There are several easy ways to get in touch with us:

Email:

1. Click here to send us an email.
2. Be sure to provide your phone number, email address, and full name, as they appear on your account.

NOTE: It may take up to 72 hours for our Customer Support team to begin processing your request.

Phone:

1. Call us toll-free at 1-855-754-6543.
2. Follow the prompts to resolve your issue.

NOTE: Customer Support is available Monday – Friday: 8:00 AM EST to 8:00 PM EST, and Saturday – Sunday: 9:00 AM EST to 6:00 PM EST.

Mail:

1. You can send us mail via USPS to:

Q Link Wireless
499 E Sheridan St, Ste 200
Dania, Florida 33004

2. Be sure to include:
   • the reason you are contacting us
   • your name
   • your Q Link enrollment ID (or a phone number where we can reach you).

NOTE: Response times may vary depending on mail processing and delays. Once we receive your letter, it may take up to 72 hours for our Customer Support team to begin processing your request.

Insert your Q Link SIM Card into your phone. Learn how with our handy SIM installation guide. If you don’t need a SIM card, continue to step 2.

1. Perform a Network Reset on your phone. Check our Network Reset guide to see how.
2. Download the My Mobile Account App from the App Store (iPhone) or Google Play Store (Android) and log in using your Q Link phone number.
3. Make a test call to 305-260-6232 to complete the activation.

Congratulations! Your smartphone is now connected to the Q Link Wireless network. Enjoy your Free Phone Service!

If you Purchased a New Q Link Phone

1. Turn on your new phone.
2. Open the pre-installed My Mobile Account App and log in using your Q Link phone number.
3. Make a test call to 305-260-6232 to complete the activation.

Congratulations! Your smartphone is now connected to the Q Link Wireless network. Enjoy your Free Phone Service!