Login Issues
1. How do I log into my Q Link Wireless account?
To log into your My Q Link account, please visit www.qlinkwireless.com/members and enter your username (that’s your email) and your password (that’s your zip code unless you changed your password). From the member’s area you can:
- Upload your proof documents
- Check the status of your order
- Learn about your Q Link plan features
- Track your phone with your tracking number
- See your phone manual
- View your usage
- Add more minutes
- Change your password
- Recertify
Here is where you enter in your username and password to login:
If you’re having trouble logging in, you should first make sure that cookies are enabled on your account.
My Q Link does not allow you to log in if cookies are disabled, so make sure they’re enabled before trying to log in.
Still can’t log in?
Double check your Username (email) and password (zip code unless you changed it). If you still can’t log in, or forgot your password, click “Forgot your password?”
This will send you an email with a link to reset your password.
You can also log in using the “Forgot Your Login?” section by typing in your Date of Birth, Last 4 digits of your SSN, and your Zip Code.
2. How do I reset my password?
Before you can reset your password, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.
To change your password, first log into My Q Link and enter your username (that’s your email) and your password (that’s your zip code). Once logged in, click on “Change Password” under “My Q Link” on the right-hand side. You will then be prompted to add in your password of choice.
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here