Tag Archives: submit documents

Submit Proof Help Center

In order to qualify for the Lifeline Program, you may need to submit copies of proof of identity, proof of participation in a government program, or proof of income. We will never share or distribute your personal information under any circumstance.

Proof documents are copies of your documents that show you are currently eligible to receive Lifeline service. By sending your proof documents we are able to verify your eligibility and identity, and connect you to the Q Link Wireless network.

If you participate in more than one government program, you only need to upload a copy of proof showing participation in ONE of the programs. Please only send a copy, NEVER send the original document to Q Link Wireless. If you need help obtaining copies, you can always visit your local library.


Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process.
What proof of ID do you accept?
What proof of government programs do you accept?
What proof of Social Security do you accept?
What proof of low income do you accept?


Listed below are various ways to submit your proof documents.
How do I upload my proof documents online?
How do I upload my proof documents by mobile phone?
How do I upload my proof documents by email?
How do I upload my proof documents by webcam?
How do I upload my proof documents by fax?
How do I send my proof documents by mail?


After submitting your proof of documents, you may have some of these questions:

How do I know my proof documents were received?
How long will it take to verify my proof documents?
What if my proof documents are not approved?

You can check your document’s status online at any time.





What proof of government programs do you accept?

To qualify for Q Link Wireless’ Lifeline program you must submit a ‘proof document’ showing you participate in a qualifying program.

Here are the most common types of proof documents:

  • Supplemental Security Income (SSI)
    • Benefit Check Stub from the Social Security Administration
    • Social Security Statement of Benefits
    • Other official documentation from a State Agency indicating current participation
  • Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
    • Award Letter
    • Other official documentation from a State Agency indicating current participation
  • Medicaid
    • Award Letter
    • Other official documentation from a State Agency indicating current participation
  • Section 8, or Federal Public Housing Assistance
    • Award Letter
    • Public Housing Assistance Lease Agreement
    • Section 8 Voucher
    • Other official documentation from Public Housing Agency
  • Veterans Pension or Survivor’s Pension
    • Pension Grant Letter
    • Veterans Pension COLA Adjustment Letter
    • Survivors Pension Benefit Summary Letter

To see state-specific types of proofclick here and select your state.


What types of proof of social security do you accept?

To qualify for the Lifeline program and receive your FREE monthly service, you’ll need to provide proof of your Social Security number.

The federal guidelines of the Lifeline Program require us to verify proof of identity.

Any of the following documents are acceptable:

  • Social Security Card
  • Prior Year’s State or Federal Tax Return
  • Income Statement from Employer, W-2, or 1099-MISC



What proof of ID do you accept?

We accept several types of proof of ID. You will only need to upload one form of proof of the below to confirm your eligibility. We accept:

  • Valid Driver’s License
  • US Government ID with DOB/SSN
  • US Passport
  • Social Security Card
  • Birth Certificate
  • Tax Return
  • Statement of Benefits with DOB/SSN
  • SSA-1099
  • Permanent Resident / Alien Card
  • W-2
  • Military ID
  • Military Discharge
  • Weapons Permit with DOB / SSN
  • Certificate of Naturalization
  • Certificate of US Citizenship
  • Unemployment / Workers’ Compensation Statement with DOB /SSN
  • Tribal tax return

Click here to submit your proof of identity now!


What types of proof of low income do you accept?

We accept several types of proof of low income. Here are all of the types we accept:

  • Paycheck Stubs (The last 3 consecutive)
  • Income Statement From Employer or W-2
  • Prior Year’s State or Federal Tax Return
  • Retirement or Pension Statement of Benefits
  • Social Security Statement of Benefits
  • Unemployment or Workers’ Comp Statement of Benefits
  • Veterans Administration (VA) Statement of Benefits
  • Child Support Award
  • Divorce Decree
  • Federal or Tribal notice letter of participation in General Assistance
  • Tribal Tax Return

Make sure the proof document you submit fully shows your low income. Also, please make sure your proof document’s copy is not too blurry, too dark, or have important information cut off.

IMPORTANT: For showing proof of income, sending your benefit approval letter is not sufficient. Please provide a copy of the document that shows your Benefits’ allotted income. Click here to submit your proof of low income now!




How do I upload my proof documents online?

Uploading your proof documents online via desktop is quick and easy! Just follow these steps:

  1. Login to your Q Link Wireless account. Click the button that says “Upload Proof.”
  2. Make sure you have electronic copies of your required proof readily available.
  3. Click the “Choose File” button and select the file you’d like to upload. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF).
  4. Click the “Open” button after you’ve selected your file.
  5. You will then be prompted to upload the next type of proof. Once these have been uploaded, you’re all done!

After submission, please give us some time to process and verify your proof documents.




