Help Center

How do I transfer my number to Q Link?

Bringing your number to Q Link Wireless is very easy. Just follow the steps below.

1. Eligibility Guidelines To Bring Your Own Number

Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer. This will make your number NOT eligible for transfer.
Do NOT have a number transfer initiated with your current provider. If you do, you must call them to cancel it.

2. Information You’ll Need

You’ll need a few pieces of info from your current carrier before you can transfer your number:

Your phone number to be transferred
The Account Number from your current carrier
The PIN Number from your current carrier
The primary account’s Owner Full Name
Your billing address information from your current carrier

Don’t know this information? Contact your current carrier, or read our guide on where to find your account details from your current carrier.

3. Check Your Number’s Eligibility

To check if your number is eligible to be transferred to Q Link, simply log in to “My Q Link Account” and select “Bring Your Own Number”. Then, enter the phone number you will like to transfer. You’ll get a response right away!

Tip: Checking your numbers eligibility has no impact on your current/existing phone service. So, you will be able to use your number until you authorize us to transfer your number to Q Link Wireless and the transfer is completed.

4. Start Your Number Transfer

Provide your account information to us, and Q Link Wireless will contact your current carrier to complete the transfer.

We recommend waiting until you receive your SIM card or phone before starting a number transfer.

Don’t cancel your current phone service until your new Q Link Wireless account has been activated.

5. What to do if there’s an error

If you encounter an error, it’s usually due to an incorrect PIN Number, incorrect account number, or a mismatch on the Account’s Owner Full Name. You will be notified via email, so you can update the information easily online.

If you ever need assistance, get in touch with our expert support team any time at 1-855-754-6543.

Where can I find account details for my current carrier?

It’s very easy to bring your phone number to Q Link Wireless. All you need to do is complete a short form in your “My Q Link Account” with the following information:

The phone number from your current carrier.
The account number from your current carrier.
The account password or PIN from your current carrier.

Here’s a quick tip that will make your phone number transfer super smooth:

Make sure the number transfer form is filled out correctly. Most transfer delays are caused by errors in this form.

Simply find your carrier from the list below for help confirming your account details. Remember, this will make your number transfer to Q Link Wireless as fast as possible.

Walmart Family Mobile

Wing Alpha (Xfinity Mobile)

Assurance Wireless:

Account number: To get your account number, call Assurance Wireless at 1-888-898-4888.
PIN number: Your PIN is the 6-digit (or 10-digit) number you created on your application and will be located on your welcome letter. If you do not remember your PIN, please call Assurance Wireless at 1-888-898-4888 for more help.

AT&T:

Account number: This is usually found in the upper right-hand corner of any bill or invoice, or in your online account after logging in. The number should be entered without any dashes or hyphens.
PIN number: Your PIN is the 4 digits you use when you call AT&T about your account. You can recover your PIN number by doing the following:
- Log into your AT&T account.
- Choose your account from the dropdown tab and select Sign-in Info.
- In the passcode section, select Get A New Passcode.
- Lastly, follow the prompts to change your passcode.
If you have any questions, please call AT&T at 1-800-331-0500 for more help.

Boost Mobile:

Account number: This number is not listed on your online account. Please call Boost Mobile at 1-888-266-7848 for more help.
PIN number: Your PIN was created when you signed up, or created your Boost Mobile online account. If you don’t know your account number or 4-digit PIN, there are three ways you can recover this information. You can either:

1. Have your account PIN sent to your Boost Mobile phone via text message.
  - Dial 611 from your Boost Mobile phone
  - Follow the automated system to get your PIN sent to you via text.
2. Recover your account PIN online.
  - Sign into your “My Account” online.
  - Click on the “Account Security” tab.
3. Call Boost Mobile at 1-888-266-7848 for further assistance.

Consumer Cellular:

Account number: You can find your account number online, or by calling Consumer Cellular at 1-888-345-5509.
PIN number: Your PIN number will be the last 4 digits of your social security number. Please call Consumer Cellular at 1-888-345-5509 to make sure you have the correct account information.

