Every smartphone we provide our Q Link Members is covered by two warranties.
14 Day Q Link Guarantee
Q Link Wireless will replace any phone that does not work with a brand new smartphone within 14 days of delivery. Cosmetic defects/scratches do not qualify under the return policy.
How to return your defective phone to Q Link within 14 days of delivery:
- Call Customer Support at 1 855-754-6543 to speak with a representative and get a return authorization number (RMA). Returns WILL NOT be accepted without an RMA number!
- Write the RMA number on the prepaid shipping label, available to download here. Cut off the label and tape it to the original box.
- Place the defective phone inside the original box, seal with tape, and drop it off at your local post office to ship it back to Q Link Wireless at no cost.
All of our smartphone models include a 1 year Manufacturer’s Warranty.
If your phone breaks within 1 year of delivery, you can reach out to the manufacturer of the smartphone for assistance on getting a replacement.
What if my phone’s warranties are expired?
Upgrading Your Smartphone
If your phone has surpassed its warranty, you can still get an affordable smartphone.
We offer Q Link Members an exclusive discount of $25 for an upgraded ZTE Z3001S smartphone.
Bring Your Own Phone
Have a smartphone you already love? Bring it to Q Link Wireless at absolutely no cost!
We’ll even provide you with a FREE SIM card, if you need one.
The Q Link mission is to ease your mind and your budget by providing you a high-quality phone.
Unfortunately, the federal government does not reimburse us for the smartphones we provide. But that will never stop Q Link Wireless from providing all Q Link Members versatile smartphones at deeply discounted prices year round!
The smartphone model we send out for replacement orders is a Q Link Wireless Standard Smartphone. It will be packed with tons of upgraded features and has a value of $75.
Lifeline should make your life less stressful, and that is why we are more than happy to offer you a replacement smartphone for a discounted price of $25.
To make this $25 price even more valuable to you, all replacement phones come with 30 days of FREE unlimited Talk and 1GB of free Data.
A discount of $25 allows us to:
- Maintain our commitment to keeping your mobile phone expenses as low as possible.
- Maintain our ability to provide you with the free Lifeline service you need!
Q Link Wireless – Connecting America.
This is more than just a slogan. It’s a commitment we take very seriously.
Safe and reliable mobile phone access is a right that everyone deserves, regardless of income.
We know you love and take care of your smartphone, but sometimes accidents happen or can’t be avoided. We, at Q Link Wireless understand want to make sure you can stay connected.
Click here to replace a lost, stolen, or damaged phone today!
We’re sorry that you’re experiencing technical problems charging your phone.
If your phone isn’t working or does not turn on, please follow these steps:
- Make sure you’ve removed any tape or stickers from your battery that would prevent it from making full contact with the phone.
- Clean your battery contacts. This can be done with rubbing alcohol on a q-tip. Gently rub contacts and surrounding area on both the phone and battery. Remove any visible dust or debris.
- Plug the charger into both the wall and your phone, and then charge the battery for 4 to 6 hours before attempting to use your phone.
If you’ve tried these troubleshooting instructions, and you’re still having problems with your phone, you can request a replacement charger at no cost through our easy online ordering system. You may also purchase a replacement phone for a discounted rate of $25.
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