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Tag Archives: customer service
What are your customer support hours? Do you have chat?
Customer Service is available Monday-Friday, 8am-12am, as well as Saturday and Sunday 9am-6pm, EST at 1-(855) 754-6543.
Chat support is available 7 days a week, Sunday through Saturday from 9am to 12am EST here.
How do I contact Q Link Wireless?
There are several easy ways to get in touch with us:
Email:
- Click here to send us an email.
- Be sure to provide your phone number, email address, and full name, as they appear on your account.
NOTE: It may take up to 72 hours for our Customer Support team to begin processing your request.
Phone:
- Call us toll-free at 1-855-754-6543.
- Follow the prompts to resolve your issue.
NOTE: Contact us Mon-Fri 8am-12am EST & Sat-Sun 9am-6pm EST
Mail:
- You can send us mail via USPS to:
Q Link Wireless
499 E Sheridan St, Ste 200
Dania, Florida 33004
- Be sure to include:
- the reason you are contacting us
- your name
- your Q Link enrollment ID (or a phone number where we can reach you).
NOTE: Response times may vary depending on mail processing and delays. Once we receive your letter, it may take up to 72 hours for our Customer Support team to begin processing your request.
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here