1. Can I keep my number on the upgraded network?

Yes, you can! We know how important it is to keep your number, so we’ve made sure that our customers won’t lose this in the process. To make sure you can continue to use your current Q Link number, you’ll have to insert your upgraded SIM Card into your phone & place a test call. This will activate the new SIM Card, and your current number will then be tied back to it.

If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 505-7678.

2. Upgraded Smartphone

If you are wondering why we asked you to update your shipping address recently, you’ve come to the right place. We’ve made updates to our network, which means there will be some updates for our customers, too. Here’s a list of questions we thought you might have, and if you think of more, feel free to give us a call at 1 (855) 754 – 6543, and a Customer Support agent will be happy to help.

Why am I getting a FREE smartphone?
Eligible current customers may require a new compatible smartphone to continue enjoying their service on our newer, faster network. The FREE smartphone you’ll receive is fully compatible with our upgraded network and will make the transition quick and hassle-free.

If you are a current Q Link customer & do not have branded SIM Card, then you will need a replacement SIM Card. This SIM Card will be compatible with our new, faster network.

Below is an image of our new, branded SIM Card to help guide you.

When will I get my smartphone?
For current customers, it’s as easy as confirming your shipping address. Once you do so, we will immediately ship your new smartphone and SIM Card. We will also send you an email confirmation with your tracking number that includes your estimated delivery date.

How do I activate my new smartphone?
Your new smartphone will come with activation instructions. Or you can access them on our website, here. The process should take less than 5 minutes. 

What if I have issues with my new smartphone?
As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE phone, call 1 (888) 505-7678.

Will this cost me anything?

Nothing at all. Remember, at Q Link Wireless, we never hit you with hidden fees. This all comes at no cost as part of the Lifeline program. FREE UNLIMITED Data upgrade is a limited-time offering and is part of the Emergency Broadband Benefit.

What upgrades were made to the network?
We are proud to announce Q Link Wireless is part of America’s largest 5G network. You’ll now get more coverage, faster speeds and 5G access at no cost to you! That means your FREE Lifeline plan goes farther than ever before!

3. Upgraded SIM Card

If you are wondering why we asked you to update your shipping address recently, you’ve come to the right place. We’ve made updates to our network, which means there will be some updates for our customers, too. Here’s a list of questions we thought you might have, and if you think of more, feel free to give us a call at 1 (855) 754 – 6543, and a Customer Support agent will be happy to help.

Why do I need to replace my SIM Card?
We have upgraded our network to 5G which means you may now need a new, compatible SIM Card. If you’re a current Q Link customer & do not have a branded SIM Card, then you will need a new one. This SIM Card will be compatible with our new, faster network.

Below is an image of our new, branded SIM Card to help guide you.

When will I get my SIM Card?
For current customers, it’s as easy as confirming your shipping address. Once you do so, we will immediately ship your new SIM Card. We will also send you an email confirmation with your tracking number that includes your estimated delivery date.

How do I activate my new SIM Card?
Your upgraded SIM Card will come with activation instructions. Or you can access them on our website, here. The process should take less than 5 minutes. 

What if I have issues with my new SIM Card?
As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE SIM Card, call 1 (888) 505-7678.


Will this cost me anything?
Nothing at all. Remember, at Q Link Wireless, we never hit you with hidden fees. This all comes at no cost as part of the Lifeline program. FREE UNLIMITED Data upgrade is a limited-time offering and is part of the Emergency Broadband Benefit.


What upgrades were made to the network?
We are proud to announce Q Link Wireless is part of America’s largest 5G network. You’ll now get more coverage, faster speeds, and 5G access at no cost to you! That means your FREE Lifeline plan goes farther than ever before!

4. Configure your data with these Access Point Name (APN) Settings

Can’t connect your phone to our data network? Follow the instructions below to configure your APN settings and connect to the Q Link Wireless Network.

