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 Login Issues

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Help Center »

1. How do I log into my Q Link Wireless account?

To log into your My Q Link account, please visit www.qlinkwireless.com/members and enter your username and your password. From the member’s area you can:

  • Upload proof documents
  • Check the status of an order
  • Learn about your plan’s features
  • See your phone manual
  • View your usage
  • Add more minutes
  • Change your password
  • Recertify your service

My Q Link does not allow you to log in if cookies are disabled, so make sure they’re enabled before trying to log in. If you’re having trouble logging in, you should first make sure that cookies are enabled on your account.

Still can’t log in?

Double check your username and password. If you still can’t log in, or forgot your password, click “Forgot your password?”

This will send you an email with a link to reset your password.

You can also log in using the “Forgot Your Login?” section by typing in your Date of Birth, Last 4 digits of your SSN, and your Zip Code.



2. How do I reset my password?

Before you can reset your password, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.

To change your password, first log into My Q Link and enter your username (that’s your email) and your password (that’s your zip code). Once logged in, click on “Change Password” under “My Q Link” on the right-hand side. You will then be prompted to add in a password of your choice.

Change Q Link Password

 



Help Categories

Select your topic below:

  • Lifeline Service & Plans
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Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

Get Help

To learn about your account click here

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Testimonials

  • "I love my new phone from Q Link Wireless because it is easy to use and now I will never be without a phone. Thanks Q Link!"
    — Nikki, WI
  • "Q Link’s service never lets me down. They sent me an excellent phone which I love and I have never had a problem. I use my phone to make appointments and stay connected with my work, friends and family."
    — David, AZ
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