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Annual Recertification

What if I am no longer eligible for the Lifeline Assistance program?

In order to qualify for or renew your Lifeline service, you must participate in a government assistance program such as Food Stamps, Medicaid or government programs specific to your state. You may also qualify if you meet your state’s low income requirements.

It is your responsibility to notify Q Link Wireless within 30 days if you are no longer eligible for the Lifeline Assistance Program.

If you are no longer eligible for Lifeline, please call us toll-free at 1-855-657-5465. You’ll need to verify the current information on your account, so please have that information available when you call.

Keep in mind that if you are no longer eligible for the Lifeline program, you can still keep your Q Link phone and phone number using our low-cost prepaid service. We offer the lowest prepaid rates around. You can even replace your current prepaid service with your Q Link phone. Add minutes any time using our online express checkout or by dialing *611 from your Q Link phone. Click here to check out our low-cost plans.

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