Credo:

Account number: Credo refers to your account number as a member number. Text “ACCOUNT” to 27336 from your Credo phone to get your account number. You can contact Credo at 1-800-411-0848 for more help.
PIN number: Your PIN number will always be 0000. Please contact Credo at 1-800-411-0848 for more help.

Cricket:

Account number: Get your Cricket account number through your online account, or by calling Cricket Customer Support at 1-800-274-2538.
PIN number: You created a 4-digit PIN number when you first set up your Cricket account. Cricket often calls PIN numbers an “Authorization ID”. Please contact Cricket at 1-800-274-2538 if you do not know your PIN number.

FreedomPop:

Account number: Get your account number by signing into your FreedomPop account. You’ll need to click on Account Settings to get your account number.
PIN number: If you do not remember your PIN number, please contact FreedomPop at 1-888-702-8302 for more help.

Google Fi:

Account number: You can find your account number by starting the “Cancel Service” process within the Google Fi app. Near the end of the process, a screen will appear with your account number.
PIN number: You can also find your PIN number by starting the “Cancel Service” process within the Google Fi app. Near the end of the process, a screen will appear with your PIN number.
Google Fi has set up a Help Center article about transferring your number out from Google Fi.
Or, you can contact Google Fi’s customer service at 1-844-825-5234 for more help.

Kroger Wireless:

Account number: The account number is your 10-digit Kroger i-Wireless phone number.
PIN number: This is the 4 to 8-digit PIN that you set up when you activated your service. If you don’t remember your PIN, call Kroger i-Wireless at 1-866-434-7796 for more help.

Metro by T-Mobile:

Account number: Your account number will be 9 digits long. This number will be available in all bill reminder text messages sent by Metro by T-Mobile. You can also get your account number by logging into your online account, click on “Payments”, and choose a month to open a past bill/invoice.
PIN number: Your PIN number is automatically your 8-digit birthday. If you changed your PIN number and forgot it, please contact Metro by T-Mobile at 1-888-863-8768 for more help.

Mint Mobile:

Account number: You can find your account number by dialing 611 from your Mint Mobile phone. You can also contact Mint Mobile’s customer service at 1-800-683-7392 for more help.
PIN number: You can also find your PIN number by dialing 611 from your Mint Mobile phone. Or, contact Mint Mobile’s customer service at 1-800-683-7392 for more help.

Net10 Wireless:

Account number: This is the IMEI or MEID of your phone. If you’re using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.
PIN number: Please contact Net10 to find your PIN number. You can call their customer service at 1-877-836-2368.

SafeLink Wireless:

Account number: This is the IMEI or MEID of your phone.
PIN number: This number will be the same as it was when you signed up. If you don’t remember what it is, please call SafeLink at 1-800-378-1684 for more help.

Simple Mobile:

Account number: Your account number is the last 15 digits of your SIM ID, which is the number printed on your SIM card from Simple Mobile.
- Your account number is also shown in your My Simple Mobile online account. Log into your account, look for “Update Account” in the upper right-hand corner to find your account number.
PIN number: This is usually the last 4 digits of your SIM ID, which is the number printed on your SIM card from Simple Mobile. If you have questions about getting your PIN number, please contact Simple Mobile at 1-877-878-7908.

Sprint:

Account number: This is a 9-digit number you can find at the top center of any bill, or by logging into your online account.
PIN number: This is the same 6 or 10-digit call-in passcode you use to contact Sprint customer service. Create or update your PIN by logging into your online account. If you are having trouble logging in, contact Sprint at 1-888-211-4727 for more help.

Straight Talk:

Account number: Your account number is your phone’s IMEI or MEID number, or the last 15 digits of your SIM ID, which is the number printed on your SIM card. Please contact Straight Talk at 1-877-430-2355 for more help.
PIN number: Your PIN is usually the last 4 digits of your phone number or SIM ID. Please contact Straight Talk at 1-877-430-2355 for more help.

