Can my Lifeline account be terminated for non-usage?

As per the Lifeline program’s restrictions, you MUST use your Q Link phone at least once a month (or once within thirty (30) consecutive days). As the thirty (30) day mark of inactivity approaches, Q Link Wireless will notify you by email or text that your Lifeline cell phone service is in danger of being turned off.

Here’s how you can keep your Q Link service active:

  • Place or Receive a call to a friend or family member, right now!
  • Use your phone to send a text to a friend or family member, right now!
  • Use the free data (Disconnect from Wi-Fi!) on your phone to surf the web, check social media, send or receive an email, watch a video, or use apps & features that require data, right now.

You can also contact Q Link Wireless to confirm that you want to continue receiving Lifeline service.

  • Please send an email to Include your name and enrollment ID (or your Q Link phone number) in the subject line or body of the email.
  • Call us toll-free at 1-855-754-6543 to speak with a Customer Support Representative.