byop Archives - Q Link FAQ

Can I transfer my number to Q Link Wireless?

Yes, you can now bring your existing number to the Q Link Wireless network.

For the fastest number transfer possible, please have the following information available:

Your existing Phone number
The account number from your existing provider
The account password from your existing provider
Billing name and address on your existing provider’s account

Eligibility Guidelines:

Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer or your number will NOT be eligible.
Pay any remaining balances with your current provider. Otherwise, you will not be allowed to port even if the number is still active.
Your phone needs to be unlocked. Talk to your current provider to make sure your phone is unlocked.
Do NOT have a current port initiated with your current provider. If you do, you will have to call them to cancel it.

Your old number and account will get deactivated as soon as your number is approved to transfer to Q Link.

Once you follow these instructions and have the proper information on hand, call us at 1-(855) 754-6543 to get your number transferred!

Will I need a new SIM card for my phone if I bring it to Q Link?

If you already have a SIM card in the smartphone you plan to bring to Q Link, you’ll have to enter its last 4 digits to see if it’s compatible with our network. If you can’t find the SIM number, check out our guides on finding your Android’s SIM card number or finding your iPhone’s SIM card number.

If your current SIM card is compatible, you just need to activate your phone to start enjoying free service for life!

If your current SIM card is not compatible, you’ll need to verify your address so we can send you a free SIM card kit without any shipping or activation fees!

After you receive the kit, just follow our instructions on inserting the new card into your smartphone and then get your phone activated!

Will I get to keep my Q Link phone number if I Bring My Own Phone?

Yes, your smartphone will have your existing Q Link phone number. Once the system determines that your smartphone is compatible with the BYOP program, we will switch your Lifeline service and current phone number to your phone without interrupting your service.

What phones will work with the Bring Your Own Phone program?

While the easiest way to figure out your phone’s eligibility is to enter its ESN/IMEI/MEID, we’ve also compiled a list of the phones most commonly compatible with Q Link’s network.

Apple iPhone

iPhone 5c (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 5s (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 6

iPhone 6 Plus

iPhone 6s

iPhone 6s Plus

iPhone 7 (RED)

iPhone 7 Plus (RED)

iPhone 7 (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 7 Plus (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 8

iPhone 8 Plus

iPhone SE

iPhone X

Samsung

Galaxy S7 Special Edition

Galaxy S7 Edge Special Edition

Galaxy S8

Galaxy S8+

Galaxy S8 Special Edition

Galaxy S8+ Special Edition

Galaxy Note 8

Galaxy Note 8 Special Edition

Google

Google Nexus 5

Google Nexus 5X

Google Nexus 6

Nexus 6P

Pixel

Pixel XL

Pixel 2

Pixel 2 XL

Motorola

Moto E4

Moto E4 Plus

Moto G4

Moto G4 Play

Moto G4 Plus

Moto G5 Plus

Moto G5S Plus

Moto X Pure Edition

Moto X4

Moto Z2 Play

X Charge (Amazon only)

Alcatel

Alcatel iDOLTM 5s

BLU

S1/Vivo S

Essential

Essential Phone

Orbic

Wonder

Keep in mind that even if your phone appears on the list above, it is not guaranteed to be eligible. This is simply a list of phones that have the highest chance of being compatible with our network.

ELIGIBILITY RULES

Service must be ended for 60 days or more for phones used with Virgin Mobile, Boost Mobile or Sprint.
If it is a Virgin Mobile or Boost Mobile phone, it must be active on the appropriate prepaid account for 12 months before it can be eligible for Q Link.
All contractual and financial obligations must be met with Sprint before a phone can be eligible.
If the phone is flagged as lost or stolen, it is ineligible. You must call Sprint to unflag the phone.
Leased phones are ineligible.