Data Settings for Android Devices
  1. Go to Settings and locate Wi-Fi & Mobile Data & make sure both are turned ON.
  2. Tap Mobile Networks.
  3. Tap Access Point Names (APN).
  4. Tap New APN or the + sign.
  5. Carefully enter the settings as shown in the fields below:
    • APN: qlink
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310
    • MNC: 240
    • APN Type: default,supl,mms
    • APN Protocol: Select > IPv4/IPv6
  6. Tap Menu or tap the More Options icon
  7. Click Save
  8. Select QLink Wireless under Access Point Names (APN)
  9. Restart your phone, open your browser, and start using your Data.

5. What phones does Q Link offer? Can I upgrade my phone?

Q Link Members are eligible to purchase from our inventory of extremely discounted  Android Smartphones! Our inventory is based entirely upon stock and availability, meaning what we offer varies from one month to the next. Check back often!
While we can’t tell you the exact brand and style phone we will always have in stock, we can assure you that you’ll always be able to enjoy the latest smartphone features including:

  • UNLIMITED Text & picture message
  • UNLIMITED Data for email and apps
  • GPS capability for use with Map and Directions apps
  • A mobile browser to surf the web, and more
  • A built-in digital camera
  • Touchscreen interface
  • Bluetooth capability (can be used with third-party wearables, such as a smartwatch!)
  • The ability to use mobile payment features (Wallet, GooglePay, Zelle, Venmo or CashApp)
  • Engage with friends, family and brands on social media

Check your phone’s user manual for full features upon delivery.

Can I upgrade my phone?

Want to upgrade your basic phone to something bigger and better? Q Link Wireless has you covered!

Existing Q Link customers are eligible to receive this $75 smartphone at a discounted rate of $25.

Click HERE to place your order online, or call our toll-free number at 1-(855) 754-6543 to get your Smartphone upgrade over the phone.

Payment Options: You can pay with a debit or credit card registered to your account name and address. If you do not have access to a credit or debit card, you can use cash to purchase a prepaid Mastercard or Visa gift card and use it to place your order either online or over the phone.
Shipping: We try to provide all of our customers with a device as quickly as possible.

6. What’s included in my Q Link Wireless plan?

The Q Link Wireless Always On™ Lifeline Plan includes:

  • UNLIMITED FREE Monthly Data
  • UNLIMITED Monthly Minutes
  • UNLIMITED Text Messaging, including:
    • Picture
    • Video
    • International Messaging

Additional Plan Features

  • Nationwide calling
  • Voicemail
  • Wi-Fi Connectivity
  • Caller ID
  • 3-Way Calling
  • Call Waiting
  • FREE Domestic Roaming
  • FREE 911
  • FREE Q Link Customer Service Calls
  • 411 Directory Assistance
  • Call Forwarding With “Q Link’s Find Me, Follow Me”

Benefits of Lifeline with Q Link

Lifeline Providers are only required to offer discounts on monthly phone service. But at Q Link Wireless, we do things a little differently for our customers.

That means you’ll enjoy exclusive benefits you won’t find anywhere else.

FREE UNLIMITED Monthly Mobile Data

Use your Q Link smartphone to enjoy FREE UNLIMITED Data, monthly! Access the Internet, check your email, look for jobs, complete homework assignments, check social media, and much more.

FREE UNLIMITED Texting – International and Multimedia

Giving you UNLIMITED text messaging every month just wasn’t enough for us.

So now, enjoy UNLIMITED FREE INTERNATIONAL texting every month! That’s right, with Q Link you get UNLIMITED text messages to send anywhere in the world! This includes picture and video messaging as well.

Call Forwarding With “Q Link’s Find Me, Follow Me”

Q Link’s Find Me Follow Me allows you to forward any calls made to your Q Link phone to another phone number. Now, you can receive calls even if you don’t plan on being near your Q Link phone!

Note: Plans may vary by state.

7. Can I purchase additional Data or Minutes?

Yes, you can refill your FREE Lifeline plan by adding additional Data!

Simply visit our Bundles page, choose the plan you want, and click “Add Bundle.”

All our Refill Bundles come with High-Speed Data, UNLIMITED Talk, Text and Picture Messaging.

Always have the service you need when you need it most!

10. Wi-Fi Auto-Connect Locations

Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest!