How do I upload my documents by mobile phone?

To upload your proof documents using a mobile device, follow these steps below:

  1. Login to your Q Link Wireless account on a mobile phone.
  2. Prepare all your proof. Check out our list of required proof documents to know what to prepare.
  3. You will be prompted to upload your proof documents by taking pictures of them with a phone. Make sure the photo is clear and that your documents are legible.
  4. Snap a picture of your proof document, then tap “Photo/Upload.” Repeat this process until all your proof is submitted.

Taking pictures of your documents on your mobile phone is the fastest way to get approved.

How do I upload my proof documents by email?

To upload your proof documents by email, follow these simple steps:

  1. Log into My Q Link
  2. Once logged in, click on the “Email Proof” section.
  3. Follow the instructions on the page to upload your proof by email or send an email with your proof documents as an attachment to documents@qlinkwireless.com.

To help us verify your proof documents more quickly, be sure to put your enrollment ID in the subject line, and your full name in the body of the email. If you do not know your enrollment ID, provide your phone number for us to reach you.


How do I upload my proof documents by webcam?

To upload your proof documents by webcam, follow these simple steps:

  1. Make sure your webcam is plugged in and properly installed on your computer.
  2. Log into My Q Link 
  3. Once logged in, click on the “Webcam” section.
  4. Follow the instructions on that page to upload your proof from a webcam.

NOTE: If you don’t see an option to use your webcam, your browser may not support the webcam feature. In this case, try using Google Chrome.



How do I upload my proof documents by fax?

Our toll-free fax number is 1-855-837-5465. For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps:

  1. Log into My Q Link 
  2. Click the “Fax Proof” option.
  3. Follow the instructions on that page to download and print your fax cover sheet and to submit your proof by fax.

For fastest processing, upload your documents by logging into your account and selecting the “Upload Proof” option.





How do I send my proof documents by mail?

We provide a prepaid mailing label for you to print out and submit with your proof documents. To download and print out this pre-paid mailing label and send your proof documents by mail, follow these simple steps:

  1. Log into My Q Link 
  2. Click on the “Mail Proof” button
  3. Follow the instructions to download and print your pre-paid mailing label.
  4. Prepare all the proof documents you need to send. DO NOT send original copies of these documents. Either take a photocopy of your proof or print it out.
  5. Once you’ve placed your proof into an envelope and affixed the prepaid mailing label, ship it to:

Document Support
499 East Sheridan Street
Suite 200
Dania, FL 33004

Please note that proof documents sent by mail can take more time to process versus other forms of uploading. For the fastest possible processing, upload your documents online via webcammobile device.




How do I know my proof documents were received?

To check your status, follow these simple steps:

  • Log into My Q Link
  • Once logged in, check the “Required Proof Documents” table and look at the “Status” column.
    • Approved,” means we’ve accepted your documents.
    • Required” or “Resubmit,” means you need to upload new documents or copies.
    • In Review,” means your documents are being processed.




How long will it take to verify my proof documents?

Once we receive your documents, it will take up to 7-10 business days for us to process and verify them. If you send your documents by fax or mail, please allow 10-15 business days.



What if my proof documents are not approved?

If your documents are denied, you will receive an email providing options for you to resubmit your proof documents.


How do I complete my order? How do I upload or submit proof documents?

Because this is a government benefit program, customers are required to submit documents showing they are eligible for the Lifeline Program. You may need to submit a copy of your proof of identity, proof of participation in a government program, or proof of income.

For all states except Texas, customers will submit this information through the National Verifier website.

For Texas customers, follow the steps below to submit proof to Q Link and complete your order:

  1. Log in to My Q Linkto see what type of proof documents will complete your order.
    (example: proof of identity, proof of income, or proof of participation in a government program)
  2. If you aren’t sure what documents to send, click these links for lists of the acceptable types of documentation you can upload:
  3. Upload copies of your documents using any of the following methods:
    • Upload Online: Log in to My Q Link to upload your proof.
    • Webcam: Log in to My Q Link to take a picture of your proof with a webcam.
    • Email: Attach your proof document to an email and send it to documents@qlinkwireless.com.
    • Mobile Phone: Take a picture of your proof document with a mobile phone, attach the image to an email, and send it to documents@qlinkwireless.com.
    • Fax: Log in to My Q Link to download a fax cover page. Fax your document with the cover page toll-free to 1-855-837-5465.
    • Mail: Send us copies of your proof documents by mailing them.
      Q Link Wireless
      Document Support
      499 East Sheridan Street
      Suite 200
      Dania, FL 33004

To submit your proof now, log into your My Q Link account, and enter your email as your username and your zip code as your password, unless you’ve already changed it.