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What does “pending further verification” mean?

Pending further verification means that your application and proof documents were received and are in the system, but your application is waiting to be approved in the final verification stage. Please note that the verification waiting period varies and all orders are verified in the order they were submitted.

Several factors may influence the verification waiting period. We appreciate your patience as we complete this process as soon as we can. Once your application is approved, you will receive an email with your Q Link phone number and your status will change from “pending further verification” to “verified pending shipment”.

If it has been more than 30 days from the time you submitted your Q Link Wireless Lifeline service application, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

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