A

  • ATT Wi-Fi

B

  • Best Buy
  • Bloomingdales
  • Budget Inn
  • Buffalo Wild Wings

C

  • Chick-fil-A
  • Chuck-E-Cheese
  • Clarion
  • Courtyard

D

  • Days Inn
  • Denny’s
  • Disney Theme Parks

E

  • El Pollo Loco

F

  • Firestone

G

  • Gap

H

  • H&M

I

  • IHOP
  • IKEA
  • Islands Restaurants

K

  • Kaiser Permanente
  • KFC

M

  • Marriott
  • McDonald’s
  • Michael’s

N

  • Nordstrom

O

  • Office Depot

P

  • Panda Express
  • Panera
  • Pizza Hut
  • Planet Fitness
  • Popeyes

R

  • Ralph’s
  • Red Lobster
  • Residence Inn

S

  • Sams Club
  • Sears
  • Sheraton
  • Six Flags
  • Staples
  • Starbucks
  • Super 8

T

  • Taco Bell
  • Target
  • Travel Lodge

U

  • Universal Studios & Islands of Adventure

V

  • Von’s

W

  • Walmart
  • Wendy’s
  • Whole Foods Market

Y

  • Yard House

11. How do I cancel service?

We are sorry to see you go, but the only way to de-enroll or cancel service is to contact customer service at 1-855-754-6543.

12. Do you offer HotSpots?

Well, that depends!

Hotspots (Wi-Fi Auto-connect) vs Hotspot (On a device)

Hotspots are access points where you can connect to FREE internet within our nationwide network. This is referred to as “Wi-Fi Offloading” or “Wi-Fi Auto-connect”, and can be turned on with the My Mobile Account app.

We presently have 10-million locations with FREE Wi-Fi available to our customers. If you have the App permissions enabled for My Mobile Account App, we’ll auto-connect you to the nearest available Wi-Fi spot, saving you data & money. Check the My Mobile Account app to find FREE internet hotspots near you! (We also have a convenient list of participating locations here.)

A Hotspot on a phone, however, is the ability to tether your other devices (laptops, phones, and tablets) to your phone’s data connection, allowing those devices to access the Internet. Q Link Wireless currently does not offer ‘Hotspot for devices’ with our plans, but check back soon, as we are constantly improving our network and options!

Security Concerns Related to Hotspots

You should never use a public hotspot to share your personal information with websites (such as credit card or banking information). Criminals can intercept the data and use it for their own personal gain. If you need to share personal information over a public wi-fi network, it is advisable to use a VPN.

Q Link Wireless is not responsible for data breeches or irresponsible data use.

13. How do I transfer my number to Q Link?

Bringing your number to Q Link Wireless is very easy. Just follow the steps below.

1. Eligibility Guidelines To Bring Your Own Number

  • Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer. This will make your number NOT eligible for transfer.
  • Do NOT have a number transfer initiated with your current provider. If you do, you must call them to cancel it.

2. Information You’ll Need

You’ll need a few pieces of info from your current carrier before you can transfer your number:

  • Your phone number to be transferred
  • The Account Number from your current carrier
  • The PIN Number from your current carrier
  • The primary account’s Owner Full Name
  • Your billing address information from your current carrier

Don’t know this information? Contact your current carrier, or read our guide on where to find your account details from your current carrier.

3. Check Your Number’s Eligibility

To check if your number is eligible to be transferred to Q Link, simply log in to “My Q Link Account” and select “Bring Your Own Number”. Then, enter the phone number you will like to transfer. You’ll get a response right away!

Tip: Checking your numbers eligibility has no impact on your current/existing phone service. So, you will be able to use your number until you authorize us to transfer your number to Q Link Wireless and the transfer is completed.

4. Start Your Number Transfer

Provide your account information to us, and Q Link Wireless will contact your current carrier to complete the transfer.

We recommend to wait until you receive your SIM card or phone before starting a number transfer.

Don’t cancel your current phone service until your new Q Link Wireless account has been activated.

5. What to do if there’s an error

If you encounter an error, it’s usually due to an incorrect PIN Number, incorrect account number, or a mistmatch on the Account’s Owner Full Name. You will be notify via email, so you can update the information easily online.

