How do I re-certify for the Lifeline Assistance Program?

In order to continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in certain public assistance programs such as Food Stamps/Supplemental Nutrition Assistance Program (SNAP), Medicaid, or Supplemental Security Income (SSI).

If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.

You will be notified when it’s time to re-certify via phone, text, email, and postcard. If you do not submit your free Annual Re-certification by December 31, your cell phone service will be turned off.

We have several ways for you to re-certify. Just choose the one that’s easiest for you:

  • ONLINE – Re-certify online by going to and then follow the instructions on that page.
  • OVER THE PHONE – Easily re-certify in minutes with one of our Re-certification Specialists! Just call us toll-free at 1-855-657-5465.

Completing your Annual Re-certification will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.