Faulty SIM Card

If you suspect that you have a faulty SIM Card, you should contact a tech support specialist as soon as possible to report the issue. To receive a replacement SIM Card, you may need to provide some information, such as your account details and the reason for the replacement. They may ask you to perform some basic troubleshooting steps, such as restarting your phone or removing and reinserting the SIM Card. If the issue persists, they may provide you with a replacement SIM Card. (You may be subject to fees)

We are happy to assist you and provide further guidance on the replacement process.

Need more help?

Your satisfaction is our priority, and we are dedicated to providing you with the best possible support. If you have any concerns or questions about the replacement process or any other mobile-related matters, please don’t hesitate to reach out. We’re here to assist you every step of the way.

To explore additional error messages that may require assistance, please click here.