Error Messages: No SIM/ICCID


What does it mean when I get an error message that says, “NO SIM/ICCID?”

When you receive an error message that says, “NO SIM” or “SIM not detected” or “ICCID”, it means that your phone is unable to detect or read the SIM card inserted in your phone. This error message can be caused by several factors, including a faulty SIM card, incorrect insertion of the SIM card, or a problem with the phone’s SIM card slot.

To troubleshoot this issue, you can follow these steps:

  1. Check the SIM card: Make sure that the SIM card is inserted correctly and is not damaged or expired. Remove the SIM card and reinsert it carefully, ensuring that it is securely in place. Check to see if the SIM card is damaged or expired, and if so, contact us for a replacement. Watch our step-by-step tutorial.
  2. Check the SIM card slot: Inspect the SIM card slot on your phone to ensure that it is clean and free from debris. If there is any dust or dirt in the slot, gently clean it out with a soft, dry cloth or compressed air.
  3. Restart your phone: Try restarting your phone to see if this resolves the issue. Sometimes, a simple restart can fix minor software glitches that may be causing the error message.
  4. Contact us: If the issue persists, contact Tech Support and inform them about the error message. They may be able to provide further assistance, such as checking if your phone is compatible with their SIM card or providing a replacement SIM card.

In summary, the “NO SIM” or “SIM not detected” or “ICCID” error message indicates that your phone is unable to detect or read the SIM card inserted in your phone, and can be resolved by checking the SIM card, the SIM card slot, restarting your phone, or contacting tech support.

What is ICCID?

Integrated Circuit Card Identifier (ICCID) is a unique 19 or 20-digit number assigned to your SIM card. It is used to identify the SIM card and it also stores information for the Q Link Wireless Network. It is printed on the SIM card itself and can also be found in the SIM card settings on your phone once the SIM Card is inserted. 

The ICCID is important for mobile network operators because it helps us to identify and authenticate you on our network, and it also allows us to track and manage the use of the SIM card and associated services. The ICCID is used in the activation and provisioning process when a new SIM card is purchased and activated on the Q Link Wireless network.

Where can I find my SIM card’s ICCID number?

You can find your SIM card’s ICCID number in several ways depending on the type of phone you have. Here are some ways to find your SIM card’s ICCID number:
  1. On the SIM card itself: The ICCID is printed on the SIM card itself. To see it, remove the SIM card from your device and look for a long number that starts with “890”.
  2. In the settings menu of your phone: On most phones, you can find the ICCID number in the settings menu. Go to “Settings”, then “General” or “About Phone”, and look for the “SIM Status” or “SIM Card” option. The ICCID number should be listed there.
  3. Dial a code on your phone: Some phones allow you to dial a code to see your SIM card’s ICCID number. Dial this code *#06# and your device should display your ICCID number.
If you’re having trouble finding your ICCID number, you can contact a Tech Support Specialist for assistance.

SIM Disabled

What does it mean when I get an error message that says, “SIM Disabled?”

When you receive an error message that says, “SIM Disabled,” it means that your SIM card has been deactivated or temporarily suspended, and you are no longer able to use it to make calls, send messages, or use mobile data. Here are some steps you can follow to troubleshoot this error:
  1. Contact us: The first step is to contact our Tech Support Specialist and inquire about why your SIM card has been disabled. They will be able to provide you with information on the reason behind the deactivation and the steps you can take to reactivate the SIM card.
  2. Verify SIM card: Ensure that the SIM card is properly inserted into your phone and not damaged. Sometimes a faulty SIM card can lead to an error message.
  3. Check account status: Ensure that your account with us is active and in good standing.
  4. Reactivate SIM card: If we confirm that your SIM card has been deactivated, you can follow our instructions to reactivate it. You may need to provide certain documentation and pay a small fee before your SIM card is reactivated.
  5. Replace SIM card: If your SIM card cannot be reactivated or if it is damaged, you may need to replace it with a new one. (You may be subject to fees)