Q Link Wireless is participating in the ACP, we roll over our EBB subscribers into the new program so you can continue to access FREE and UNLIMITED data, talk, and text.
There will be a 60-day transition period for Q Link Wireless to roll over our EBB subscribers to the ACP. This transition period will begin on 12/31/2021 and ends on March 1, 2022. Continue using your Q Link Wireless service and be sure to connect with us on our social media channels for the latest news and updates!
What is the Affordable Connectivity Program (ACP)?
The Affordable Connectivity Program (ACP) is the latest U.S. government benefit program to provide low-income Americans with discounts on monthly broadband services and connected internet devices.
What does the ACP give you with Q Link Wireless?
Q Link Wireless gives qualifying Americans FREE and UNLIMITED data, talk, and text on one of the nation’s largest and most reliable 4G LTE/5G networks.
When does the ACP begin?
The ACP begins on 12/31/2021.
For our current EBB subscribers, please keep in mind that EBB transitioned on 12/30/2021 into the ACP. Q Link Wireless participates in the ACP and will roll over EBB subscribers into the new program.
How do I qualify for the ACP?
You can qualify for the ACP and FREE cell phone service by participating in government benefit programs like Medicaid, SNAP, and SSI. You may also qualify by income or unemployment status. Apply today and find out if you’re eligible!
I’m already enrolled in Lifeline (LL). Am I now required to sign up for the ACP?
No, you’re not obligated to enroll in the ACP. However, to receive UNLIMITED data, talk, and text through Q Link Wireless you must enroll in the ACP.
How do I sign-up for the ACP?
Apply with Q Link Wireless right now! If you qualify, we’ll get you approved in minutes for FREE and UNLIMITED data, talk, and text on one of the nation’s largest and most reliable 4G LTE/5G networks. There’s no reason to go anywhere else!
What kind of connected device does Q Link Wireless offer to new customers?
We proudly offer Q Link Wireless ACP subscribers a new tablet to enjoy along with free and unlimited cell phone service. Tablet offer varies by state.
The Tablet comes with the latest Bluetooth and Wi-Fi capabilities. Once the Tablet order is placed, ACP subscribers on our network will contribute a one-time $10.01 co-pay before the Tablet is shipped per ACP rules. Keep in mind the Tablet offer is subject to product availability and shipping times may vary.
When will I get my new tablet?
Once your application is approved, or successfully opt-in, and your Tablet order is placed, we’ll send you information on how to pay the ACP required one-time co-pay contribution of $10.01 to the email address you used to sign up. Once you pay the co-pay contribution we will ship your Tablet. Keep in mind that tablets are subject to availability and shipping times vary. This offer varies by state.
As a current EBB subscriber, what will happen to my service on and after 12/31/2021?
Nothing! Because Q Link Wireless is participating in the ACP, we roll over our EBB subscribers into the new program. Your FREE and UNLIMITED data, talk, and text service will be uninterrupted.
Note: There will be a 60-day transition period for Q Link Wireless to roll over our EBB subscribers to the ACP. This transition period will begin on 12/31/2021 and ends on March 1, 2022. Continue using your Q Link Wireless service and be sure to connect with us on our social media channels for the latest news and updates!
As a current Lifeline subscriber, what will happen to my service on and after 12/31/2021?
Nothing! But because Q Link Wireless is a leading ACP provider, you could upgrade your service by applying for ACP. Once approved, you’ll begin receiving monthly FREE and UNLIMITED data, talk, and text.
18. Help – I can’t find my Settings
Can’t find your Settings app on your phone? No worries, we have you covered!
Android Devices
Your Settings app is usually associated with this icon 
and will be titled ‘Settings’. Here are three different ways to find your Settings app:
- The All Apps Screen
Go to Home Screen > swipe or tap All Apps > Locate the icon and tap it - Search Bar
Go to the Home Screen > swipe or tap All Apps > On the Search bar type in ‘Settings’ > Tap on Settings icon
- Quick Settings Menu
Swipe down from the top side of the screen. You will then see a compact or expanded view.
If you still can’t find the Settings icon, you’ll have to swipe down again to access the expanded Quick Settings menu. The Settings Icon should then be displayed on the bottom right corner of the menu.
iPhone Devices
Your Settings app is usually associated with this 
icon and will be titled ‘Settings’. It will normally be found on your home screen.
You may also use the Search tool and type in ‘Settings’ and the app should appear.
19. Why am I getting a new SIM Card?
We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now on one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a completely FREE upgrade for you.
