eSIM Activation Troubleshooting Step-By-Step Guide

Are you trying to activate your new Q Link Wireless account with an eSIM? Follow this step-by-step guide to get activated and start your service.

Follow These Steps Before Scanning Your QR Code:

1. Check your phone’s eSIM compatibility
  • Double-check that your phone supports eSIM. If your phone has an EID number, your phone is eSIM compatible. To check go to Settings and tap About. You can also dial *#06# to check your EID number.
2. Ensure your phone is unlocked
  • Unlocked phones are not tied to a specific carrier’s network which means they can work with more than one service provider. If you brought your own phone to Q Link Wireless, make sure it’s carrier unlocked.

For iPhones 

  1. Go to Settings
  2. Select General
  3. Tap About
  4. Scroll down and locate Carrier Lock
  • If it shows NO SIM restrictions, your iPhone is unlocked.
  • If it shows SIM locked, your iPhone is locked.

For Androids 

  • Since there are many types of Android devices, check out our unlocking guide.
3. Remove Your SIM Card
  • If your physical SIM is not being used for an active phone number, remove it from your phone before installing your new eSIM.
  • If you currently have an eSIM installed that will no longer be used for an active phone number, delete the eSIM before installing your new one.
4. Connect to Wi-Fi
  • Ensure your phone is connected to Wi-Fi and is charged or plugged in during the activation process.
5. Update Software
  • Make sure your phone is running on the most up-to-date operating system to avoid any software-related issues.

For iPhone: 

  1. Go to Settings
  2. Select General
  3. Tap Software Update
  4. Check for Updates

For Androids:  

  1. Go to Settings
  2. Select System
  3. Tap System Update
  4. Check for updates
6. Restart your phone
  • Before scanning the QR code or installing the eSIM manually, remember the golden rule, turn your phone off and on.

Frequently Asked Questions

After performing all the steps above, you’re ready to scan your QR code (or install your eSIM manually through your phone settings). 

  • Locate your eSIM information in the Member’s area under ‘My Lines’ or through your email.
    • Ensure the code is clear and not distorted or blurry on the display screen.
    • Make sure your camera lens is clean and working properly.
    • Adjust the brightness of the screen displaying the QR code, either increasing or decreasing it as needed.Only scan the QR code with the phone you plan to use with that line.

      Unable to scan the QR code? 

    If scanning the code still fails or you do not have another device to display the QR code on, manually install your eSIM.

    1. Connect the phone, on which you plan to install your eSIM, to a Wi-Fi network.
    2. Find your eSIM information in the Member’s area under “My Lines” or through your email.
    3. Select your operating system, either Android or iPhone then follow the steps to “Install eSIM Manually”.
    4. You’ll need the SM-DP+ address and activation code located under the QR code. If your phone also asks for a confirmation code, leave this field blank.

Having trouble activating your service on an iPhone?

If your iPhone is notifying you of errors, try this:

  1. Go into Settings
  2. Select Cellular
  3. Scroll down and click on the phone number you’re activating.
  4. Make sure that “Turn on This Line” is toggled on.

 

  • – If it’s still not working, reset the network setting, reconnect to your Wi-Fi, and try again.
  •  
  • – If you get an error message on your iPhone that says the “activation server is temporarily unavailable” or “cannot be reached” when trying to activate, wait a few minutes, then repeat the previous steps.
  •  
  • Check Coverage: To successfully activate your eSIM you must be in an area with available coverage.

  • Code no longer valid Error

    • When you see the error “code is no longer valid” it usually means the eSIM was already used. If you’re trying to install your eSIM on a new phone or reinstall it on the same phone, you need to get a replacement eSIM first.

     

    SIM not supported Error

    • Restart your phone and try again, if the error happens again your phone is likely locked to a different service provider.

eSIM Still not working? We’re here to help.

If after following all these steps you’re still unable to activate your eSIM, reach out to our customer support team for help. Make sure to call from a different phone than the one you’re trying to activate your eSIM on.

Want more information about eSIM?

Click here to learn more.