If you ever need assistance, get in touch with our expert support team any time at 1-855-754-6543.

15. Can I transfer my number to Q Link Wireless?

Yes, you can now bring your existing number to the Q Link Wireless network.

For the fastest number transfer possible, please have the following information available:

  • Your existing Phone number
  • The account number from your existing provider
  • The account password/PIN from your existing provider
  • Billing name and address on your existing provider’s account

Eligibility Guidelines:

  • Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer or your number will NOT be eligible.
  • Pay any remaining balances with your current provider. Otherwise, you will not be allowed to port even if the number is still active.
  • Your phone needs to be unlocked. Talk to your current provider to make sure your phone is unlocked.
  • Do NOT have a current port initiated with your current provider. If you do, you will have to call them to cancel it.

Your old number and account will get deactivated as soon as your number is approved to transfer to Q Link.

Once you follow these instructions and have the proper information on hand, call us at 1-(855) 754-6543 to get your number transferred!

Looking for help? Check out this FAQ for more assistance with transferring your number.

16. How do I figure out how much data I need?

Q Link Wireless now offers additional monthly data at the lowest rates around! Data can be used for email, web browsing, videos, music, social media, downloads, and more.

But how do you know which Data plan is right for you?

Use the Data Calculator to determine exactly how much Data you’ll need for the month.

How to use the Data Calculator Tool by Q Link Wireless

First, click this link:  Data Calculator

Next, click the Data buttons at the top of the calculator. This illustrates what each amount of Data will get you. Once you’ve chosen the Data amount, the meters directly below it will display how much activity that Data will get you.

You can also manually adjust the volume or frequency (monthly, weekly, or daily) of each category based on your specific needs. The highlighted Data button will change depending on your adjustments.

To see your results, as well as a suggested plan based on your projected usage, finish adjusting the calculator to match your needs.

At the very bottom of the screen, you can see how we’ve calculated Data usage for different activities.

17. Can I forward my calls to a different phone number?

Yes!

Introducing Q Link’s new Find Me, Follow Me feature. Now, you can now forward all calls made to your Q Link phone to a different phone number of your choice. Receive all your calls from any phone you want!

NOTE: Calls CANNOT be forwarded to an international number.

 

How it Works

To Activate Q Link’s Find Me, Follow Me feature:

  1. Dial *72 on your phone.
  2. Enter the area code and phone number you want to forward calls to.
  3. Press “Talk/Send”.
  4. Wait for the confirmation tone. All calls will now be forwarded to the number of your choice.

 

NOTE: While Q Link Find Me, Follow Me is activated, your Q Link phone will NOT ring for incoming calls. All calls will get forwarded, regardless of whether a busy signal or no-answer occurs.

 

To Deactivate Find Me, Follow Me:

  1. Dial *720 and press “Talk/Send” on your phone.
  2. Wait for the confirmation tone. All calls will now go straight to your original phone number.

18. How do I change my account language settings?

You may update your account language settings on the main Q Link Wireless website, the mobile site www.QLinkWireless.co, or on the My Mobile Account app. You only need to make this change using ONE of these methods to successfully update your account.

See instructions for each below.

1. How to change your account language settings on the Q Link Wireless Website

To update your account language settings directly on our main website, login to My Q Link, and on the right click “Account Profile”. Scroll to the “Language Preference” section and click “Change”.

 

The message shown below will appear, and you may choose your preferred language. This will be the language you view the website in, and your Q Link correspondence.

2. How to change your account language settings on the mobile site

To update your account language settings on our mobile site, www.QLinkWireless.co, you will need to go to the site and login to your account before you can make any changes.

You will immediately see Your Account Summary. In the top right corner is a button that will say ‘Español’ if your language is set to English, and it will say ‘English’ if your language is set to Spanish.

The pop up shown below will appear on your screen, and you may choose the language you’d like set for your account.

 

3. How to change your account language settings in My Mobile Account

To update your account language settings via My Mobile Account, login to your account via the mobile app and go to Menu. A menu will appear, and you should click the “Language” option.

 

The language selection page will appear on your screen and you can then set your account’s language preferences.

