We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now on one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a completely FREE upgrade for you.
You’ll first have to confirm your shipping address on our site before we can get your order ready to ship. Once you’ve done so, your SIM Card should be shipped within 24-48 hours. You’ll then be sent an email with tracking details as soon as your order has been shipped.
If you still need to verify your address, log into your account to do so.
If you’ve received an email saying we’ll be sending you a new smartphone, that means your current phone will no longer be compatible with our upgraded network. In that case, we’ll be sending you a new smartphone that will connect you to our upgraded network at no cost to you.
First, you’ll need to confirm your shipping address on our site so we can get your FREE smartphone ready to ship. When your order is shipped you’ll receive an email with tracking details.
If you still need to confirm your address, log into your account to do so.
Yes, you can! We know how important it is to keep your number, so we’ve made sure that our customers won’t lose this in the process. To make sure you can continue to use your current Q Link number, you’ll have to insert your upgraded SIM Card into your phone & place a test call. This will activate the new SIM Card, and your current number will then be tied back to it.
If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 505-7678.
Of course! We’ve upgraded our network to 4G LTE/5G but that doesn’t mean 4G LTE is gone. Based on your current phone model, and physical location, your new SIM Card will connect to whichever network is most compatible. Your phone will do this automatically, so your connection is seamless and uninterrupted.
For information on our nationwide coverage, visit our coverage map.
No, 5G will not replace 4G LTE. The two coexist to help one another. If you’re in a 5G-supported area and have a 5G-capable phone, you will automatically connect to the 5G network. If you happen to be in an area where 5G network is still under construction or not available, you’ll automatically have access to the 4G LTE high-speed network you’ve always used.
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