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How do I perform a Master Reset or Factory Reset for my locked or frozen phone?

If your Q Link cell phone is locked or frozen, you can perform a Master Reset to help unlock or unfreeze it.

Master Resets are also known as Factory Resets or Hard Resets. They should be performed as a last resort after all other troubleshooting attempts have been made.

A Master Reset will result in the loss of all data previously stored on your phone. We highly recommend that you perform a backup of your phone before performing a Master Reset.

To back up your phone data and perform a Master Reset, please refer to your phone’s user manual.