 

Be sure that after selecting your language, you see the message indicated on the bottom of the screen. This message confirms that you did successfully change your language settings.

 

How do I change the language view of the Q Link Wireless website?

If you would simply like to change the language you are viewing the website in, use the Language icon in the top right of the screen.

Important Note

This will NOT change your account language setting, including Q Link emails and other correspondence. To change the language you receive communication in, you must login to your Q Link Wireless account (see instructions above).

19. Why does a replacement phone cost $25?

The Q Link mission is to ease your mind and your budget by providing you a high-quality phone.

Unfortunately, the federal government does not reimburse us for the smartphones we provide. But that will never stop Q Link Wireless from providing all Q Link Members versatile smartphones at deeply discounted prices year round!

The smartphone model we send out for replacement orders is a Q Link Wireless Standard Smartphone. It will be packed with tons of upgraded features and has a value of $75.

Lifeline should make your life less stressful, and that is why we are more than happy to offer you a replacement smartphone for a discounted price of $25.

To make this $25 price even more valuable to you, all replacement phones come with 1Gig of FREE Data.

A discount of $25 allows us to:

  • Maintain our commitment to keeping your mobile phone expenses as low as possible.
  • Maintain our ability to provide you with the free Lifeline service you need!

Q Link Wireless – Connecting America.

This is more than just a slogan. It’s a commitment we take very seriously.

Safe and reliable mobile phone access is a right that everyone deserves, regardless of income.

We know you love and take care of your smartphone, but sometimes accidents happen or can’t be avoided. We, at Q Link Wireless understand want to make sure you can stay connected.

Click here to replace a lost, stolen, or damaged phone today!

20. What is Qlixar?

QLIXAR Rewards is a free app exclusive to Q Link Members.

  • We want to give you unlimited rewards, just for using your phone!
  • Watching fun videos and taking surveys about your favorite topics will earn you coins.
  • Are you interested in Politics and Tech? Food and Health? Gaming and Travel?
  • You name it, we cover it! You get to choose what you want to hear about.

From entertainment videos, the latest news straight from the hottest sources, and interactive surveys… there is no end to the fun you can have with QLIXAR. Plus, we are constantly uploading and adding new content for you to enjoy.

The more you use it, the more QLIXAR COINS you earn! Download QLIXAR here.

 

Why should I download QLIXAR?

QLIXAR coins can easily be redeemed for free minutes and free data.

And that’s not all… there will always be new rewards you can earn, which makes using QLIXAR more exciting than ever!

  • Watch videos
  • Take surveys
  • Check the news
  • Invite your friends
  • Earn unlimited coins
  • GET FREE TALK AND DATA!

Download QLIXAR here.

21. How can I get more data and minutes for free?

Q Link Wireless offers you several ways to get FREE Data added to your Lifeline plan!

Option 1: Uploading Proof Documents within 24 Hours

What better way to welcome you to Q Link Wireless than with FREE Data?

When you register for Q Link Wireless, you must complete an application and upload proof documents that will verify your eligibility for Lifeline services.

We would like to offer you a bonus of 100MB Data, in addition to your Lifeline plan, when you upload your required proof documents within 24 hours of submitting your Q Link application!

(Click here to learn more about what a proof document is, and how to upload them)

You better hurry and start uploading, so you can start talking!

 

Option 2: Refer-a-Friend

  1. Spread the word about Q Link Wireless. (Friends, family, media)
  2. Encourage your friends and family to get ‘FREE phone service for life’ so you can all stay in touch!
  3. Earn 100MB Data!

What’s not to love about the Q Link Wireless Refer-A-Friend program?

Just remember, your friend has to be successfully registered and signed up for Q Link before you can claim your bonus data and minutes.

Click here to learn how to participate in this exciting opportunity!

Option 3: Recycle Rewards

With our Recycle Rewards program, you can earn a FREE Data for sending us your used smartphone!

If you have an old phone that you don’t use anymore, why not transform it into extra data and minutes for your current phone?

It’s fast, it’s simple, and best of all, it’s absolutely free.

