Unlocking can mean several things. Please read the below options to find which situation applies to you.
My phone is stuck on the lockscreen / I forgot my password
Since we have no way of knowing what your password is, please check your user manual to see if it contains steps to unlock your phone. You may need to perform a factory reset. For detailed instructions on unlocking your phone, please refer to your phone’s user manual.
If not, you may have to contact the phone’s manufacturer to see if they can assist you.
I am bringing my phone and it is locked to my old carrier
Each carrier has different rules regarding this. Call your previous carrier to inquire about unlocking your device with them.
For additional assistance, feel free to contact customer support at 1-855-754-6543. We’ll get your phone unlocked in no time!
If you have a Blackberry e8703 phone, you may need to unlock it.
To unlock your Blackberry:
- Turn on the phone by pressing the power button (located on the top left hand side).
- Click the center button (under the word Sprint) and the phone will display “Lock or Unlock”.
- Use the scroll wheel (on the right side of the phone) and select “Unlock“.
- Then press the enter button (under the delete button) and enter the password “1234” or “0000“.
If your Q Link cell phone is locked or frozen, you can perform a Master Reset to help unlock or unfreeze it.
Master Resets are also known as Factory Resets or Hard Resets. They should be performed as a last resort after all other troubleshooting attempts have been made.
A Master Reset will result in the loss of all data previously stored on your phone. We highly recommend that you perform a backup of your phone before performing a Master Reset.
To back up your phone data and perform a Master Reset, please refer to your phone’s user manual.
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