Tag Archives: broken charger

Is my Q Link phone covered under warranty?

Yes, it is! Click here to see what warranty your phone is currently under.

Every smartphone we provide our Q Link Members is covered by two warranties.

14 Day Q Link Guarantee

Q Link Wireless will replace any phone that does not work with a brand new smartphone within 14 days of delivery. Cosmetic defects/scratches do not qualify under the return policy.

How to return your defective phone to Q Link within 14 days of delivery:

  1. Call Customer Support at 1 855-754-6543 to speak with a representative and get a return authorization number (RMA). Returns WILL NOT be accepted without an RMA number!
  2. Write the RMA number on the prepaid shipping label, available to download here. Cut off the label and tape it to the original box.
  3. Place the defective phone inside the original box, seal with tape, and drop it off at your local post office to ship it back to Q Link Wireless at no cost.

Manufacturer Warranty

All of our smartphone models include a 1 year Manufacturer’s Warranty.
If your phone breaks within 1 year of delivery, you can reach out to the manufacturer of the smartphone for assistance on getting a replacement.

What if my phone’s warranties are expired?

Upgrading Your Smartphone

If your phone has surpassed its warranty, you can still get an affordable smartphone.
We offer Q Link Members an exclusive discount of $25 for an upgraded ZTE Z3001S smartphone.

Get your upgraded smartphone today!

Bring Your Own Phone

Have a smartphone you already love? Bring it to Q Link Wireless at absolutely no cost!
We’ll even provide you with a FREE SIM card, if you need one.

What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. We understand troubleshooting can be difficult.

Please use the following links for quick and easy troubleshooting:

 

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please do not call from the phone you are experiencing problems with, call from a different phone so that we can speak with you while performing a few quick troubleshooting steps on your problem device.

Ready to upgrade?

If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.

You may also bring a different smartphone to our network with Q Link’s Bring Your Own Phone program. All you need to do is confirm the eligibility of your phone to get started.

**If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!**


What if my battery or charger doesn’t work or breaks? What if my phone won’t charge?

We’re sorry that you’re experiencing technical problems charging your phone.

If your phone isn’t working or does not turn on, please follow these steps:

  1. Make sure you’ve removed any tape or stickers from your battery that would prevent it from making full contact with the phone.
  2. Clean your battery contacts. This can be done with rubbing alcohol on a q-tip. Gently rub contacts and surrounding area on both the phone and battery. Remove any visible dust or debris.
  3. Plug the charger into both the wall and your phone, and then charge the battery for 4 to 6 hours before attempting to use your phone.

If you’ve tried these troubleshooting instructions, and you’re still having problems with your phone, you can request a replacement charger at no cost through our easy online ordering system. You may also purchase a replacement phone for a discounted rate of $25.