- Upload proof documents
- Check the status of an order
- Learn about your plan’s features
- See your phone manual
- View your usage
- Add more minutes
- Change your password
- Recertify your service
My Q Link does not allow you to log in if cookies are disabled, so make sure they’re enabled before trying to log in. If you’re having trouble logging in, you should first make sure that cookies are enabled on your account.
Still can’t log in?
Double check your username and password. If you still can’t log in, or forgot your password, click “Forgot your password?”
This will send you an email with a link to reset your password.
You can also log in using the “Forgot Your Login?” section by typing in your Date of Birth, Last 4 digits of your SSN, and your Zip Code.
Before you can reset your password, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.
To change your password, first log into My Q Link and enter your username (that’s your email) and your password (that’s your zip code). Once logged in, click on “Change Password” under “My Q Link” on the right-hand side. You will then be prompted to add in a password of your choice.
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