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Tag Archives: byop
How do I transfer my number to Q Link?
Bringing your number to Q Link Wireless is very easy. Just follow the steps below.
1. Eligibility Guidelines To Bring Your Own Number
- Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer. This will make your number NOT eligible for transfer.
- Do NOT have a number transfer initiated with your current provider. If you do, you must call them to cancel it.
2. Information You’ll Need
You’ll need a few pieces of info from your current carrier before you can transfer your number:
- Your phone number to be transferred
- The Account Number from your current carrier
- The PIN Number from your current carrier
- The primary account’s Owner Full Name
- Your billing address information from your current carrier
Don’t know this information? Contact your current carrier, or read our guide on where to find your account details from your current carrier.
3. Check Your Number’s Eligibility
To check if your number is eligible to be transferred to Q Link, simply log in to “My Q Link Account” and select “Bring Your Own Number”. Then, enter the phone number you will like to transfer. You’ll get a response right away!
Tip: Checking your numbers eligibility has no impact on your current/existing phone service. So, you will be able to use your number until you authorize us to transfer your number to Q Link Wireless and the transfer is completed.
4. Start Your Number Transfer
Provide your account information to us, and Q Link Wireless will contact your current carrier to complete the transfer.
We recommend to wait until you receive your SIM card or phone before starting a number transfer.
Don’t cancel your current phone service until your new Q Link Wireless account has been activated.
5. What to do if there’s an error
If you encounter an error, it’s usually due to an incorrect PIN Number, incorrect account number, or a mistmatch on the Account’s Owner Full Name. You will be notify via email, so you can update the information easily online.
If you ever need assistance, get in touch with our expert support team any time at 1-855-754-6543.
Where can I find account details for my current carrier?
To bring your number to Q Link, you’ll need to complete a form with account details from your current carrier. It’s very important this form be filled out correctly to get your number on or network. In fact, the vast majority of transfer delays or failures are caused by errors in this form.
Find your carrier below for help confirming your account details, which will make your number transfer to Hello as smooth as possible.
Assurance Wireless
To get your account number, call Assurance Wireless at 1-888-898-4888.
Your Account PIN is the 6-digit (or 10-digit) number you created on your application and will be located on your welcome letter.
AT&T
Your account number is usually found in the upper right-hand corner of any bill or invoice, or in your online account after logging in. The number should be entered without any dashes or hyphens.
Your PIN is usually the last four digits of your telephone number. It cannot be found on your bill, invoice or online account. If this number doesn’t work, call AT&T at 1 (800) 331-0500 for further assistance.
Boost
If you don’t know your account number or 4-digit PIN number, call Boost Mobile at
1 (888) 266-7848 for further assistance.
Consumer Cellular
Find your account number online or by calling Consumer Cellular at 1 (888) 345-5509.
Your PIN number will be the last 4 digits of your social security number.
Credo
Credo refers to your account number as a member number. Text ACCOUNT to 27336 to get your account number.
Your PIN number will always be 0000.
Cricket
Get your Cricket account number through your online account, or by calling Cricket Customer Support at 1 (800) 274-2538.
Your 4-digit PIN number is set up upon joining Cricket. Contact Cricket customer support at 1 (800) 274-2538 if you need to retrieve it.
Freedompop
To get your account number and PIN, log in at my.freedompop.com, click on “Manage Settings,” then click “Port Out Info.”
Google Fi
Check out this Help Center article for everything you need to know about porting your number from Google Fi.
Kroger i-wireless
Your account number is your 10 digit phone number.
Your PIN number is the 4-8 digit PIN you set up during activation. If you don’t know it, call 1-888-880-4497.
Metro by T-Mobile
To find your 9-digit account number, login to your online account, click on “Payments”, and choose a month to open a past bill/invoice. You can also reference Metro’s bill reminder text messages.
Your PIN number is automatically your 8-digit birthday. If you changed your PIN code and forgot it, contact Metro at 1 (888) 863-8768 for assistance retrieving it.
Mint Mobile
Dial 611 from your cellphone or call 213-372-7777 to get your PIN/account number.
SafeLink Wireless
Your account number is your phone’s IMEI or MEID.
Your PIN number will be the same as it was when you signed up. If you don’t know it, you can call SafeLink to learn your PIN.
Net10 Wireless
Your account number is the IMEI or MEID of your phone. If you’re using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.
You can find your PIN number in the “Buy Now Summary” page in “My Account”.
Simple Mobile
Your account number is the last 15 digits of your SIM ID.
Your passcode is the last 4 digits of your SIM ID.
Sprint
Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.
Your PIN number is the same call-in passcode you use to contact customer service. Create or update your PIN by logging into your online account. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for further assistance.
Straight Talk
Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!
Find your PIN number by logging into your online account. Click “Update personal profile”, and it will be listed as “current security PIN”. If that field is blank, call Straight Talk at 1 (877) 430-2355 for help setting one up.