Tello Mobile:

Account number: If you do not know your account number, you can find it in the My Information tab in your Tello account, or contact Tello customer service at 1-866-377-0294.
PIN number: Your PIN is a 4-digit number that was generated when you created your Tello account. If you don’t remember your PIN, please follow the steps below:
- Go to the “My Information” page of your online Tello account
- Under “Account Details”, find “PIN”, and select on the button titled “Change”.
- Click on “Reset Security PIN” and then choose the number where the Temporary PIN will be sent to.
- Lastly, change your PIN using the temporary PIN sent via text.
For more help, please contact Tello customer service at 1-866-377-0294.

Ting:

Account number: To find your account number, log into your Ting account online. Click on “Account Settings”, scroll to the bottom of the page and click “Port out information” to view your account number.
PIN number: To find your account number, log into your Ting account online. Click on “Account Settings”, scroll to the bottom of the page and click “Port out information” to view your PIN.
For any assistance, please contact Ting customer service at 1-855-846-4389.

T-Mobile:

T-Mobile POSTPAID Consumer Accounts (NOT Prepaid):
- Account number: Find your account number by logging into My T-Mobile with your T-Mobile ID. The account number is at the top-center of the welcome screen
  - Or, view your account number at the top-right corner of the first page of your bills.
- PIN number: T-Mobile has created a guide to help you change your PIN number.
- You may also call T-Mobile at 1-800-937-8997 for more help.
T-Mobile PREPAID Accounts Only:
- Account number: If you don’t have a My T-Mobile online account, your account number is your phone number. If you do use a My T-Mobile online account, your account number is at the top-right of the magenta bar.
- PIN number: Please call T-Mobile at 1-800-937-8997 for more help.

Total Wireless:

Account number: Your account number is your phone’s IMEI or MEID. Please contact Total Wireless at 1-866-663-3633 for more help.
PIN number: Your default PIN number will be 0000, unless you manually changed it. If you’re not sure, please call Total Wireless at 1-866-663-3633 for more help.

TracFone:

Account number: Your account number is your phone’s IMEI or MEID Please contact TracFone at 1-800-867-7183 for more help.
PIN number: Your PIN Number is your TracFone “security PIN”. To find it, login to your online account, and go to “Profile.”
If you need more help, please call TracFone at 1-800-867-7183.

US Cellular:

Account number: To access your account number, contact US Cellular customer service at 1-888-944-9400.
PIN number: To access your PIN number, contact US Cellular customer service at 1-888-944-9400.

Verizon:

Verizon POSTPAID Consumer Accounts (NOT Prepaid):
- Account number: Your 14-digit account number can be found on your bill or online account. It ends with “00001”.
  - Please contact Verizon at 1-800-922-0204 for more help.
- PIN number: You can generate a Number Transfer PIN by dialing #PORT from your Verizon phone, or call Verizon customer service at 1-800-922-0204.
Verion PREPAID Accounts ONLY:
- Account number: Your account number is 10 digits, a dash (-), and “0001”. The account number should be entered without the dash.
  - Please contact Verizon at 1-888-294-6804 for more help.
- PIN number: Your PIN is the same as your 4-digit passcode.
  - If you do not know your passcode, please contact Verizon at 1-888-294-6804 for more help.

Virgin:

Account number: Find your 9-digit account number by calling Virgin Mobile customer service at 1-888-322-1122.
PIN number: The PIN number should be the account holder’s 6-digit birthday, in the format of MMDDYY. If you changed your PIN and you don’t remember what it is, please Virgin Mobile customer service at 1-888-322-1122.

Walmart Family Mobile:

Account number: To view your account number, dial ##225# on your Walmart Family Mobile phone.
PIN number: To access your PIN number, contact Walmart Family Mobile customer service at 1-877-440-9758.

