Tag Archives: byop

How do I transfer my number to Q Link?

For purchased and brought phones alike, this handy guide will make transferring your number to Q Link Wireless a walk in the park.

For this guide, “porting in” and “porting out” refers to transferring your number to and from a carrier.

You’d be “porting in” to Q Link by bringing your number to our network.

You’d be “porting out” of your current carrier by taking your number off their network.

With that cleared up, let’s jump right in!

 

1. Rules for Bringing Your Own Number

For a fast and smooth transfer, please follow these rules:

  • Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer. This will make your number NOT eligible for transfer.
  • Do NOT have a port initiated with your current provider. If you do, you must call them to cancel it.

You should also wait until you receive your SIM card or phone before attempting a number transfer.

2. Information You’ll Need

You’ll need a few pieces of info from your current carrier before you can transfer your number:

  • Your phone number
  • Account Number
  • Billing information
  • Port-in Password/PIN

If your carrier doesn’t have a port-in password or PIN, check out our guide on how to port out from each carrier.

3. What to do if there’s an error

If you encounter an error, it’s usually due to an incorrect PIN or account number.

In that case, check out our guide on learning your correct PIN and Account Number.

If you ever need assistance, get in touch with our expert support team any time at 1-855-754-6543.

Can I transfer my number to Q Link Wireless?

Yes, you can now bring your existing number to the Q Link Wireless network.

For the fastest number transfer possible, please have the following information available:

  • Your existing Phone number
  • The account number from your existing provider
  • The account password/PIN from your existing provider
  • Billing name and address on your existing provider’s account

Eligibility Guidelines:

  • Keep your number active on your current network. Do NOT contact your current provider to deactivate your account before or during the number transfer or your number will NOT be eligible.
  • Pay any remaining balances with your current provider. Otherwise, you will not be allowed to port even if the number is still active.
  • Your phone needs to be unlocked. Talk to your current provider to make sure your phone is unlocked.
  • Do NOT have a current port initiated with your current provider. If you do, you will have to call them to cancel it.

Your old number and account will get deactivated as soon as your number is approved to transfer to Q Link.

Once you follow these instructions and have the proper information on hand, call us at 1-(855) 754-6543 to get your number transferred!

Looking for help? Check out this FAQ for more assistance with transferring your number.

Can I Bring My Own Phone to Q Link Wireless?

Yes you can!

Our Bring Your Own Phone program allows you to bring the phone of your choice to our network (if compatible). Just follow these three easy steps to get started:

  1. Check Your Phone’s Compatibility
    To see if your phone is eligible for the BYOP program, enter your IMEI, MEID, or ESN at www.qlinkwireless.com/BYOP.aspx
    To find your phone’s ID, watch this video: Or take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone.

  2. Q Link Setup
    Once you confirm your phone’s compatibility, we’ll let you know if you need a SIM card kit.
    -If you do, we’ll ship it to you for FREE.
    -If you don’t need a SIM card, we’ll activate your phone right away!

  3. Activate Your Phone
    To ensure that your phone is now activated on the Q Link Wireless network, you will need to follow these instructions.
    Be sure to check out our guide on how to back up your phone before performing any form of reset.

Will I need a new SIM card for my phone if I bring it to Q Link?

If you already have a SIM card in the smartphone you plan to bring to Q Link, you’ll have to enter its last 4 digits to see if it’s compatible with our network. If you can’t find the SIM number, check out our guides on finding your Android’s SIM card number or finding your iPhone’s SIM card number.

If your current SIM card is compatible, you just need to activate your phone to start enjoying free service for life!

If your current SIM card is not compatible, you’ll need to verify your address so we can send you a free SIM card kit without any shipping or activation fees!

After you receive the kit, just follow our instructions on inserting the new card into your smartphone and then get your phone activated!

Where can I find the IMEI/MEID/ESN number on my Android phone?

There are different ways to find the IMEI/MEID/ESN number on your Android Phone.

Option 1:

  1. Go to Settings
  2. Tap About Phone
  3. Tap Status
  4. Scroll down and locate the IMEI/MEID/ESN number.

Option 2:

  1. Dial *#06# to have your IMEI/MEID/ESN show up on your screen.

Option 3:

  1. Remove the back cover and the battery to view the IMEI/MEID/ESN number.
    find imei in android from Q Link Wireless

What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. We understand troubleshooting can be difficult.

Please use the following links for quick and easy troubleshooting:

 

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please do not call from the phone you are experiencing problems with, call from a different phone so that we can speak with you while performing a few quick troubleshooting steps on your problem device.

Ready to upgrade?

If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.

You may also bring a different smartphone to our network with Q Link’s Bring Your Own Phone program. All you need to do is confirm the eligibility of your phone to get started.

**If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!**