You’ll first have to confirm your shipping address on our site before we can get your order ready to ship. Once you’ve done so, your SIM Card should be shipped within 24-48 hours. You’ll then be sent an email with tracking details as soon as your order has been shipped.
If you still need to verify your address, log into your account to do so.
20. Why do I have a temporary number?
Every SIM Card is assigned a phone number before it leaves the building, this helps us know which SIM Card belongs to who. This is only a temporary number, and you will never lose your active Q Link phone number.
When you receive your new SIM Card, make sure to immediately insert it into your phone and place a test call to 1 (305) 260-6232. This will begin the transfer of your current Q Link number to the new SIM Card and should only take about 15 – 20 minutes.
You’ll receive a text message as soon as it’s completed. If you run into any hiccups along the way or your transfer is taking too long, you can call our direct-to-agent line at 1(888) 505-7678, and a Customer Support rep will help you.
21. Tutorials – How to Get Started With Your Upgraded SIM Card
Having trouble with your upgraded SIM Card? We’ve broken this down for you with a few videos that should help you get started.
Why do I need to upgrade my SIM Card & where can I confirm my address?
We upgraded our network to one of America’s largest 4G LTE/5G providers . This means faster speeds, wider coverage, and a stronger connection but FREE to you every month. It also means your current SIM Card will no longer be compatible with our network, which is why we’re sending you a new one.
All you need to do is confirm your shipping address in your account so we can send you a new, compatible SIM Card that will connect you to this new network.
Getting Started – I have my SIM Card Kit, now what?
Open the package to locate your SIM Card and the tools you’ll need to complete your activation.
The SIM Card Kit is divided into four steps:
- Locating Your SIM Card
- Performing a Network Reset
- Placing a Test Call
- Downloading the My Mobile Account app
Here’s a quick video to walk you through each step! And if you need help locating your SIM Card, this will help you find it, too.
I found my SIM Card, but I’m not sure how to insert it.
Inserting your SIM Card into your phone is the most important step of the activation process! It connects your phone to our new network. We also understand it can be a bit tricky to do, so we’ve broken this down for you step-by-step.
- Locate your SIM Card
Your SIM Card may be found underneath your phone’s back cover or in a tray on the side or top panel. You can use the ejector tool included in your SIM Card Kit to open the SIM tray.
2. Choose your SIM Card
Please select the right SIM Card size to fit into your phone’s tray. The back of your SIM Card includes three different sizes for you to use as a guide.
3. Insert your SIM Card
Carefully insert your new Q Link SIM Card (gold-side down) into the phone’s SIM slot and gently close the tray or back cover. You are all set! Follow the instructions on the screen to activate your phone. You may need to perform a Network Reset, and your phone will be ready to use.
Pro-tip: Some Android back covers will have a small indentation on the lower corner. This is where you can lift the cover up to remove it.
Troubleshooting – My Upgraded SIM Card Isn’t Working With My ZTE
If you have a ZTE and are receiving an error message after inserting your upgraded SIM Card, this can be fixed by just updating your software.
Visit our guide here that will teach you how to update your software and get your phone up and running.
22. Can I keep my number on the upgraded network?
Yes, you can! We know how important it is to keep your number, so we’ve made sure that our customers won’t lose this in the process. To make sure you can continue to use your current Q Link number, you’ll have to insert your upgraded SIM Card into your phone & place a test call. This will activate the new SIM Card, and your current number will then be tied back to it.
If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 505-7678.
23. Configure your data with these Access Point Name (APN) Settings
Can’t connect your phone to our data network? Follow the instructions below to configure your APN settings and connect to the Q Link Wireless Network.
Data Settings for Android Devices- Go to Settings and locate Wi-Fi & Mobile Data & make sure both are turned ON.
- Tap Mobile Networks.
- Tap Access Point Names (APN).
- Tap New APN or the + sign.
- Carefully enter the settings as shown in the fields below:
- APN: qlink
- MMSC: http://wholesale.mmsmvno.com/mms/wapenc
- MCC: 310
- MNC: 240
- APN Type: default,supl,mms
- APN Protocol: Select > IPv4/IPv6
- Tap Menu or tap the More Options icon
- Click Save
- Select QLink Wireless under Access Point Names (APN)
- Restart your phone, open your browser, and start using your Data.
24. What phones does Q Link offer? Can I upgrade my phone?
Q Link Members are eligible to purchase from our inventory of extremely discounted Android Smartphones! Our inventory is based entirely upon stock and availability, meaning what we offer varies from one month to the next. Check back often!
