Verified pending shipment means your order has been packaged and is ready to be shipped. To track your phone, look for an email from Q Link Wireless with the subject line “Your phone has been shipped.” This email will contain your tracking number, so you’ll know exactly when to expect your order.

The waiting period for this process varies because all orders are shipped in the order they were submitted. As several factors may influence the pending shipping waiting period, we appreciate your patience while we complete this process.

If your order has been “verified pending shipment” for longer than 30 days, please send us an email by clicking here. Please provide your information just as it is on your Q Link account, and explain you accounts status so we can best help you. It may take up to 72 hours for our Customer Support team to begin processing your request.