Wing Alpha (Xfinity Mobile):

Account number: Find your account number on your bill or online account. Or, call Wing Alpha at 1-818-722-1441 for more help.
PIN number: Your PIN is the 4-digit PIN you selected when you first signed up for Wing Alpha. If you don’t remember your PIN, please call Wing Alpha at 1-818-722-1441 for more help.

For Any Other Carrier Not Listed Here:

You can typically find your account number on your bill or your online account. You may need to call your carrier for your PIN number. Please contact your carrier for any questions regarding finding your account or PIN numbers.

Can I transfer my number to Q Link Wireless?

Yes, you can now bring your existing number to the Q Link Wireless network.

For the fastest number transfer possible, please have the following information available:

Your existing Phone number
The account number from your existing provider
The account password/PIN from your existing provider
Billing name and address on your existing provider’s account

Eligibility Guidelines:

Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer or your number will NOT be eligible.
Pay any remaining balances with your current provider. Otherwise, you will not be allowed to port even if the number is still active.
Your phone needs to be unlocked. Talk to your current provider to make sure your phone is unlocked.
Do NOT have a current port initiated with your current provider. If you do, you will have to call them to cancel it.

Your old number and account will get deactivated as soon as your number is approved to transfer to Q Link.

Once you follow these instructions and have the proper information on hand, call us at 1-(855) 754-6543 to get your number transferred!

Looking for help? Check out this FAQ for more assistance with transferring your number.

Can I Bring My Own Phone to Q Link Wireless?

Yes you can!

Our Bring Your Own Phone program allows you to bring the phone of your choice to our network (if compatible). Just follow these three easy steps to get started:

Check Your Phone’s Compatibility
To see if your phone is eligible for the BYOP program, enter your IMEI, MEID, or ESN at www.qlinkwireless.com/BYOP.aspx
To find your phone’s ID, watch this video:

Or take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone.

Q Link Setup
Once you confirm your phone’s compatibility, we’ll let you know if you need a SIM card kit.
-If you do, we’ll ship it to you for FREE.
-If you don’t need a SIM card, we’ll activate your phone right away!

Activate Your Phone
To ensure that your phone is now activated on the Q Link Wireless network, you will need to follow these instructions.
Be sure to check out our guide on how to back up your phone before performing any form of reset. Check other trusted phone unlocking services.

Will I need a new SIM card for my phone if I bring it to Q Link?

If you already have a SIM card in the smartphone you plan to bring to Q Link, you’ll have to enter its last 4 digits to see if it’s compatible with our network. If you can’t find the SIM number, check out our guides on finding your Android’s SIM card number or finding your iPhone’s SIM card number.

If your current SIM card is compatible, you just need to activate your phone to start enjoying free service for life! Check other trusted phone unlocking services.

If your current SIM card is not compatible, you’ll need to verify your address so we can send you a free SIM card kit without any shipping or activation fees!

After you receive the kit, just follow our instructions on inserting the new card into your smartphone and then get your phone activated!

Will I get to keep my Q Link phone number if I Bring My Own Phone?

Yes, your smartphone will have your existing Q Link phone number. Once the system determines that your smartphone is compatible with the BYOP program, we will switch your Lifeline service and current phone number to your phone without interrupting your service.

Where can I find the IMEI/MEID/ESN number on my Android phone?

There are different ways to find the IMEI/MEID/ESN number on your Android Phone.

Option 1:

Go to Settings
Tap About Phone
Tap Status
Scroll down and locate the IMEI/MEID/ESN number.

Option 2:

Dial *#06# to have your IMEI/MEID/ESN show up on your screen.

Option 3:

Remove the back cover and the battery to view the IMEI/MEID/ESN number.

What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. We understand troubleshooting can be difficult.

Please use the following links for quick and easy troubleshooting:

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please do not call from the phone you are experiencing problems with, call from a different phone so that we can speak with you while performing a few quick troubleshooting steps on your problem device.

Ready to upgrade?

If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.

You may also bring a different smartphone to our network with Q Link’s Bring Your Own Phone program. All you need to do is confirm the eligibility of your phone to get started.

**If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!**

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