If your Q Link cell phone is locked or frozen, performing a Master/Factory Reset can help unlock or unfreeze it. Master Resets, also known as Factory Resets or Hard Resets, should only be used as a last resort after exhausting other troubleshooting methods.
It’s important to note that a Master Reset will erase all data stored on your phone. To safeguard your information, we strongly advise creating a backup before proceeding with the Master Reset.
What type of phone do you have?
Essential Steps to Back Up Your iPhone Before a Master Reset: Comprehensive Guide for All iPhone Versions
For iPhone with iOS 14 or later:
- Connect your iPhone to a Wi-Fi network.
- Go to “Settings” and tap on your name at the top.
- Select “iCloud” and then tap on “iCloud Backup.”
- Toggle on the “iCloud Backup” option.
- Tap on “Back Up Now” to initiate an immediate backup.
For iPhone with iOS 13 or earlier:
- Connect your iPhone to a Wi-Fi network.
- Go to “Settings” and tap on “Your Name” or “Apple ID.”
- Tap on “iCloud” and then select “iCloud Backup.”
- Toggle on the “iCloud Backup” option.
- Tap on “Back Up Now” to start an immediate backup.
You can also back up your iPhone using iTunes or Finder on a computer:
- Connect your iPhone to your computer using a USB cable.
- Open iTunes (for macOS Mojave and earlier) or Finder (for macOS Catalina and later).
- Select your iPhone when it appears in iTunes or Finder.
- Click on the “Back Up Now” button to initiate the backup.
Note: It’s essential to ensure you have enough available storage space on iCloud or your computer for the backup.
Remember to consult your specific iPhone’s user manual or Apple’s support website for further assistance if needed.
Essential Steps to Back Up Your Android Before a Master Reset: Comprehensive Guide for All iPhone Versions
For Android 11 and newer versions:
- Go to “Settings” on your Android.
- Scroll down and tap on “System.”
- Select “Backup.”
- Ensure the “Backup to Google Drive” option is toggled on.
- Tap on “Back up now” to initiate an immediate backup.
For Android 10 and older versions:
- Open the “Settings” app on your Android.
- Scroll down and tap on “System” or “System and Backup.”
- Select “Backup” or “Backup & Reset.”
- Enable the “Back up my data” or “Backup account” option.
- Tap on “Back up now” to start an immediate backup.
You can also back up your Android using third-party apps or specific manufacturer tools. Check your device’s user manual or the manufacturer’s support website for more information.
Remember to ensure you have sufficient space available on your backup destination (e.g., Google Drive, external storage) to accommodate the backup.
Please consult your specific Android user manual or the Android support website for further assistance if needed.
How to Perform a Factory Reset on Your iPhone and Android: Step-by-Step Guide
Performing a factory reset on your phone will erase all data and restore it to its original settings. Here are general instructions on how to perform a factory reset on an iPhone and Android.
Still having issues?
For instructions on backing up your phone data and performing a Master Reset, please take a look at your phone’s user manual.