What does "Emergency Calls Only, Network not available" mean?
When you receive an error message on your phone that says, “ Emergency Calls Only, Mobile/Cellular Network not available,” it means that your phone is unable to connect to the mobile network to make calls or send messages, except for emergency calls to the authorities. Here are some troubleshooting steps you can follow to resolve this issue:
- Check your network coverage: Ensure that you are within the network coverage area and if there are any outages. You can check this by going to Q Link Wireless Coverage and entering your location details.
- Restart your phone: Try restarting your phone, as this may resolve any software-related issues that may be causing the problem.
- Check your SIM card: Ensure that your SIM card is inserted correctly and is not damaged or expired. If it is damaged or expired, you may need to replace it. Watch our step-by-step tutorial.
- Check your account status: Ensure that your account is active and in good standing. If your account is suspended or has been terminated, you may need to contact our tech support specialist to resolve the issue.
Click What does it mean when I get an error message that says, “No Service?”
When you receive an error message that says “No Service” on your phone, it means that your phone is unable to connect to the cellular network to make or receive calls or access the internet.
To troubleshoot this error, here are some steps you can follow:
- Check your signal strength: Ensure your phone receives a strong cellular signal. If you are in an area with poor signal strength, your phone may not be able to connect to the network. Try moving to a different location or going outside to see if the signal improves.
- Check your account status: Make sure that your account is active and in good standing. If you have not paid your bill or there is an issue with your account, your service may be temporarily suspended.
- Restart your phone: Try restarting your phone and see if the error message disappears. This may resolve any software-related issues that may be causing the problem.
- Check for software updates: Ensure your phone is running the latest updates. Sometimes, outdated software can cause connectivity issues.
- Check your SIM card: Verify that your SIM card is inserted correctly and is not damaged or expired. A faulty SIM card can cause connectivity issues.
- Reset your network settings: Try resetting your network settings to their default values. This may help resolve any issues related to your phone’s network configuration.
- Contact us: If none of the above steps resolve the issue, inform a tech support specialist about the error message. They may be able to provide further assistance, such as checking if there is an outage in your area or providing a replacement SIM card.