Just follow these three steps:

  1. Pack it!
    Download your free mailing label. Print it out and affix it to the top right corner of an envelope containing your phone. Be sure to fill in your Q Link phone number!
  1. Mail it!
    Drop the envelope off at the nearest post office or mailbox.
  1. Enjoy more!
    As soon as we receive your phone, you’ll get 1GB of free Data and 1 month of unlimited Talk.

Recycle program

We’ll either donate your old phone to someone who needs one, or just recycle it!

Isn’t it nice to know your old phone is moving on to greater things?

Option 4: QLIXAR – Rewards are just a click away!

Download QLIXAR today, exclusive to Q Link Members!

QLIXAR is an easy way to get exciting rewards. Watch fun videos and take surveys on topics you choose, and you’ll earn FREE Data. We’re constantly adding new content and rewards!

Click here to learn how you can start collecting your rewards with QLIXAR today.

22. Can I Bring My Own Phone to Q Link Wireless?

Yes you can!

Our Bring Your Own Phone program allows you to bring the phone of your choice to our network (if compatible). Just follow these three easy steps to get started:

  1. Check Your Phone’s Compatibility
    To see if your phone is eligible for the BYOP program, enter your IMEI, MEID, or ESN at www.qlinkwireless.com/BYOP.aspx
    To find your phone’s ID, watch this video:


    Or take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone.

  2. Q Link Setup
    Once you confirm your phone’s compatibility, we’ll let you know if you need a SIM card kit.
    -If you do, we’ll ship it to you for FREE.
    -If you don’t need a SIM card, we’ll activate your phone right away!

  3. Activate Your Phone
    To ensure that your phone is now activated on the Q Link Wireless network, you will need to follow these instructions.
    Be sure to check out our guide on how to back up your phone before performing any form of reset.

23. How do I get my phone to work after bringing it to Q Link Wireless?

To activate the smartphone you brought to Q Link Wireless, please follow the steps below in the order shown.

  • GSM smartphone: Customer information stored on a removeable SIM card that may be used in other compatible GSM devices.

iPhone Network Reset (Manually)

*Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 

  1. Go to Settings > General and scroll down and tap Reset then tap Network Reset Settings.
  2. If prompted, enter your iPhone password and confirm the reset.
  3. Wait for the phone to complete the reset process.

iPhone Manual Network Selection

Step 2 

  1. From the Home screen tap Settings.
  2. Tap Cellular then select Network Selection.
  3. Slide the automatic slider to the OFF position to start scanning for networks.
  4. Select T-Mobile.

iPhone Check Carrier Settings Update (Manual)

  1. Make sure that your device is connected to a Wi-Fi or Cellular Network.
  2. Tap Settings > General > About. If an update is available, you’ll see an option to update your Carrier settings.
  3. To see the Carrier settings version on your device, tap Settings > General > About > Carrier.
  4. If you inserted a new SIM card into your iPhone, you’ll need to download the Carrier settings for your new carrier.

Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.

Android Network Reset (Manually)

 * Resetting your network settings will NOT result in any loss of information from your phone.

Step 1 

  1. Go to Settings > Backup and Reset / General Management > Reset Network Settings > Reset.
  2. If prompted, enter your password, and confirm the reset.
  3. Wait for the phone to complete the reset process.

Step 2 

  1. First, go to Settings > Mobile Data and ensure that Mobile Data is enabled. (This will vary depending on your Android phone. You may find it under Mobile Networks, Data Usage, or More)
  2. Tap the switch OFFand then back ON. The color should change to Green.
  3. Next, go to Settings > System Updatesthen tap Update Profile and wait for the process to complete.
  4. Tap YES to any updates if prompted. Your phone will now restart.

Android Manual Network Selection

Step 3 

  1. Go to Settings > Mobile Network > Preferred Network Type and select GSM or LTE. (If none of these options are present, select Automatic or Home)
  2. Go to Settings > Connections > Networks Operators and select T-Mobile/ GSM or 313-100.
  3. Turn the phone OFF and then back ON.
  4. Go to Settings > Connections > Networks Operators > Select T-Mobile/ GSM or 313-100.

Note: If your phone fails to connect after following these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.

