Update Account / Change Plan
What if I move or change address?
If you move or change your address, you can easily update your address online!
You must notify Q Link Wireless within thirty (30) days of moving.
First, login to My Q Link. Click “View Account Profile“, and select “Update Address“.
You will be asked to answer two questions from the Household Worksheet to confirm the details of your Household.
After answering these questions, enter your new address and click Save.
Accepted Forms of Address
Unfortunately, we cannot accept P.O. Boxes.
You must have a valid physical living address on file to receive your free Lifeline service.
Moving to a Different State
If your new address is in a different state, please contact Customer Service. Due to Federal guidelines, every state has different eligibility requirements. This matter cannot be resolved online, but our Support Team will be happy to assist you.
Customer Service is available Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST at 1-(855) 754-6543.
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