How to Insert Your SIM Card into the HP Serrano

If you’re a new Q Link Wireless customer and need assistance with inserting your SIM card, follow these easy steps to begin using your FREE Cell Phone Service.


Step 1: Turn on your phone

Make sure your HP Serrano is turned on.

Turn on your phone

Step 2: Open the back cover

Flip the phone over and locate the small notch at the bottom of the back cover. Insert your finger into the notch and carefully pull up to open the back cover. You should hear some creaking noises if you’re doing it right.

Open the back cover

Step 3: Locate the SIM card slot

Look for the SIM card slot, which may have the word “SIM” printed near it.

Locate the SIM card slot

Step 4: Remove old SIM card (if applicable)

If you have an old SIM card, gently push the SIM card with your finger and slide it out.


Remove old SIM card (if applicable)

Step 5: Choose the right SIM card size

Select the smallest SIM card size from the SIM card kit.

Choose the right SIM card size

Step 6: Insert the SIM card

Turn the SIM card over and keep the indented corner in mind. Make sure to place it in the same direction as the arrow is facing. Gently slide the Q Link SIM card into its slot and push it all the way in.

Insert the SIM card

Step 7: Put on the back cover

Put the back cover back on and secure it by pressing down on the corners.

Put on the back cover

Still Having Issues?

If you encounter any issues or have any further questions, please contact Q Link Wireless Tech Support for assistance. 

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