Tello
If you do not know your account number, you can find it in the My Information tab in your Tello account OR contact Tello customer service at 1-866-377-0294.
Tello requires a port out PIN. You can access it from your Online Account.
Ting
Log into your Ting account online. Click Account Settings, scroll to the bottom of the page and click Port out information to view your account number and PIN (passcode).
T-Mobile
Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.
To access your PIN number, call T-Mobile at 1 (877) 453-1304 for further assistance.
Total Wireless
Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!
Your default PIN number will be 0000, unless you manually changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for further assistance.
TracFone
Your Account Number your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help? Click here for more info!
Your PIN Number is your TracFone “security PIN”. To find it, login to your online account and go to “Profile.”
US Cellular
To access your account number or PIN number, contact US Cellular customer service at
1 (888) 944-9400.
Verizon
Your account number can be found on your bill, or by logging into your online account. Click “Account”, then “Account Overview”, and your account number will be listed at the top. In this view, it will end in “-00001”, but should be entered for port-in without the dash.
Your PIN number is a 4-digit number that you can reset by logging into your online account. If you have any issues, call Verizon customer service at 1 (800) 922-0204.
Virgin
To access your account number, contact Virgin Mobile customer service at
1 (888) 322-1122.
Your PIN number should be the account holder’s 6-digit birthday, in the format of MMDDYY.
Walmart Family Mobile
To view your account number, dial ##225# on your keypad.
To access your PIN number, contact Walmart Family Mobile customer service at
1 (877) 440-9758.
Wing Alpha
Call Wing at 1-888-800-9921 to get your account number.
Your PIN would be the 4-digit PIN you selected when initially signing up for Wing Alpha.
Can I transfer my number to Q Link Wireless?
Yes, you can now bring your existing number to the Q Link Wireless network.
For the fastest number transfer possible, please have the following information available:
- Your existing Phone number
- The account number from your existing provider
- The account password/PIN from your existing provider
- Billing name and address on your existing provider’s account
Eligibility Guidelines:
- Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer or your number will NOT be eligible.
- Pay any remaining balances with your current provider. Otherwise, you will not be allowed to port even if the number is still active.
- Your phone needs to be unlocked. Talk to your current provider to make sure your phone is unlocked.
- Do NOT have a current port initiated with your current provider. If you do, you will have to call them to cancel it.
Your old number and account will get deactivated as soon as your number is approved to transfer to Q Link.
Once you follow these instructions and have the proper information on hand, call us at 1-(855) 754-6543 to get your number transferred!
Looking for help? Check out this FAQ for more assistance with transferring your number.
Can I Bring My Own Phone to Q Link Wireless?
Yes you can!
Our Bring Your Own Phone program allows you to bring the phone of your choice to our network (if compatible). Just follow these three easy steps to get started:
- Check Your Phone’s Compatibility
To see if your phone is eligible for the BYOP program, enter your IMEI, MEID, or ESN at www.qlinkwireless.com/BYOP.aspx
To find your phone’s ID, watch this video:
Or take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone. - Q Link Setup
Once you confirm your phone’s compatibility, we’ll let you know if you need a SIM card kit.
-If you do, we’ll ship it to you for FREE.
-If you don’t need a SIM card, we’ll activate your phone right away! - Activate Your Phone
To ensure that your phone is now activated on the Q Link Wireless network, you will need to follow these instructions.
Be sure to check out our guide on how to back up your phone before performing any form of reset.
Will I need a new SIM card for my phone if I bring it to Q Link?
If you already have a SIM card in the smartphone you plan to bring to Q Link, you’ll have to enter its last 4 digits to see if it’s compatible with our network. If you can’t find the SIM number, check out our guides on finding your Android’s SIM card number or finding your iPhone’s SIM card number.
If your current SIM card is compatible, you just need to activate your phone to start enjoying free service for life!
If your current SIM card is not compatible, you’ll need to verify your address so we can send you a free SIM card kit without any shipping or activation fees!
After you receive the kit, just follow our instructions on inserting the new card into your smartphone and then get your phone activated!
Will I get to keep my Q Link phone number if I Bring My Own Phone?
Yes, your smartphone will have your existing Q Link phone number. Once the system determines that your smartphone is compatible with the BYOP program, we will switch your Lifeline service and current phone number to your phone without interrupting your service.
Where can I find the IMEI/MEID/ESN number on my Android phone?
There are different ways to find the IMEI/MEID/ESN number on your Android Phone.
Option 1:
- Go to Settings
- Tap About Phone
- Tap Status
- Scroll down and locate the IMEI/MEID/ESN number.
Option 2:
- Dial *#06# to have your IMEI/MEID/ESN show up on your screen.
Option 3:
- Remove the back cover and the battery to view the IMEI/MEID/ESN number.
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here