24. How do I activate my phone with a Q Link Wireless SIM card?

If your phone is compatible with Q Link Wireless, you are eligible to Bring Your Own Phone to our network! If you need a SIM card, we will be happy to send you one at no cost.

The SIM kit you receive should include your Q Link SIM card, 3 SIM card adapters, and a SIM card-eject tool.

First, you will need to turn off your phone and remove the SIM card currently in your phone.

You can do so by using the SIM card-eject tool in your Q Link kit, and pushing it into the small hole next to the tray. If you happen to misplace your eject tool, a paper clip will also work.

After removing your old SIM card, take out your Q Link SIM card.

If you look closely there are 3 cut-out sizes of the SIM card

Compare your old SIM card to the Q Link card to determine which of 3 cut-out SIM cards will be the correct size for your phone. Once determined, punch out the appropriate size.

If you do not have a SIM card at all, you can search online to see which size SIM will fit your phone.

When you have figured out the correct SIM card size, place it into your phone and turn it on.

Your SIM card is now installed!

Now that you have a Q Link SIM, you will need to perform a Network Reset to activate it.

25. Will I need a new SIM card for my phone if I bring it to Q Link?

If you already have a SIM card in the smartphone you plan to bring to Q Link, you’ll have to enter its last 4 digits to see if it’s compatible with our network. If you can’t find the SIM number, check out our guides on finding your Android’s SIM card number or finding your iPhone’s SIM card number.

If your current SIM card is compatible, you just need to activate your phone to start enjoying free service for life!

If your current SIM card is not compatible, you’ll need to verify your address so we can send you a free SIM card kit without any shipping or activation fees!

After you receive the kit, just follow our instructions on inserting the new card into your smartphone and then get your phone activated!

26. Where can I find the SIM card number on my iPhone?

Your SIM card number, also called the ICCID (Integrated Circuit Card Identifier), is imprinted on the card and can be found in different locations based on the type of smartphone you have. There are 2 different ways to locate your SIM number or ICCID:

  1. Display the SIM number in the Settings screen: Go to Settings > General> About. Then scroll down and locate the ICCID number.
    sim card for iphone
  2. Or, eject the SIM card: Insert a paper clip or a SIM-eject tool into the hole beside the tray and eject the tray then remove the SIM card and locate the SIM number on the card.
    sim card number

27. Where can I find the SIM card number on an Android?

Your SIM card number, also called the ICCID (Integrated Circuit Card Identifier), is imprinted on the card and can be found in different locations based on the type of smartphone you have. There are 3 different ways to locate your SIM number:

    1. Display the SIM number on the screen: Go to Settings > About Phone > Status then scroll down and locate the ICCID number.
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    2. Eject the SIMcard: Insert a paper clip or a SIM-eject tool into the hole beside the tray and eject the tray then remove the SIM card and locate the SIM number on the card.

sim card number

  1. Remove the back cover and the battery then slide out the SIM card and locate the SIM number on the card.
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28. Where can I find the IMEI/MEID/ESN number on my iPhone?

There are 3 different ways to find your IMEI/MEID/ESN number on your iPhone. Try any of them.

Option 1:

  • Dial *#06# and the IMEI /MEID/ESN will show on the screen.
    imei in iphone

Option 2:

  1. Go to Settings
  2. Tap General
  3. Tap About
  4. Scroll down and locate the IMEI/MEID/ESN number.
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Option 3:

  1. Insert a paper clip or a SIM-eject tool into the hole beside the tray
  2. Eject the tray
  3. Then view the IMEI number on the tray.
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30. Where can I find the IMEI/MEID/ESN number on my Android phone?

There are different ways to find the IMEI/MEID/ESN number on your Android Phone.

Option 1:

  1. Go to Settings
  2. Tap About Phone
  3. Tap Status
  4. Scroll down and locate the IMEI/MEID/ESN number.

Option 2:

  1. Dial *#06# to have your IMEI/MEID/ESN show up on your screen.

Option 3:

  1. Remove the back cover and the battery to view the IMEI/MEID/ESN number.
    find imei in android from Q Link Wireless