Q Link Wireless participates in the Lifeline program, a government benefit that requires customers to demonstrate their eligibility. You may need to provide documents such as proof of identity, proof of participation in a government program, or proof of income.
For all states except Texas, please submit these documents through the National Verifier website.
Texas Customers
For Texas customers, follow the steps below to submit proof to Q Link and complete your order:
1. Log in to My Q Link to see what type of proof documents will complete your order.
(example: proof of identity, proof of income, or proof of participation in a government program)
2. If you aren’t sure what documents to send, click these links for lists of the acceptable types of documentation you can upload:
- Documents showing proof of identity
- Documents showing proof of participation in a government program
- Documents showing proof of low income
3. Upload copies of your documents using any of the following methods:
- Upload Online: Log in to My Q Link to upload your proof.
- Webcam: Log in to My Q Link to take a picture of your proof with a webcam.
- Email: Attach your proof document to an email and send it to documents@qlinkwireless.com.
- Mobile Phone: Take a picture of your proof document with a mobile phone, attach the image to an email, and send it to documents@qlinkwireless.com.
- Fax: Log in to My Q Link to download a fax cover page. Fax your document with the cover page toll-free to 1-855-837-5465.
- Mail: Send us copies of your proof documents by mailing them.
Q Link Wireless
Document Support
499 East Sheridan Street
Suite 200
Dania, FL 33004
To submit your proof now, log into your My Q Link account, and enter your email as your username and your zip code as your password, unless you’ve already changed it.