We’re sorry to hear you’re experiencing technical problems with your cell phone. Please use the following links for quick and easy troubleshooting:

• Battery or charger problems
• Phone constantly on roaming
• Received an error message
• Phone turning on and off on its own
• Purchased data not working

If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.

Additionally, you may bring a different smartphone onto our network with Q Link’s Bring Your Own Phone program. All you need to do is confirm the eligibility of your device to get started.

If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.