While we can’t tell you the exact brand and style phone we will always have in stock, we can assure you that you’ll always be able to enjoy the latest smartphone features including:
- Text & picture message
- Data for email and apps
- GPS capability for use with Map and Directions apps
- A mobile browser to surf the web, and more
- A built-in digital camera
- Touchscreen interface
- Bluetooth capability (can be used with third-party wearables, such as a smartwatch!)
- The ability to use mobile payment features (Wallet, GooglePay, Zelle, Venmo or CashApp)
- Engage with friends, family and brands on social media
Check your phone’s user manual for full features upon delivery.
Can I upgrade my phone?
Want to upgrade your basic phone to something bigger and better? Q Link Wireless has you covered!
Existing Q Link customers are eligible to receive this $75 smartphone at a discounted rate of $34.95.
Click HERE to place your order online, or call our toll-free number at 1-(855) 754-6543 to get your Smartphone upgrade over the phone.
Payment Options: You can pay with a debit or credit card registered to your account name and address. If you do not have access to a credit or debit card, you can use cash to purchase a prepaid Mastercard or Visa gift card and use it to place your order either online or over the phone.
Shipping: We try to provide all of our customers with a device as quickly as possible.
25. What’s included in my Q Link Wireless plan?
The Q Link Wireless Always On™ Lifeline Plan includes FREE monthly:
- Data
- Minutes
- Text and picture messaging
Additional Plan Features
- Voicemail
- Wi-Fi connectivity
- Caller ID
- 3-way calling
- Call waiting
- FREE domestic roaming
- FREE emergency calls to 911
- FREE Q Link Wireless customer service calls
- 411 directory assistance
- Call forwarding with “Q Link’s Find Me, Follow Me”
Call Forwarding With “Q Wireless Link’s Find Me, Follow Me”
Q Link’s Find Me Follow Me allows you to forward any calls made to your Q Link Wireless phone to another phone number. Now, you can receive calls even if you don’t plan on being near your Q Link Wireless phone!
Note: Plans may vary by state.
26. Can I purchase additional Data or Minutes?
Yes, you can refill your FREE Lifeline plan by adding additional Data! Simply visit our Bundles page, choose the plan you want, and click “Add Bundle.”
All our Refill Bundles come with High-Speed Data, UNLIMITED Talk, Text and Picture Messaging.
27. How do I update my account information?
Update your account info at any time by logging in and visiting your My Q Link Wireless Account page.
From there, select from the list on the right under “My Q Link” depending on what information you’d like to update.
Clicking Account Profile lets you change your address and household information.
Clicking Change Password lets you choose a new password for your account.
To Change the Email Address on Your Account, send us a message requesting an email change. Be sure to include your account information and the new email address.
Please note that it may take up to 72 hours for our Customer Support department to process your request.
28. What are your customer support hours? Do you have chat?
Customer Service is available Monday – Friday: 8:00 AM EST to 12:00 AM EST, as well as Saturday – Sunday: 8:00 AM EST to 8:00 PM EST at 1 (855) 754-6543.
Chat support is available Monday – Friday: 8:00 AM EST to 12:00 AM EST, as well as Saturday – Sunday: 8:00 AM EST to 8:00 PM EST here.
29. Wi-Fi Auto-Connect Locations
Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest!
A
- ATT Wi-Fi
B
- Best Buy
- Bloomingdales
- Budget Inn
- Buffalo Wild Wings
C
- Chick-fil-A
- Chuck-E-Cheese
- Clarion
- Courtyard
D
- Days Inn
- Denny’s
- Disney Theme Parks
E
- El Pollo Loco
F
- Firestone
G
- Gap
H
- H&M
I
- IHOP
- IKEA
- Islands Restaurants
K
- Kaiser Permanente
- KFC
M
- Marriott
- McDonald’s
- Michael’s
N
- Nordstrom
O
- Office Depot
P
- Panda Express
- Panera
- Pizza Hut
- Planet Fitness
- Popeyes
R
- Ralph’s
- Red Lobster
- Residence Inn
S
- Sams Club
- Sears
- Sheraton
- Six Flags
- Staples
- Starbucks
- Super 8
T
- Taco Bell
- Target
- Travel Lodge
U
- Universal Studios & Islands of Adventure
V
- Von’s
W
- Walmart
- Wendy’s
- Whole Foods Market
Y
- Yard House
30. How do I cancel service?
We are sorry to see you go. Contact customer service at 1-855-754-6543 to de-enroll from your Q Link Wireless service.
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here